Quickly locate Washington Mutual technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Washington Mutual page at any time.
Customer Service
Phone:
800-788-7000
How to reach a live person:
Dial 1 for existing account
If you have an existing account: Enter in your account # and you will be transferred to customer service.
If you do not have an account:
Dial 1 for account information
When prompted for your account number, enter 1111111111# for the account number and 1111# for the phone access code
Their system will say it is invalid and to try again.
Enter 1111111111# for the account number and 1111# for the phone access code
Their system will again say it is invalid and allow the option of using your social security number instead. When prompted for that, enter 111111111#
Their system will then give up and transfer you to a human
Hours of Operation:
24/7
Email:
This information has not been added. Click here to update this department.
I have had a 6 month battle with Washington Mutual trying to get a "Write off" of my account reversed. I closed a checking account with a check to the teller at the window at my branch. The amount she gave me was 2 cents short. Long story short, even the fax number for WM was WRONG on Experian's website. Nobody could help me.
I even had a friend who was a loan officer for WM try to help me and they could not.
I thought I had perfect credit and they STILL have a $41 write off on my account which was their fault!!!!! WM Sucks all the way around!
Fedupwithbanks 11/5/09 6:00PM
I have been banking with Washington Mutual for about ten years. Never had a problem until my father passed away and the manager at my local branch refused to cash a check for me. I was so angry that I stopped going to that Branch and wanted to stop bankig with them all together (long beach on Spring st). Fortunately the branch on Los Alamitos Seal beach Blvd cashed it for me and they were so kind adn didn't understand why the manager would not do this for me at the LB branch. I forgot about it until a few weeks ago my daughter recieved a check from her grandmother for her 18th birthday. Again the branch manager refused to cash the check for 100.00 dollars. I have not forgotten about this time. I am applying for a new account accross the street at Wachoiva on Saturday.
Anonymous 11/5/09 3:52PM
Your service sucks! I was pushed from Rep to Rep w/o anyone able to help...Called six times..every time ended-up in automated telephone limbo...Great Customer Service...Not. Try hiring human beings.
Anonymous 10/26/09 6:50AM
We have had a cash offer in on a "Short Sale Property held by WAMU since the first week of May...Our, nor the listing realtor has been able to speak to the "negotiator" nor any other intelligent life to obtain a status. It's unfortunate, as this is a second home for the seller, and if this doesn't get done by October 4th, he will lose his primary residence....
Anonymous 9/19/09 9:26AM
This did work! It was a bit much but I was able to speak to a real person.
KayJay 7/8/09 7:14AM
All you need to do is hit 0 once you select option 1 and it will send you to customer service.
Anonymous 6/26/09 9:43AM
They are awful. Charge you for everything. Move your IRA to another bank and they charge you 75 bucks to close the account. Plus the maintenance fee of 35 bucks. They really suck!!
Anonymous 6/1/09 5:17PM
4,2,1 still works to get an operator on the phone right away
Anonymous 6/1/09 11:31AM
The 800 number works, but the service provided is poor. They took $68 in overdraft fees, when their own web site was showing enough funds. The trick: posting all the transactions later, short values first. Wamu was broken, Chase will be soon...move your accounts to a Credit Union, were fees are low and they have local branches...no need for 800 national numbers.
FlorP 5/14/09 7:28AM
The 4,2,1 thing worked after several attempts. Due to the "transition" to Chase they are updating/changing telephone access numbers and a "real" number "should" be available soon..(or so they say)!
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Customer spends nearly an hour on hold with Washington Mutual (Wamu) waiting to speak to someone in their fraud investigation department.
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