Posted by Anonymous
I love coming to the deli to get fresh foods Tino and Francisco are amazing.The whole reason I come to this store is the deli Ralphs in San Clemente Camino DE Los mares!!
Ralphs customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Ralphs.
17
Feb
30
Jan
Posted by Anonymous
I shopped at Foods Co on Haley St in Bakersfield Ca. The cashier "ADARIAN" seemed to be having a bad day even though it was only 10am! She was irritated with the customer in front of me because they spoke Spanish & she did not. She repeated their total 4 times with an ugly face (as if repeating it would turn it into Spanish & they would some how understand her)so as the customers left she looked at me with my WIC vouchers like I was an inconvenience to her cashiering. She snatched my WIC folder off the little counter the debit machine is on, at that point I looked at my mother who is shopping with me & stated out loud that she must be having a bad day. As I reached for the first voucher to sign, she dropped it on the little counter in front of me, I let that go & proceeded to wait for her to finish my transaction. Meanwhile she was taking her sweet time double & triple checking each item through the WIC shopping guide. Never has it taken so long to get through the register. As she got to the last voucher, I then snatched it from her hand to sign it, tired of being treated like I was beneath her or something. She then looked to the next customer in line commenting to them "Ugh, Oh My Goodness!" I then let her know she chose to work in customer service, regardless the job, she is being paid to give good customer service & her job would be easier if she lost the attitude, she then got loud with me stating I was being rude to her. The shift manager "JOSE GONZALEZ" was 2 registers down & seemed to be offended that I would stop to air my grievances. If it wasn't the closest grocery store to my home I wouldn't continue to shop there. NO ONE SHOULD BE TREATED WITH SUCH DISRESPECT WHETHER THEY SPEAK A DIFFERENT LANGUAGE OR ARE PAYING WITH A WIC VOUCHER OR IOU, IT DOESN'T MATTER!!
29
Jan
Posted by Anonymous
I was trying to speak with a manager at Ralph's grocery store in Porter Ranch California on Rinaldi Street today. I was placed on hold for over 17 minutes and I kept getting people answering the phone saying they would get the manager but they never did until the 17th minute. Finally, someone by the name of Andres who was garbling his words and it was so hard to understand got on the phone stated he was the manager. At that time I told him forget it that I would take this up with corporate.
My complaints and concerns is that our neighborhood is starting to look like a ghetto due to all the parts shopping carts that are left up and down the streets. My street of concern is Tampa between Rinaldi and Porter Ranch Estates. I have lived in different states in the country and I know that this can be stopped. The store needs to put a stop so shopping carts couldn't be taken either out of the parking lot or the front of the store. People can drive up with their cars and load there their groceries into the car. This is an affluent neighborhood and this has made it look like a ghetto.
Thank you for your attention
12
Dec
Posted by Mr. GONZALEZ MANAGER
I shopped at the walnut street ralphs location in Pasadena California on Friday 12/9/2016. Purchased 3lb. ground turkey chub 93/7 price listed was $5.99 advertised special however I was charged $8.99. When I returned product manager told me to go talk to meat dept. Manager about the price as I did the manager didn't understand why I was sent to him because he does not process refunds. But he did move the sale tag to correct item apparently it was at wrong turkey item. When I returned to original manager he proceeded to refund my money and said I will give u it for 5.99 and I told him I didn't need it any longer because it was for dinner 3 days prior. The policy states of price is showing wrong than I should've gotten item free. However no apology for the misunderstanding or unnecessarily sending me to meat dept. I have a very bad knee and it was painful to do so. As I was limping not that the manager Mr. GONZALEZ cared. My family and I shop at Ralphs frequently and I am very very dissatisfied with how this return was handled. Thankyou Sabrina (shocked customer)
10
Dec
Posted by Anonymous
I wanted to ask the manager Clyde a question regarding Salvation Army fundraising. His attitude was downright rude. The worst customer service I've ever experienced. His demeanor was that of a person who did not want to be bothered. He was glaring at my friend and I as we walked out. I will share this all my contacts. This Ralphs store in Hastings Ranch Pasadena has lost me as a customer.
