MAACO customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from MAACO.

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Viewing MAACO customer service reviews 1 - 25 out of 155
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22
Dec

Posted by Sandy


on 12/22/23 at 4:06PM

I took my car to the Maaco in Knoxville, TN on Monday 12/18/2023. I explicitly stated that I needed my car back BEFORE Christmas. I was told it would be ready Friday or at the latest Saturday. I called today 12/22/2023 to check status and was advised that they got behind and were just painting my car today but was told I could pick up at 10am Sat December 23. I received a call from them at 5:11 pm after closing hours that stated that I won't be able to pick it up until Tuesday after Christmas. They ruined my plans and were too cowardly to tell me in a timely fashion. I am beyond pissed with their customer service. I hope their work is better.

06
Apr

Posted by donald ray


on 4/6/20 at 4:08PM

I recently had my car color changed to another color on the color it was it had some clear coat on the hood top and trunk the car was just sprayed over that and not fixed I payed 2500 for this paint change and thought if payed for a nice job I would get a nice job so when I talked to the painter he said it was bondo my car dont have bodo on the top then stayed nothing he could do I had 2 more cars to bring now I'm not also I own a car club and some of my members was gonna bring there cars if they ask I'm just gonna say take a good look at my car up close feel I was cheated and never going back I have pics of before and after

11
Dec

Posted by Anonymous


on 12/11/19 at 7:27AM

I took my 2003 Toyota Camry in to replace the right passenger side door on 11/25/19. It was scheduled to be out on 11/29/19, but I didn't get it back until 12/05/19. When I went to get the car the door that they say they replaced still had a dent in it so I had to leave it again for a few days. On 12/05/19 I got my car back but you could hear road noise from the door that was replaced while driving. The door sealed and closed properly but while driving it was like the door wasn't closed. My car was not like that before I took the car into have it repaired. I am very dissatisfied with the the manager there because he didn't offer to take the door back off or the door panel to see what the problem may be. The store number for this location is M1552 2200 N. Church Street Greensboro, NC 27405. The managers name there is Randy.

13
Oct

Posted by RoadRunner


on 10/13/19 at 11:14AM

Paid over $1,000 to get our car taken care of and then less than two years is peeling off it's going all over social media with photos copy of the contract since you're not going to do anything about it since they said we only had a one year warranty

25
Aug

Posted by Don R


on 8/25/19 at 11:43AM

I took my 2019 car with 2668 miles in to Maaco and Glen Burnie on Azur Dr for some minor damage to the driver side door and rear bumper on driver side. The interior of my car was covered in dust. AlsoI now have paint spray on my windshield and on both passenger side windows. I have tape lines and paint spray on my roof as well as my trunk. I also have paint spray runoff on both passenger doors. DO NOT GO TO MACCO IN GLEN BURNIE MD. THE WORK AND CUSTOMER SERVICE BOTH ARE BELOW ANY STANDARDS OF ACCEPTABILITY. THEY SHOULD NOT BE ALLOWED TO OPERATE A BUSINESS. IF I COULD I WOULD GIVE A -10 RATING!

25
Jun

Posted by [email protected]


on 6/25/19 at 9:58AM

Hello,

We have tried every route to reach someone at Maaco Corperate to file a complaint against your Fishkill, NY store.

Brandon Smith Director of Customer Service handled our car there and for 7 long months they told us it was being repaired, close to finished. We kept calling for follow ups with very little response accept after we are done with the steering column we will start the body work.

In. The mean time we found they shipped our car out to two other dealers trying to get someone to say that the car was not repairable. One was not even a body shop. They received payment of 12k ( yes not a lot of repairs for that amount) and admitted they did not have the ability to fix the car. We have finally on month 8 we had the car moved to a local shop that can actually repair it.

Our Insurance Company needs the 12k refunded to them. Brandon Smith has admitted the shop does not have the capabilities to fix the car.

Who can we contact to resolve this issue. I have called your customer service line 6 times and Maaco Fishkill just keeps closing the case saying they are not responsible.

We would just like to move on after the costs incurred of not having our car for 8 months.

11
Apr

Posted by Unsatisfied with Maaco


on 4/11/19 at 8:44AM

Maaco located at 505 N HWY 17-92 Longwood, Florida

Per the direction of the Longwood, FL Maaco I will reach out to Maaco Corporate including our credit card company to process the dispute.

