Read the reviews below to see the experience other people have had when dealing with customer service from Days Inn.
Got double queen room booked online for July 19 20 and 21. Called back talked to Forrest and got second room with 1 queen then was charged twice, the second time more even though I was told I would get a discount for both. Then was charged 100 on the 23rd. Seriously!!! 3 separate charges totalling almost 500.
Someone needs to fix this, there os no reason for me to pay this much because my credit card was on file!!!
Hello,Â
This past weekend my family and I stayed at the Days Inn in Bordentown, NJ. We checked in Friday night and were assigned rooms 167 and 169. As I walked in 167 the room smelled like cat urine so bad I had to hold my breath. I propped the door open and went into room 169. Room 169 had a hole in the carpet and the chair was falling apart. We closed up the rooms and went out for a bit. When we returned the smell in 167 was so bad we went to the front desk. We requested a room change and they moved us up to 267 and 269. As we entered 269 it looked better but we didn't have a security lock on our door, our shower curtain had holes, the lights were falling off the walls, the sick was cracked, the comforters had holes in them, and the showerhead was loose. Room 267 had a toilet that didn't flush and a sink that didn't go down. We complained and they fixed it but then the tub wasn't doing down well, there were several bugs, our children found a lighter, there was a plate to electric wires that was cracked and the wires were exposed, and the neighbors on the other were loud and left shot glasses everywhere. The hotel was very run down and dated but the staff were very pleasant. Overall we had a horrible stay and are truly dissatisfied with our stay. We were not at all comfortable in our stay there.
I made reservations for my grandson and fiance at Layfayette,IN for March 24. Upon ck in, paid cash, they found their roon to be very tiny(suppose to be queen) very dirty with hair all over bathroom sink and tub, Urine stains on stool and floor, bedding dirty and stiff with stains and crumbs in the bed, smelled of smoke even though non-smoking, and 1 towel for 2 guest. They returned to the desk, and ask for refund as this room was unexceptable, or to be moved. Staff would not do either. Staff stated a housekeeper had been fired for not doing her job. But offered no solution. They had to leave and got to different motel because they could not stand it. I feel a refund is at least in order. I have filed several complaints, and get no response from motel staff. this just gives all Days Inn a bad repretation, and I can assure you I will spread the word
Hello WHG a few weeks ago I emailed you a letter to you about my stay at one of your establishments Days Inn in Colorado Springs. I reported to you the conditions to which I stayed. There were guns, drugs, police/swat team and people who were begging me to pay for their room these couples were in the lobby and one of them were sleeping in a corner. There were people climbing in and out of the lower bedroom windows (they pushed out the screens and the Swat Team came to the hotel because a man had drugs and guns and jumped out of the second floor window would just like to say not only was I uncomfortable in staying there but I feel like I was being taken advantaged of by your establishment. I gave one of the employees there $10 for that refrigerator because I needed to keep my medications cold. I was promised many times that it worked as I kept complaining that I didn't think it did. The employees kept telling me it would take time to get cold, I feel asleep and in the morning the fridge was still warm and I didn't trust to take my medicine for my diabetic issues. I paid for that fridge and yes it was replaced the next day but by then it was too late.
I filed a complaint with BBB and this was their reply to me.. I feel like this was so unfair, uncaring, callus and cold of The Days Inn to do to me.
Thank you for listening to me.
Toni
I have enclosed my results from the BBB
To whom it concerns:
We recently stayed at the Days Inn in Destin Florida. Approximatly half the electrical equipment in the room was not working. The refrigerator, microwave, coffee maker, and a good number of the lights were not working. We were able to get maintenance to find us another coffee maker.
Probably what concerned me the most was an external speaker mounted on the television. I tried to remove it but it was securely glued to the television. I have owned any number of flat screen televisions and have never seen an external speaker plugged into the television. I can not imagine what use one would have for the speaker . I took a picture of the television and speaker setup and would love to have someone tell me why it is there.
A grounds fee plus tax. Took our 59$ cost for 1 bed 1 nite to 87$. This was a motel in a small city near the projects. No grounds. No resort. No Days Inn. Glad I called 1st. Just needed to stop to rest till a.m. on long drive.Once I read reviews glad I stayed at a nicer motel near a casino in a beautiful area. Locked in price. Got conformation and email. Room was great for the sleep we needed. Never Will think of Days nor any related hospitality.