10
Oct
Posted by Anonymous
I shop at Ralph's in Santa Barbara and Goleta, while checking the clearance rack items, I noticed on a lot/most perishable food items with an expiration date that the clearance stick usually covers up that date. I don't think that would be healthy to do that. If the items is near the expiration date, it should be either discarded, returned to where it came, or the date clearly visible and let the shopper decide whether there is enough time to consume it before that date. Any item that has a expiration or use before date should not be covered up under any circumstances. Please notify these stores and others that the expiration date must not be covered. Thanks, a return response would acknowledge that this has been read. I can be reached
23
Sep
Posted by Anonymous
I shot I shot today stated Ralphs grocery store the one on Euclid and Chapman in Garden Grove California I just spoke to the manager and Kyle coming up on me after I told I would never shop there again because of the terrible service in the deli area and was hung up on me cuz I need to corporate number but you know what if this is the kind of customer service you guys have a plan on plugging it and kind of us deserve to lose your company business is another obviously poor Service as a manager named Kyle I plan on telling everybody that I knew in my complex bulletin board in my condo complex not to shop at your Market anymore no wonder you can pay her when even the local markets and winning with customer service like that your daily is the most horrible customer service I've ever ever seen you don't have to come at me because you guys obviously think your store is doing great you need to take a look at your management there of his service and managers like Kyle
17
Sep
Posted by CurtisKabat
I never thought that I would take the time to write a review. Many of these are negative, but I have to tell you that ANIT MARKEY at your store on Wilshire at Hauser is not only great at her job and willing to do whatever is needed to get something for you, but also she is so pleasant and just a lovely person. I do hope that this review reaches Anit so she knows what great service she provides. Some of your other employees might want to follow her lead. Thank you.
Sincerely - Curtis Kabat
15
Sep
Posted by Anonymous
Putting an untrained individual at checkout at lunch time is beyond comprehension. A very sweet lady who admitted that she did not know what she was doing underscores the lack of interest Ralphs management has in customer service. She did not know any of the numbers to enter for produce and had to ask another check in order to enter the number. She did not know how to open the register. She even offered me coin change when I checked even though it was automatically dispensed on the machine. Of course I told her she embarrassingly said she was trying her best. There were two people in front of me with a couple of dozen items to check and it took close to 15 minutes to go through the line. I really did feel sorry for this untrained individual. Not her fault but surely the fault of the store managers.
I am avid cook and have been going to my local West LA Ralphs for 30 years and the service has continued to decline over the last couple of years. The only reason I am writing this is to hopefully reach Ralph's executive who actually cares about customer service. I could site a dozen other issues but it is not worth my time.
03
Sep
Posted by The odds are not even for the cu
I took the time today to share a bad customer experience at my local Ralphs store in Buena park on ball road and valley view Street. The store director "Marin" was rude and gives the worst service . His tone with myself along with the previous customer where not of a leadership caliber. He refused to take the 78 yr old white ladies check because she had lined out her middle name as the bank spelled it incorrectly . She replaced the spelling with the corrected one and because it had an "alteration" he said we ant help you !.... Not even can he say, what other form of payment can you give Mrs.Sanders.... He agreed to hold the items , then when she left, he decided to help me and discuss that poor woman's business for all to hear, then instructed the bag man associate to put it back , " she is not coming back, she's broke " bahaha....
The manager said this, what a poor example for the others , I won't shop hear again ;!!!
17
Aug
Posted by Anonymous
Jose G. the cashier at third and Vermont in LA is not nice.Is it my fault to use free coupons.can't he talk nicely to customers,i am just one of your regular customer who frequents your store,about 26 years.he use to be nice.he told me that he did not charge me with some of the items but when i got home i saw that he only used two of the three coupons that i handed him.i was leaving the counter and i glanced at his ID and he really face me to show his ID.i know nothing will happen at least i told you guys.the date is 8-17-2016 10:05am 3410 west 3rd st.
08
Aug
Posted by Bigal
Sad that you closed the store in Huntington Beach CA. On Brookhurst and Adams. The store had some good employees , most of all Cathy Yard (please give her the credit and recognition she deserves).
However , one employee did not measure up to your high standards, her name was Dolores ( do not know her last name). We found her to be rude and unhelpful. She might be better served to work in an office and not with the public.
14
Jul
Posted by Anonymous
I've purchased and enjoy greatly the followi g sku's of Mrs May's Fruit & Nut Toppers but noticed they look like they might be discontinuing these items. Don't know if vendor dc or corporate or store dc. If there is any way I dtill could purchase these sku's at whittier and soreson store eould be fantastic i buy at lesdt 5 or more bags a week. Hope you can help me really like tje product.
14
Jul
Posted by Anonymous
I've purchased and enjoy greatly the followi g sku's of Mrs May's Fruit & Nut Toppers but noticed they look like they might be discontinuing these items. Don't know if vendor dc or corporate or store dc. If there is any way I dtill could purchase these sku's at whittier and soreson store eould be fantastic i buy at lesdt 5 or more bags a week. Hope you can help me really like tje product.
14
Jul
Posted by Anonymous
From all the staff out of the whittier blvd and soreson store goes over and beyond in aiding all the time with all my handicaps. So very friendly and so helpful which makes it such a pleasure to shop evety week. I notice they extend this to all customers too. If there is any way they can be noticed that would be wonderful. They deserve it and more. I've been in lots of other Ralphs stores but this one stands out.
