Etsy customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Etsy.

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Viewing Etsy customer service reviews 26 - 50 out of 76
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24
Jul

Posted by Shonte


on 7/24/19 at 5:12AM

This is not there number that's a voice mail.. you cannot get any help I have been goggling the cooperate office for 2 days I have been sending emails for the last 48 hours not to mention the 50 times I called..stay away from this site as a seller.. customer Service is no help all there gonna do is escalate the call which will be ignored..I have been trying to get my funds released that they have been holding over a week every time I call the customer Service Representative says this issue will have to be escalated or your funds will be deposit tomorrow and yet no deposit I hv already mailed out the orders and added shipping numbers for confirmation and yet I still have not gotten paid

19
Jul

Posted by Anonymous


on 7/19/19 at 2:08PM

I have not received 3 strands of red coral bead i used a credit card to pay for over 2 wks ago. I would like to have what i pf for!

08
Jul

Posted by Anonymous


on 7/8/19 at 9:23AM

I purchased in order from talking dogs vintage 1st of June and I still haven't gotten my order I sent them many messages and they won't answer me I need Etsy to help me

03
Jul

Posted by Anonymous


on 7/3/19 at 10:29AM

Good afternoon, a while back I had order from the vendor fearless fragrance. The point that the mail people had place it in the wrong mailbox. That vendor does not leave me alone she says she has proof yes she has a tracking number what good does that do when they are left at the wrong mailbox. Is not the first time it happens I've been to the post office so many times because of the matter. To make things clear if she keeps accusing me of stealing her product I'm going to lawyer up and sue the company and vendor. It's going to be the last time I get in touch with you guys I'm tired of that vendor. I order from other vendors and have no problem with them. My number is (410)501-0467. My name is Maria. I'm so tired of this accusation that I'm willing to put an end to it. I have all the emails fearless fragrance has send me up to today 7/3/2019.

05
Jun

Posted by Anonymous


on 6/5/19 at 7:13AM

Good morning I order a charm 2 weeks ago and as of yet I haven't received it where is my charm

03
Jun

Posted by Anonymous


on 6/3/19 at 5:31PM

Hello I have brought an item and I wasn't home when I received the item so the usps took it back and left a note . I went on their website to request a redelivery date and they gave me a confirmation . However, I didn't receive it and I went today to pick it up they said it was sent back to Etsy and to contact you guys . This is ridiculous !!!!

03
Jun

Posted by Cstephann75


on 6/3/19 at 6:29AM

I made a purchase with you and it needs to be approved before it is completed. I cannot find it in my account, and I was sent an email saying that it would be in my account??? What do I do?

01
Jun

Posted by Anonymous


on 6/1/19 at 10:05AM

I need a call from Etsy! My account was compromised and I was locked out and cannot sign in to update payment method! Why is it so hard to get help

20
May

Posted by Santia


on 5/20/19 at 10:51AM

Hi I had trying everything to reach you guys I cannot. I bought a Haitian two months a go to do my hair $158.00 the seller canceled the hair after almost a month now you guys never send me my money back. It is been 2 months since my money is out. A big website like that you guys should able to resolve problem better. I need my money back as possible. I never ever but from you guys anymore. The seller is not even want to help me at all.

15
May

Posted by Anonymous


on 5/15/19 at 2:42PM

I received a Yokozuna's on it shirt in the mail today. Never ordered it. Who sent it or why did I receive it?

26
Dec

Posted by Sray


on 12/26/18 at 9:37AM

I purchased these items on 11-15-2018 and contacted the seller but she said she sent the items . Until now I have not receive my order .
Items # 1526195095 $ 22.00
# 1523705396. $22.00 plus $6:00 shipping
Total $50. It's not the money that I am interested in. It's a matter of principle. Your sellers should have been honest.