If I had been aware of this part of the truck (see pictures below) was in this condition I would have not picked it up at all until this was made right. We started out leaving the vehicle with Maaco for over two weeks before it was ready the first time. Especially given the fact that when we first picked up the vehicle at Maaco's request that is was completed and ready to go; we ended up returning the vehicle the very same day and Maaco assured my wife on that day that Maaco would correct the problem areas and have it ready to go again in a week. After the one week turning into two weeks (up to a month's worth of time) at this point; you contacted me regarding a specific area identified in your own email communications to me on April 3rd at 3:47pm. When you sent me the picture of the area that was not done correctly it was literally the size of a quarter and located on a totally different area of the truck and that specific issue was what I was working from when we were discussing a credit and when I agreed to a $700 credit for that specific isolated area.

When I originally walked the vehicle with Phil Stringer on 1/29/2019 we discussed several items that were "supposed" to be corrected, repaired or replaced beyond what work that was performed by Maaco. An example of the items that never were addressed are: (1) Tail light (right-rear) being replaced because it was busted/broken; (2) Truck bed-liner being removed and the bed area being cleaned, prepped and a basic (cheapest you have) black coat of paint being applied; (3) Rear-bumper plastic step piece being replaced or cleaned to look new; and (4) Small dings or dimples in the truck body/metal to be repaired/removed in multiple places throughout over the truck's exterior.

At the direction of Maaco on 3/19/2019 at 1:02pm the vehicle was ready, completed and keys in hand per my voicemail. A week prior to the 3/19 call from Maaco I had spoken with the Regional Manager, Randy asking when the truck will be ready so I can pick it up. Randy stated that upon his Quality Control Inspection of the vehicle earlier that morning he discovered issues of where the paint sprayer hose has rubbed against fresh paint and other items he did not like and he needed to keep the vehicle longer to repaint the entire truck.

So the conclusion of all the repeated corrections to Maaco's own work and Maaco's lack of attention to quality of any of the work performed on this vehicle has resulted in very substandard workmanship and customer satisfaction. The solution and suggestion of providing me a small credit for a specific area (as noted in your email on 4/3/19) of substandard workmanship was acceptable for that area only. I never came in asking for the cheapest paint job, not even close; and ultimately we upgraded our prep/paint package to your best quality as per what was sold to us and the work-order changes are verification of the same. Simply put, I just wanted what I paid for and nothing more, but certainly nothing less.

If Maaco's attitude and workmanship is represented like the above situation it is only a matter of time before the general public catches on. One would think that after the episode of Undercover Boss on national television regarding substandard practices that Maaco executives and upper management would implement better quality control mechanisms and staff accountability.

I am in the sales and service industry as a professional myself and my clients do not received this type of attitude or workmanship nor would they stand for it as competition is all around.

Maybe the local TV News stations, News Papers and Social Media can assist me in resolution of this matter; either way I'm confident that the Corporate office of Maaco will get this situation mitigated to make it right.

18
Feb

Posted by Anonymous


on 2/18/19 at 2:13PM

Been to Gastonia Macco 4 times in last 31/2 years to get paint bubbles foxed . Had an appointment today to start on it . Went in an was told that I would have to pay over $500.00. I bought the extended warranty. Seems once you pay out $1700.00 they are through with you . That's crap , I've sent them 5 referrals for full paint jobs . No more when you don't do what you say.

26
Dec

Posted by Anonymous


on 12/26/18 at 12:18PM

Maaco At 13900 South Western Avenue Gardena Ca paint job on cars quality of workmanship is poor avoid dealing with manager.

12
Dec

Posted by Anonymous


on 12/12/17 at 8:40AM

Maaco - Riviera Beach, FL has 3 vehicles of ours.All that were to get full body work & painting done. The vehicles that have some work done look horrendous. I honestly believe my 8 year old son could have done a better job. Also, the Owner Carlos put liens on our vehicles without even doing work on them or completing them which is illegal. I have never seen such horrible work done before and will never bring another vehicle back to ANY Maaco and will advise others the same. The owner doesn't return phone calls and is always in a "do not disturb" meeting.