11
Jul
Posted by Anonymous
AFTER READING YOUR RATING ON CUSTOMER SERVICE I'M NOT SURPRISED!!!!!!!! 2.7 really? What business would ever be ok with that kind of rating and yet you must be because if you were doing something about it, no way could it be that low! I'll give you an example of why it is, today, I went into the Ralphs store in Mission Valley and wanted some Crimimi Mushrooms and the box was empty. Since two guys were stocking more merchandize in that area I asked if they had some. "Jimmy" Mr. NO CUSTOMER SERVICE and his younger side kick were less than impressive. He shook his head no. I didnt believe him but there is nothing I could do. This guy has the WORST ATTITUDE! If he doesn't like his job, he should quit! I told him he had no customer service and had a bad attitude, he just walked and was laughing with his younger "side kick". I told them both I was reporting them to corporate, he didn't faze them. The MEAT DEPARTMENT is no different. I've shopped at this store for 20 years and now hate going there except for people like Gabe.
It's really a shame. The meat department wont grind anything for you and they won't order ground chuck so I have to go to Food For Less, by the way, there customer service is good. I would like someone to call me about this, I'm DONE with NO SERVICE!!!Sharon Swenson 619-723-3725
05
Jul
Posted by Anonymous
I love that you have a large kosher dept at your store at 9616 W Pico Blvd in W Los Angeles
and would suggest that you consider something similar to that in the South Bay
of LA County.
I belong to a thriving Jewish Community in Redondo Beach which borders Hermosa and Manhattan beach. these are all well to do communities. I think Jews like myself and others who like to eat kosher might be attracted to such a store.
In fact on Artesia Blvd in N Redondo beach there is a former Albertson which closed and which is available but nevertheless anywhere in the S. Bay would be nice
14
May
Posted by Nancy
I used to receive Ralph's Coupons and have not for the last 6 months. I spoke with the manager of the store and she said she would fix it, but to no avail, I still have not received any, my neighbors still bet them.
Please make sure you can restart them again, as I spend slot of money at your stores.
Nancy Capannelli
09
May
Posted by Anonymous
Bad customer service at Ralphs 4S Ranch store. The young lady at the self service counter didn't want make an effort to leave her counter to help me. I was having problem on how to use your self service machine. She was talking to me from her counter and had no desire to go through it with me. I called and complaint but she was the one who answered the phone and was yelling and screaming on the phone.
25
Mar
Posted by Anonymous
Hi, I go to Ralph's Grocery in Carlsbad, CA. I have asked multiple times for there to be odor free cat liter and unfortunately, yesterday I went in and there was one choice. The once choice has a very high dust content (Pet Pride) and I have allergies. There were tons of Fresh&Light with scent, etc. I also have wood floors and will have to keep cleaning to remove the tracking from the cat liter box. Please ensure there is more than the Pet Pride brand of odorless cat liter. I also asked one of the clerks to check the back and there was nothing else available.
16
Feb
12
Feb
10
Feb
Posted by Anonymous
I hope the corporate office of Ralphs grocery stores pay attention to what some of their store managers are doing and how they conduct business and treat their customers.a lot of customers they come to me with their opinions about how some casheirs treat customers and especially how front desk personnel keep customers waiting and have no interest in showing respect and appreciation and modesty toward Ralphs customers. Managers represent the company and if managers like mike at store 648 has no respect for his employees that shows how much he has respect for customers and people in general.hopefully Ralphs executives will select the right managers to run their stores.
10
Feb
Posted by hanna mussallam
I work at ralphs store #648 in Burbank.I am supposed to do sedentary work only as my orthopedic doctor ordered.I was working as a cardboard compactor(ripper).I was working for the last two months as a greater which is what the doctor ordered. This morning the assistant manager (mike) very rudely and in an insulting tone of voice took the table and the chair and ordered me to do my shift standing up which is violating what the Ortho doctor said. I have multiple herniated discs and l4 and l5 lower back problems.the management at store 648 has knowledge of of my injury because all the reports from the doctor was given to them.I am a loyal employee ' I used to clean the meat department'the produce department 'the seafood department on top of operating the cardboard compactor. And now after the injury which happened while I was operating the cardboard compacter and the director of store 648 in Burbank called the ambulance to take me to the hospital.and now after all this hard work and dedication.I am insulted and management violated the doctors order.I would like for the administration front office to look into this matter and do me justice.
03
Feb
Posted by DISCRIMINATTION ON THE RISE AT T
Los Angeles - Wilshire and Hauser location - AVOID!!! DISCRIMINATION evident!!! If you are not Hispanic, enjoy taking your time shopping, be ready to be harassed via constant surveillance and being followed by the day shift Hispanic Security Guard younger, who always talks to the daytime Hispanic older, floral department cashier in Spanish. The security guard has been there at least a year. They both have sour personalities and try as you may to be pleasant from your side, will not let you feel welcome. Is this cultural? Because of the two bad eggs, my husband and I have decided to take our business elsewhere. We have patronized this location since 2010. Rest of the personnel are wonderful (cashiers, meat department, Starbucks and Deli crew, pharmacy and a most of the produce). Too bad, this was at one time a more welcoming Ralph's location and ALL personnel accepting of diversity!!!