17
Dec

Posted by Julia


on 12/17/18 at 12:38PM

I need help placing a order

02
Nov

Posted by Anonymous


on 11/2/18 at 5:08PM

I MUST Speak to SOMEONE about my ORDER. For my HAND MADE DISHES. My mother Nancy Goodman ordered them at least 3 & a half month's ago. I have only received 2 Dinner plates,2Salad plates, 2bowls, & 2Mugs. WHERE is the rest of my ORDER.

10
Sep

Posted by Alicia


on 9/10/18 at 2:12PM

Hi my name is Alicia would I purchase something on August 30 and I never received the package

19
Aug

Posted by leslie


on 8/19/18 at 11:59AM

My name is Leslie Vaughan , I ordered some artwork last year In Nov or Dec and I cant remember the name of the vendor as I'd like to order something else from him and wondered if you would have any of my info to help me contact that person. It was a personalized Vaughan Family Miami dolphin wall Painting on a wooden Pallet It was about about 48 inches by 60 ? Thank you Leslie Vaughan

02
Jul

Posted by Anonymous


on 7/2/18 at 2:24PM

I placed an order on June 19 2018, it was a mermaid 3 picture frame. Email said it was shipped on June 23, 2018 and as of today July 2nd I still have not received my package! Iâ��ve tried signing in and checking and there always seems to be a problem. Iâ��ve tried calling but cannot call... this is a birthday gift that I thought I would have by now. Let me know whatâ�

12
Jun

Posted by MommyandMeLeggings


on 6/12/18 at 7:59AM

ETSY IS ILLEGAL CROOKED AND THIEVES. Some jerk stole my photos from my store and used them on their website. I sent them an email asking them to stop using my pictures and the next day Casey from Etsy closed my shop and stole my balance of over $100. This is illegal and they won't reopen my shop. Is this what they do to get rid of competition? She actually sent me may own pictures and told me that I was using other sellers photos. I emailed in pictures of my basement workshop, pictures of my mannequins in my fashions and my sewing machine but she still won't open my shop. This is horrible and ETSY is rotton. Be warned, DONT SELL ON ETSY.

31
May

Posted by Anonymous


on 5/31/18 at 2:37PM

The request a callback button does not appear at the bottom of the screen dose not appear like you say it does

08
May

Posted by Anonymous


on 5/8/18 at 11:39AM

I want to speak to someone about an order placed I'm not happy as they are trying to say I need to pay more money when I've paid the full amount that came up when ordering.

24
Apr

Posted by Michelle


on 4/24/18 at 10:48AM

I haven�t heard anything from my order since I placed it.

Order number

Flip Flop Wedding Sandal

19
Apr

Posted by Spinocchia


on 4/19/18 at 3:34AM

I have ordered some piano stickers 8 days ago and paid but I have not received them yet and I cannot also sign in to my account tried more than 6 times and comes with an arrow or different stories
I just wonder how serious this company is
They provide you with a tel no which doesn't exist it s 0800 328 5933
The number you call is wrong ie it doesn't exist
Can someone give me a better contact for these people
I am fuming

05
Apr

Posted by Anonymous


on 4/5/18 at 10:31PM

Please contact me , I purchased some items $260 I payed returned a few items haven't herd back from company

20
Mar

Posted by Anonymous


on 3/20/18 at 4:14AM

I bought a black pill box hat from Etsy. The picture advertising the hat was on a shop model and the hat showed as full size covering most of the model's head. The hat however is very small and looks ridiculous. The picture of the hat on the model was deliberately misleading. I want to know how to get a return agreement so I can send the hat back and get my money back. There was no invoice in the box but the address on the box was Hedges

15
Mar

Posted by Anonymous


on 3/15/18 at 6:34AM

I've placed an order & not received an email of my purchase & when it will arrive mrs cowling

23
Feb

Posted by Anonymous


on 2/23/18 at 2:20PM

I ordered something from "TheCatholicRosary through Easy. What was sent was the wrong item. There is NO customer support, you have disabled your phone contact, and I will NEVER do business with Etsy again!
Helen Westover

Viewing Etsy customer service reviews 26 - 50 out of 76
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