AT&T Wireless

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I HATE AT&T. There reception sucks! I constantly get dropped calls, voicemails and text's arrive 2 days late.

Their pricing is out of control, and their customer service does not care about their customers.

Switching all 5 of my lines to Sprint 12/14/09 when my ATT contract is up.

Anonymous 11/20/09 12:06PM

AT&T provides TERRIBLE customer service. THey purposely do not have humans on the contact lines to continue to give you the run around. They submitted my name to a collections department for a DSL bill and I have never had a DSL account with AT&T!!!!!!!!!!!!!! I have tried to contact anyone/everyone for assistance with this problem buy I continue to be ignored. I am a US Army service member and I would never deal with AT&T again....

Anonymous 11/13/09 1:48PM

I bought my first blackberry in the middle of June of 2009. After having a problem with my first one, AT&T's warranty department swapped it for one of their "quality tested refurbished phones." Well, it is now the end of October (a little more than 4 months later), and I am on to my 6th, SIXTH!, BlackBerry Bold. Need I say more?

surreal 10/30/09 12:02PM

Just FYI, everyone. AT&T's CEO makes $21 million dollars per year + huge bonuses. Plus, I'm an administrative assistant trying to contact customer service about our account, and I cannot even speak to a HUMAN BEING !!!

aloumil 10/12/09 9:38AM

the AT&T customers service is very difficult to reach especially at night I suggest that you should have 24 hours service for customers needs help about thier bills and problems or at least extension hours from 9pm. AT&T should not cut the line right away if the customers had a hardship of paying the bills because there many reasons why? number one reason if the customers are confuse of the amount they are being billed for, and number 2 if they don't have idea why the billing statement was not being mailed to them or did not recieved the billing statement, and number 3 and should not be cut the line because of emergency purposes calling 911 or any other reasons. it is very frustrating that the AT&T did not clear the customer first before cutting the line at least give them option or another extended time to settle the bills.

pink_and_pretty 9/28/09 8:04PM

the worst possible service, in the world. Time to switch back to Comcast.

tish costa 9/27/09 10:38AM

I have had problems with the new 3.1 upgrad for the IPhone. Internet connection and delayed issues. Also, the visual voicemail has been deactivated. Called into AT&T serveral times without a solution to the problem. They refer anything but the service back to Apple and appoligize for not being able to give the customer a credit dispite the inconvince because this is a "Apple problem". Apple will not give credits for issues that Im aware of.

LostInApple 9/24/09 3:56PM

My Phone5044279418 act#
It is rediculious I can't talk to a local
rep when I call the local number no one answers ther I ebded up in another state I need to talk to the store rep about upgrade maybe I'll just cancel it all since I can,t speak to a local rep when dialing the local phone number the only rep that has been great has been Fran.
2200 clearview met. la. 70001 so has Erica. It's a shame you can't call the local store After going to the store Everything was Handled great!!

Anonymous 9/19/09 8:45AM

I have a 5th wheel at a rV resort in Jucumba, Ca. For year I had no cell service but last May I did. I made some calls but was unable to receive any calls. To my surprise I was billed $200.00 for my calls because the cell tower was located across the border in Mexico. I was told by a customer service rep that I was responsible for blocking all incoming and outgoing calls and I better pay the bill. Since I have had a lot of no-service area problems, I canceled my plan, as allowed under law, and switched to Verizon. Now AT&T wants to charge me another $200.00 for a cancellation fee. I think AT&T is the worst telephone company in the world. I had a land line installed in my travel trailer so I could make and receive calls, what started as a $11.95 basic plan is now almost $20.00. They are a bunch of rip off artists and should be put out of business. More bars in more places is an outright lie and they should be investigated for false advertising.

Lonewolf 8/15/09 10:24AM

Buyers Beware!!! AT&T has enacted a new policy of charging customers if they let the phone ring for more than 20 seconds when trying to make a call. What this means is that even though you talk to nobody you will be charged your daily fee (if you haven't used you phone that day) and for a minute of air time. Apparently AT&T has become so hard-up for money that they now need to defraud their customers out of .10 cents for letting the phone ring too long!!!

Switching Carriers ASAP 8/14/09 1:48PM