27
Oct

Posted by Anonymous


on 10/27/17 at 9:42AM

I got paint my car at maaco.(10981 boatmen ave)they didn't do good job and i went back to show them.manager name is Juan Rodriguez and he said "we not not repaint your car.also I paid them to install right rear mirror. But he put it local mirror.I said I don't want this mirror. He said he's not take it back he not refund. I couldn't go to pick up my car because what is the date he gave me they couldn't finish it .Next day I have to go work and my wife pick it up.she doesn't have good knowledge about vehicles.she didn't check before she pick it up.finally after nagivshif he tall me if you don't leaving right now" we are going to kick your but".I called to the ccustomes services. They said with in 48 hours they going call me back.I was waiting one week they didn't call me back..I'm so sad about them customers services

26
Oct

Posted by leesh


on 10/26/17 at 1:54PM

Maaco has been the biggest rip off. I would never recommend them to anyone. The quality of work is pathetic. We had a car painted and w/in a year it was peeling off in sheets. Took it to a different maaco and was told the car was ready. Went to pick up car and they hadn't even started painting it. This caused us to have to get a rental car. Tried to call customer service multiple times and was on hold for 10 mins several times and then was hung up on each time. Never could reach anyone.

06
Oct

Posted by Anonymous


on 10/6/17 at 3:04PM

The job they did on my car was awful. I went in for a 599 paint plus 1000 for corrective body work. What a joke. This job should embarrass maaco.

22
Aug

Posted by Anonymous


on 8/22/17 at 10:55AM

The manager at your location on 6850 Buford Highway in Doraville Once he came out to look at my truck he refused to give me an estimate and said he was booked for three months. I guess he did not want to bother since I did not have significant damage. He was very short and rude and even said he did not want my business. Dont waste your time and go somewhere where you are appreciated

24
Jul

Posted by Anonymous


on 7/24/17 at 6:14AM

I took my car to Maaco in South Jersey for a raar bumper replacement, and told them to be sure each end was secured. A price was given and paid in full before the work was started. Then I get a call that it was to cost an extra $100. I refused. Got a call back that they got another bumper. After 4 days, replacement done, each side of the bumper was loose, worse on the driver side. They kept the car for 45 minutes and was to put a bolt in it. It seemed ok. When I got home and rechecked, the bumper was back to being loose. Went back again, the manager said he did all that he could do. So I must say this is bad business. He said he would have to keep it another three days. I work!! I feel jerked arount.

08
May

Posted by Anonymous


on 5/8/17 at 7:59AM

I took my car on to get painted and received a car back with a cracked windshield. I contacted corporate and they said I would get a call back in 24 to 48 hours. it has been 4 days and nothing.

24
Mar

Posted by Minnie Duron


on 3/24/17 at 2:58AM

I dropped my car of March 4 it's 24th & still my car is not ready, I was called 10 days after dropped off and was shocked was charged $600 more than quoted,they charged me for new bumper, but didn't replace till I notched it was still cracked. They have had 2 managers, since I have been there, that's there excuse. Then find out work not been done at shop I dropped it off at. I am 57 widow taken advantage of!! God please help me!

10
Mar

Posted by Anonymous


on 3/10/17 at 8:24PM

Your commercial with antlers scraping automobile hood is like listening to fingernails scraping on chalkboard..Evrrytime it comes on I either plug my ears or mute tv..I am sure I am not only person disliking your advertisement. I wish your ad dept. Would rethink this one.

Sincerely

John Palmer

16
Dec

Posted by Anonymous


on 12/16/16 at 7:14PM

Please get rid of the deer scratching the paint commercial!!!
It is beyond annoying and they play it TWICE on every break!!
Seriously....86 that commercial.
Who was the genious that thought that one up???
Do you know ANYONE that likes the sound of nails on a chalk board??

09
Dec

Posted by Jkline


on 12/9/16 at 9:31AM

I am looking for a direct email to the CEO of MAACO that appeared on under cover boss! After watching the program, I chose to take my automobile to a Maaco shop after a woman backed in to me at a car wash...... the shop repeatedly called me trying to add on another $1400 here and $400 there. When I finally got my car from the shop, there was an awful rumbling! The insurance company had me take it to the dealership! Once there, , they informed me that a major bar that was to be replaced in front of my engine had not been replaced! They said it was the shottiest work they had ever seen done. Parts that had been paid for were not replaced, tape remained all inside the engine area and basically driving the car was a hazard. I was shocked!!! After watching Me. Acosta on the show, I was impressed with the standards he expected. That however is not the service I received!!!! The insurance company taking care of my repairs is progressive! They are not happy, I am not happy and I will go any place online or elsewhere I need to, to get attentions focused on the awful service and possibly damaged vehicle I own! I expect some sort of compensation as Progressive and I both now have this shop and Maaco in general on our radar!!!!!!

