Pottery Barn customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Pottery Barn.

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Viewing Pottery Barn customer service reviews 1 - 25 out of 62
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01
Feb

Posted by Anonymous


on 2/1/23 at 4:09PM

I have been dealing with your Princeton store. The assistant manager was extremely condescending and informed me that although the Internet said you offered Saturday consultations for in-home services, he would not be offering the same service because of being shorthanded. I was assigned a person that came not correctly with any information any product any anything and after a week I followed up, not hearing anything and she came to me with something a child could've put together. Your product is fabulous. I've used it before and I'm extremely interested in furnishing my house with It But cannot deal with these people can you help?

01
Aug

Posted by Anonymous


on 8/1/22 at 5:03AM

I have asked a manager (via customer service number) to call me back over 2 weeks ago regarding my recent purchases and new cc.

14
Dec

Posted by Anonymous


on 12/14/20 at 1:04PM

AVOID. Total incompetence. Over 2 months of back-order notices. I canceled my order 2 weeks ago. Cannot get confirmation of cancellation. They claim there is nothing they can do. If the item ships they will charge me at that time. I have the option to waste more of my time if I want a refund at that time. Now nearly 120 minutes of my time wasted with this incompetent vendor who claims it is the fault of their 3rd party vendor who is supplying and shipping the product that was needed prior to Christmas as opposed to the forecast mid-January 2021 target date! Gee, I was considering purchasing 10,000 shares of W&S stock, but thankfully I discovered before hand that Pottery Barn is part of W&S before I made that mistake. Again AVOID!!!

11
Jul

Posted by Anonymous


on 7/11/18 at 4:48AM

No one is picking up the phone for phone orders

16
May

Posted by kryanp


on 5/16/18 at 8:47AM

Today I had a very good experience with Pottery Barn's customer support. Katina was patient and spent a lot of time helping me.

27
Mar

Posted by Anonymous


on 3/27/18 at 4:15AM

This website has the worse customer service

29
Jan

Posted by grateful customer


on 1/29/18 at 11:45AM

I would like to leave a positive comment regarding the assistance I received by Eric regarding a return label issue. Eric was determined to help me resolve this problem and he did just that. He was friendly, considerate, and went the extra mile for me. He reached out to Anthony, a member of his support team for additional help and gave credit to him for his help which showed Eric's upstanding personality. I want to thank Eric and Anthony again for all their help and wish them the very best.

12
Jan

Posted by Gerie


on 1/12/18 at 4:01PM

I'm so tired of buying merchandise while a sale is advertised and being promised the sale price just to be charged full price !I bout a thousand dollars worth of bedding !I could have gone to the store and got it at the sale price but the operator told me she assured me I would get the sale price plus free shipping Which was supposed to be free ! I'm done with companies that make me spend !y entire evening on the phone trying to straighten things out ! I'll return it all !Now I'm on hold and no one is answering the phone surprise surprise !You spend all your employees time trying to rip off your costomers !

08
Jan

Posted by Faye Waters


on 1/8/18 at 9:03AM

I have been trying to resolve a problem with my order since December 11. I have not been able to get anyone to help with it. I ordered my furniture on September 6,2017. This is very poor customer service. I will not be purchasing anything again from Pottery Barn . Just hope I can get this straighten out.

15
Dec

Posted by Carolebugatti


on 12/15/17 at 12:01PM

The worst. I call and call -there is no way you can get through to a person. Beyond frustrating. I have no recourse at this time becausecitciscacspecisl order even though I called an hour after placing the order to change the color. How do they stay in business I have never experienced the s before anywhere not even close. do not buy anything online at Pottery Barn!

10
Dec

Posted by Anonymous


on 12/10/17 at 9:14AM

I received my invoice on my email for a purchase and it said

1200.

The amount posted on my visa at the bank was 1300.

please help me correct this order.

thank you

10
Dec

Posted by judyloring


on 12/10/17 at 8:57AM

Very disappointed in Pottery Barn policy. I purchased a Hendrix desk and file cabinet. The price on my purchase went down about $160 shortly after the furniture was delivered. I called yesterday to inquire about a price adjustment and was told Pottery Barn does not offer this. Took me about 45 minutes waiting on hold to get this unsatisfactory response.
Compare to my experience today with Macy's...similar situation and they did a price adjustment right over the phone this morning. No questions asked.

09
Dec

Posted by [email protected]


on 12/9/17 at 11:52AM

I ttryed to Oder 2 coffee mugs .. don�t know if order went through. Please let me know


were sent to Las Vegas Nevada

05
Dec

Posted by Anonymous


on 12/5/17 at 3:15PM

I would like to give HUGE credit to Lynn for her willingness to help with my online order. She was very understanding, knowledgeable and eager to follow up on my problem and my questions. She is an asset to Pottery barn, especially during this busy season. THANK YOU, LYNN !!!!! Sally Foster

08
Nov

Posted by [email protected]


on 11/8/17 at 2:53PM

I have tried to reach your customer service several times since I placed my order on November 1. The order had the wrong shipping address when I received the receipt. Instead of being able to change the destination immediately, I received error messages and an hour wait when I finally got through to a person - two days later. I tried to call several times, but after 45 minute waits I was vey frustrated. By then the order was "in the works" and obviously impossible to change. I even called a local store (Washington Square, Tigard Oregon) The lady called me back and said the order had been changed to the correct address: A bathrobe and slippers



Where is this order? If you shipped it to Kari and Houston Mooers, they are aware of this mistake and will probably give it to me. However, as of today I have not heard or been able to track this order. I think you have the worst customer service of any company I have ordered from and will never order anything from your website again.