I am in room 156 in marrietta days inn. I have pictures. This room is very nasty . I spoke to the lady at the front desk twice. My husband already paid cash and if i could leave i would however he is at a budiness meeting. I am stuck her with a dead roach and other stuff on the floor. A hole in the sheets,lamp bent up. Just unclean and rusted coat rack.
I have yet to call coperate but that is the first thing on my to do list. Days Inn Lancaster PA was one of the worst experiences my family ever had. we were charged multiple times for other rooms and after we called to complain they said there was nothing they could do to revese the charge because everyone had already checked out. I called my credit card company and told them to cancel the charge which I had notified the front desk rep/manager I would do since they were unable to cancel the charges. My credit card was reemburst and then the Days Inn decided the wanted to cahrge me again after I checked out for two rooms again. called back to ask why im being charged every manager said theres nothing they can do. To top it off I rented a ballroom space for my sons birthday party I emailed numerous times to confirm rooms and party with no response until 2 days before the event. I should of known we were off to a bad start. So we get the ballroom and the heat wasnt working the room was filthy. Now you think your going to get more money out of me for this horrible experience. I would not recomend this venue/hotel.
Days Inn LOUSEY Corporation.....Refuse to be SERVICE DOG FRIENDLY! This corporation just took over the COMFORT INN, IN PRESCOTT ARIZONA. Always our choice of a nice friendly place to stay and welcomed us many times!.....not any more, when we were told, no dogs welcome of any kind, because its now a DAYS INN!! WHAT, A registered service dog for a handicap person REFUSED. Lets see if you put this in your coments!! I dought it. Thumbs down to all your affiliates! BOOOO!!
Stopped at a Days Inn in in rural Nebraska to rent a single room for the night. Was quoted $172.00. Walked out! Hope all of your inns don't try to gouge like that. I was on a 6,700 mile motorcycle trip and avoided stopping at any other Days Inn...settled for Super 8s and Motel 6s for the rest of my ride.
WORST HOTEL STAY OF MY LIFE!!
RUDE STAFF
DIRTY ROOM
USED TOWELS
MILDEW
STINKING ROOM
BROKEN LOCK
RUDE RUDE INCONSIDERATE STAFF
Called customer service line twice, sent three emails, it is very obvious that no one at this company cares. I will never ever ever again stay at a Days Inn or any Wyndham property. And I will continue to post bad reviews on every site I. An dibs to help others avoid this company in the future.
If a staff member of the Days Inn Historic Charleston, SC or any staff representative of the customer service line in Indianapolis was on fire, I wouldn't put them out.
Just completed a stay at the Days Inn Englewood located at 9719 East Geddes Ave. My stay was on 7/10/17 and 7/11/17. Walking into this motel there is a weird smell, like something spoiled. The smell increases in the elevator. I arrived at room 208 and was over powered by the smell of cirigette smoke. It was late at night and I thought I would tough it out. What a mistake, the smell only got worse during the night. The next night I requested a room change and was given room 306. The air conditioning didn't work. The desk reassigned me to room 118. This room looks like something from a third world country. The carpet is heavy stained and looks gross to walk on. The lights are dim and upon looking at them they have a nasty brown stain. The Sheetrock is rotted about one inch from the floor in the bathroom and has heavy brown mold growing. The smoke detector is missing and wires hang out the wall where it once was. The bed is liking sleeping on an old down pillow with multiple things sticking you all through the night.
This room win as the worst I have ever seen. Days Inn should be ashamed to have their name on this motel
Horrible, dirty, broken lights,broken lock, hair all over. Coffee but no pot, no iron. Trash in the room upon arrival.No manager available. Had to change rooms already because of dirty floors. Feel bad for the desk kid, he's doing his best. Desk guy is very nice, and is extremely busy all by himself.
Very disappointing,floors are literally rotted through. I fell through one part after nearly twistin my ankle in another. Talked to the front desk they would have to wait another day to speak to management. They wouldn't even go look at the problem. There is also mold on some of the ceiling tile. They tried to cover up the problems but these are structure issues.