01
Dec

Posted by buda


on 12/1/16 at 11:15PM

I was quoted a price of $1476.68 to repair my car. It was quoted on November18 2016. Then I was called by phone to tell me that their will be another $20.00 charge for something I said ok fine. They called me to come and pick up my car said it was ready. I had my grandpa to drop me off to pick up my car. When I get to the office to get my car they have added $100.00 to my bill with out authorization I did not have the money to pay the $100.00 I told them that they would not release my car. The painter that worked there paid the $100.00 for me and told them that they should not have did that and that I had to go to work and that it was the holidays and you do not treat customers that way. I gave my grandpa the $100.00 to pay the painter back when I got paid. I would like my $100.00 back the total price was $1593.98. A very unhappy customer.

29
Nov

Posted by Anonymous


on 11/29/16 at 4:54PM

You should really, really tell people BEFORE they spend $1681.00. On a paint job that they should EXPECT trash in the paint.

The manager's words. "What the hell do you expect for that kind of money? I dealt with another gentleman when I brought it in. I believe his name was Nare. He was very helpful. This vehicle had been sanded before bringing it in. It had been sanded and primed. (with no runs or orange peel)
All I ask was for the vehicle to be lightly sanded and sprayed. I paid for what I was told was the Maaco PRIEMER PAINT JOB.

Base coat, and paint. And I quote, "Just like factory job".

I know, its Maaco. I was not expecting a flawless show quality perfectly smooth paint job. I knew there were some wrinkles on the vehicle. It had not been glazed and smoothed.
I did however expect no runs and not trash. Or orange peel. It had all 3.
When pointed it out to Bruce. His response, very rudely was

"What the hell do you expect for that price. Its gonna have some trash in it."

I said. "Well then you should have that on your web site or at least tell people that before they plunk down 1700 dollars. Had I know that I would have gotten the cheaper job."

His response to that was. "well there would have been a hell of a lot more trash in that than this one.

Finally, he agreed to have the runs buffed out and when they scratched off the bugs on the hood. They touched it up with a different color paint.
At this point I had enough. Nare got me a little of the paint in a water bottle and I am going to repair the wrong color touch up myself.

Folks, I did not expect perfection. But I did expect the manager to at least to have a little more pride in the work than to say these things to a customer. I am in a service position for a living. If I EVER said things like that to a customer, I WOULD BE FIRED. Even if the statement was true.

If these things are as he said to be expected in Maaco's work. They should be stated to customers before they give you the work. This was not customer service. Not even in the neighborhood.

28
Nov

Posted by mel


on 11/28/16 at 3:34PM

Your commercial with the antlers scratching a car is the worst marketing idea ever considering I saw two airing in a span of 5 minutes (and that was 10 minutes ago) and I'm left with a painful sound in my ears and I felt that in my teeth. I will probably never use your services because I will associate your company name with the WORST SOUND EVER. Fire whomever was responsible for that commercial please. I'm hoping this feeling dissipates soon or I'm going to have to start drinking.

29
Oct

Posted by Anonymous


on 10/29/16 at 4:54AM

After watching Undercover Boss, I took my truck for repairs and paint to Maaco. Depending on the outcome of the truck, I was going to have my 84' Jeep painted by Maaco, won't happen! The damages repaired that I requested were completed, but after inspection of the vehicle I realized there was damage to the vehicle that Maaco caused and didn't repair. I was told if I brought the vehicle back they would double tape the parts, Unexceptionable! I am not mad, disappointed! There is more, just not taking up your time.

28
Oct

Posted by nicheren


on 10/28/16 at 1:40PM

I was told I would maybe get my truck back on Thursday. I dropped it off Monday morning before 8am. I called Thursday and was told it was in the body shop. There was not a lot of bodywork to be done. Ithe had been in the body shop 4 days. I asked when my truck would be ready and was told Saturday. I called today and was told that they were waiting on parts. Why wasn't the one part a grill ordered Monday or the week before when I made an appointment to bring my truck Monday morning. The manager seems to have a bad attitude when I have called.

Viewing MAACO customer service reviews 1 - 25 out of 155
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