28
Oct

Posted by Anonymous


on 10/28/17 at 5:44PM

Placed a order online....had issue with order....and have been on the phone for 20 min waiting for someone to help me!!!!!!
Shame on you Pottery Barn! And you charge for shipping too!!

13
Feb

Posted by RRH327


on 2/13/17 at 9:20AM

Online order this morning for a birthday gift needed for last minute party this weekend. Website clearly stated I would have in 3-5 days. Once the ordered was placed the delivery date was for next week. I called as soon as they opened and was rudely told I could not cancel or modify the shipping. Seriously? I shop online often, Amazon, Macy's, etc.. In this day and age you can't change the shipping for an order placed an hour ago? I would have paid the expedited shipping if I would have know I would not receive in time. I hate that I don't have time to shop for another gift and will have to purchase the same thing again. Then take my valuable time to return the first ordered gift that will arrive next week. After that I am don't with PB, won't shop there again. Get with the 21st Century PB! Also, no place to write or email corporate office. Have to deal with some low level flunky who could care less.

26
Jan

Posted by Anonymous


on 1/26/17 at 9:59AM

Your online ordering and service is the worst. I have had to order from your store which is horrible too...way too lengthy and complicated. I dont have time to "remain online or the phone". Although I have an email address that you have requested, you tell me it is incorrect or have no record of it. Concentrate on your IT...is is asbismal to say the least. I will return to Amazon to find great service and products. Please close my account/credit card.

13
Dec

Posted by Sidney Odom


on 12/13/16 at 1:04PM

My husband and I ordered a leather chair a few weeks ago that was supposed to be deleted ceres on Dec.12, 2016 . It was not and we had not been contacted since the initial order. We called last night and after talking to 2 or 3 different people and given the total run around, they gave us a number to call today. It turned out to bea trucking company that said we were supposed to set up a delivery time even though we didn't have his number until the run around last night. Also he didn't know anything about the actual chair . He sent us back to Pottery Barn where we ended up getting our money back. We'll see how that works out. Terrible service! Will never do business there again and suggest no one to do business there either. Horrible experience!

13
Dec

Posted by Sad Grandma


on 12/13/16 at 9:24AM

Bought an item in a pottery kids store and asked them to ship it. After adding $14 to the small item they never shipped the item. When I called they told me it would now (20 days later) ship out overnight. It never did. Finally, 3 days later it shipped out ground and will take a week to arrive. The store manager was rude and nasty and complained that I called too much. She gave me someone else's tracking number and assigned the overnight shipping to that number. When I called to say it was the wrong tracking number she reported through another associate that she changed my shipping to overnight. She never did. When the store makes a mistake three times they should not be rude to the customer. Your Bethesda store is very poor.

06
Jun

Posted by HLM


on 6/6/16 at 7:31AM

I ordered 2 chairs 6 months ago. The were first scheduled for delivery in April then May . It is June - no chairs. Of course my credit card has been charged. I have called customer service who referred me to the delivery company who said one of the slipcovers had not arrived. Back to customer service who said the order was complete. My issue is I am leaving (out of the country) and there will be no one to accept the delivery after the next two days. NO ONE accepts any responsibility or seems to be able to help me solve my problem. What a disappointment. I love PB " stuff" but I will look elsewhere the next time I order.

27
May

Posted by Anonymous


on 5/27/16 at 6:42AM

I am very disappointed with Pottery Barn and will never buy anything from them again. I bought a sofa last summer that has faded horribly and i have been trying to return it for well over 7 months now. All I get is a "run around" from the quality team . It's so wrong.

08
Apr

Posted by RosieRose


on 4/8/16 at 12:47PM

I called to speak with a furniture expert; it was absolutely horrible experience. Two simple questions and it was like talking to someone who's never had any listening skills. Clearly, PB has not invested much time into their employees, the voice of the company! It was insulting to read how much they care about their service, when they lack such talent. I had to disconnect the call as the rude young lady would continue to talk over me. I hope they get a chance to review the recorded conversation. It was placed on 4/8/2016 around 12:00PST, if anyone should care.

06
Mar

Posted by valerie


on 3/6/16 at 3:50PM

Service is beyond crummy - love your merchandise though. When you phone your so called 'customer service' line you put your customers through listening to other companies ads--'to which your customer MUST reply before moving forward. Do these companies do the same for you? It's Malarkey.

Valerie Towler

You SERIOUSLY cause Your customer to enter a code to reach you????????? If your going for being the most consumer friendly, lease accessible compny, you are on the right track.SHAME ON YOU......

11
Jan

Posted by Heather S


on 1/11/16 at 7:07AM

Placed an order on 1/10/2016. Received 15% off. As soon as I placed the order, I received an email coupon for 20%, for the same items. WITHIN THE SAME HOUR of my placing the order, I called Pottery Barn Customer Service. They refused to update my order so I decided to cancel. Can't cancel for 24 hours, which at that time, they will charge me shipping costs. Terrible company, shop elsewhere.

Viewing Pottery Barn customer service reviews 1 - 25 out of 62
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