Read the reviews below to see the experience other people have had when dealing with customer service from FPL.
on 09/ 14 2018 / signed up for paperless pay option. 50$ gift card never came/ called today 12/18 to find that the promotion dates were in fact 08/14 to 09/14 .i in fact signed up on the 14 of sep. ur informed me that my request was not processed till the 15th ??? exuse me my bill pay is processed in2 mins after i PAY/ so i wiil go back to getting paper statements and pay exactly on due date!!!!!the day of sep 14 is till 11:59pm tx for nothing BIG COMPANY Deception
I have had FPL for about 20 years and NEVER missed a payment. Now have missed an extension by one day and when calling FPL, they dont get you over to a human being. Woah ? ? Finally I found another telephone and hit "zero" and got a human. Double Woah. I will report this to Tallahassee, as FPL is so cold on the telephones and threatens SUSPENSION. Triple woah. Time to get pissed off and report this monopoly.
Why is it so difficult to get a human on the phone? I figured out a work around but it shouldn't be such a project to speak to a human. If we paid like you give customer service you'd be broke. It's not right. It's like calling 911 and told to hold the line..... what is the mater with you?
This is totally disgusting. For 2 days I have been trying to speak to anyone / agent.
I have been an fpl customer for 20 years and if I could I would change in a minute.
This is a hostage situation and shoulf be illegal.
If we had a choice fpl would either provide service or go out of business.
I do not understand how any business can be so impersonal! It is extremely frustrating when you can't speak to a real person and just keep hearing new menu options that have nothing to do with what Il need to speak to someone about. YOU MAY THINK THAT YOU HAVE EVERY OPTION COVERED, BUT YOU DON'T! To be honest, I think you have it set up this way to avoid having to answer certain questions or do certain things that would help your customers.
IT'S NOT RIGHT, FPL FOR YOU TO BE A BUSINESS THAT NO ONE IS ABLE TO EVEN SPEAK TO ANYONE WHEN POWER IS LOST.WE REPORT TO A ROBOT. IDK, IS THAT HOW FPL IS RAN, BY ROBOTS? HMMM...
How dare FPL ask a caller a million questions without offering the chance to speak with a live person. Where does this huge profiteering company have a customer service department available for customer questions that do not fit into any of the offered categories? It is outrageous for FPL NOT to provide a live person who can answer specific questions.
IF i could, i would NOT remain an FPL customer.
7/27/18
- Anonymous in Miami Beach