With all the money I spent in days inn in Vineland nj they would not take my card over the phone because I was making it for my son who was there from Wednesday until Friday morning and I paid for that on line that is so mess up im taking my business to another hotel the last couple of months I have book rooms there for him
I have spent 2 days in a hell hole at the days in and suites in Indiana. I am in town for a basketball tournament, therefore rooms are scarce and rates are higher than normal. Upon checking in, it took us 20 minutes because our room was given away. They were able to find another room. Upon checking in, we spent the first several hours trying to get to sleep because AC was not functioning correctly and we very loud, it would cycle every 4 to 5 minutes with a growling noise. After several hours, we decided to complain because we couldn't get any sleep. As it was late and had a early start with a game . Not to mention the smell of the room, like mildew and a stale. Breaking that kids sleep, after mid night we were moved to another room. The room smell was slightly better the ac system was upgraded with a digital control and the ac was much better at last.
The following day, we discovered ants in our room on 2 separate occasions, the first was as we were leaving for a game my son found 2 ants in the bed. We were late for the game, we video taped the incident to discuss later with management. Upon returning late into the night around 11:00 PM, we discovered a pool of ants covering the nightstand and on the floor. It was awful. The kids panic. I immediately reviewed matters and concern with the front desk. There response was, basically, we can move you .... and of course there were no rooms. We could find another hotel within 40 miles. They never offered to assist with the ants . We had to return to the room a deal with this situation ourselves.
Needless to say, I am very disgusted with management and the conditions in which we have had to endure. Management has been less than sympathetic to issues and concern. I believe the complaints are normal and management has been conditioned to follow normal protocol when such issues arise. This establishment should not be able to operate. It is a step above a roach motel. It is very old and not well kept.
The days inn in Peoria AZ was the worst place to stay. We paid went up to our room it was unacceptable. We went straight back down stairs told them we weren't going to stay. We asked for a refund we're told the manager/owner said no refund. It was a terrible place I felt unsafe and there was
Some kind of bugs in the top sheet. The hall way was filthy there were odd things going on outside. Never in all my years of travel have I experienced a situation like this. I will NEVER book with A Days inn. Again.
I had the utmost disappointing and most horrible experience with Days Inn Hotel Savannah, located at 1695 Pickwick Road, Savannah, TN. 38372. I was issued room 111 containing a double bed. The one particular bed I rolled back the covers to enter in had at least three (3) bright red blood spots on the sheet and the sheet appeared wrinkled and to have not been changed out from the previous occupant.
I rented a room-notified them after check in there was no heat in the room. Was told maintenance would come fix the problem. We fell asleep while waiting for them to show. At 4 am we awoke and began calling them to complain and ask for someone to come fix it. It took multiple calls and no one showed up until after 5 am. Maintenance showed and told us the management was aware the heat in room did not work and it could not be fixed. He showed back up @5:22 am with 2 blankets. We went to the desk to complain at 6 am. We were told nothing could be done and our money would not be refunded. We were not offered a different room and the desk clerk Emanuel refused to refund our money.He said the hotel had a problem with their maintenance staff and could not offer an explanation as to why no one originally showed up after our first request. He told us the manager would call us after 9 am. No one called. We had to leave and sleep at the airport in order to be somewhere with heat. I called and left a message and no one returned our call.
My work sent 3 staff to San Francisco zoo for a conference... City of eureka booked 2 nights & I myself booked 3rd & paid for that night ... I have the the receipts ... the hotel made an error & put 3rd night on the City's charge AND now refuse to credit the city of Eureka's credit card ... Days inn news to refund the city of eureka 1 night refund
I stayed in Orlando on 5858 International Drive last weekend and had the worst experience ever. The rooms were dirty, smelled very bad, the carpets has never been cleaned,couldn't take a shower the bathroom was very dirty.
Days inn should investigate their hotels, I paid more than was worth. I will spread to everybody how bad this hotels are.
I paid for a room at one of your locations in Madison heights. 1331 e 14 mile Rd. It was the most horrible place I ever stay at. I checked in at 3 and I could not take the smell or filth. The ceiling looked like it had mold or something on it. The furniture was out dated and worn out. I took pictures and I will wait your reply. I was going to call a news channel and show how nasty this place was. That place needs a total make over.
