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Had a banker appointment for 11:00 this morning. Sat around for 45 minutes and banker never called. Wanted to open a new mortgage on a new home, but thinking of going elsewhere. No call, no text, no email. No thing. Just never called for appt.

Been a Chase customer for over 40 years. Thinking of going elsewhere. Very disappointed. Understand that these are rough times, but in this electronic age, no excuse for not communicating. Text, email, phone, anything!!


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