Posted by Maklk
Straight trash gonna switch services lying schemer
Simple Mobile customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Simple Mobile.
21
Aug
28
Oct
31
Mar
25
May
10
Apr
04
Mar
13
Feb
07
Dec
Posted by Anonymous
My name is Malekah Bowe i just renewed my service for the first time on Sunday December 6, 2015. My telephone number is . I did not realize until this morning that i cannot make calls nor can i receive calls on my phone. I cannot contact you either. can someone please look into this problem for me asap please.
Thank you, i await to hear from you.
M.B.
08
Sep
06
Jan
Posted by Anonymous
Dear simple mobile dealer i think it is about time i change plan from your company my ReUp dates have been changing every mouth i started out on the 16th of the month now it must pay on the 11th why is this i deserve an answer from you, ii am getting a full service my data is also down i really like this company as you already know there is a lot more to choose from thanks from a dissatisfied customer
27
Aug
02
Aug
Posted by Shun
I've had simple mobile for about almost two years, I've never had to call them regarding my service, my bill was always paid. About two weeks ago I started experiencing some network issue, whenever I travel within the town just running some errands which is the usual, my phone would say,"searching for service" I began to think it was my phone, so I took it to apple to get checked out, and so happen it wasn't my phone, it was most definitely the service provider (Simple Mobile). I called simple mobile explaining my situation, and simply ask for a sim replacement, maybe that would've resolved the problem, they told me no. I'm appalled by their customer service, they're rude, and I would believe that they need some better training. I pay about $60 + tax a month for my service, and you mean to tell me you would rather loose $780 a year, over a $8.00 SIM card? Let's look at the big picture here. I don't even think they value their customers. I wouldn't recommend anyone to simple mobile, horrible service, and awful customer service reps.
14
Jun
Posted by djmendy
I reup on the 14th of the month. I switched to another cell phone company on the 29th. So I didn't use simple mobile from may 29 to Jun 13. 2 weeks due a refund of 20.00. I called customer service and was informed of a no refund policy. They keep the money without processing the credit on the day of deactivation. I always paid my account for the next 30 days. I don't know why they have this policy of convience. To keep customer refunds. I am going to contact consumer affairs and explain my case
20
Apr
23
Feb
Posted by JAB
The Absolute Worst!!!!!! Please Dont Waste Your Time 43 Mins On The Fone For A Refund On A Double Transaction That At First They Couldnt Find, The Auto Message Is Wayy To Long For No Reason Takes Forever To Get To A Rep. This Service If Its Justice Calling It That!
Telling Me Her Supervisor Isnt Available Seriously?
28
Oct
Posted by Yumonda
Simple Mobile took too much money off my credit card they replaced some of it the same day but kept one. Why i can't understand that i still have not received my money back, but my bill was due on yesterday. you all wanted your money i didn't have it so you cut my phone. I can't understand that, i want my money but i have to continue to wait but you want your money you did not get it you cut my service off. I don't think that right. I been told so many different stories i don't know what to believe i was told since you have been going through so much we are gonna give you a to extra days to pay your bill, but that was a lie. I told the to take that money and put it on my account to restore my service, they tell me they cant what kind of crap is this.
14
Oct
Posted by Anonymous
my phone has been off for five days now.i called the customer service .after notifiying them they promise to restore it by 24hours time.till now nothing has been done about it.
name; charles coffie
PHONE TYPE;HTC
problem;my phone has ceased working for about five days now,when i call my number it goes to somebody. icalled several times and some body recieves my call.
11
Oct
04
Oct
Posted by Eric
After several calls, I did get a person on phone & she did assure robot calls to me from Simple would stop today.
I got her be choosing refill plan, then change plan.
Simple Mobile hates customers; why else would they spend millions on ads, then disrespect me by having a machine call me?
03
Oct
Posted by Anonymous
I DONT know, people always like to complain and make bad reviews like getting paid for it. I have been using simple for ayear with.,martphone and never a complain, actually, they have a great service for the price, and good coverage, i asume that most of this people dont even know how to use their phones so somebody has to pay !
Simple mobile is great, $40. And you have data at 4G , text and calls all unlimited, ok its 500mb at 4G but men, nobody beats that , stop complaining and get to work !
29
Aug
Posted by Houston User
I had my number ported at the store, and when i got home 15 minute later the phone was activated. I called customer service to get help with incoming MMS and that got resolved pretty quick. The person on the phone was not the brightest but did get the issue resolved for me. I know a lot of people are flaming the company but my experience up to now has been good. You can't really expect top of the line service for $40 a month. We live in Houston, tx and the service coverage is pretty decent. Hope this helps
24
Jun
Posted by Dr. Dorthy Knighton
My complaint is of disrespect of receiving two reminders of mobile bill is due and being addressed as DUDE and YO. First of all I am a Pastor, Educator and etc., not a male, or man, so dude and yo is not professional what so ever when addressing me. Please remind your staff to take caution when communicating with customers, one never know who or whom the customer is or represent.
06
Jun
Posted by Anonymous
A text message repeatedly comes to me from 24314 calling me DUDE! or starts with OMG, or Yo - reminding me to reup my minutes. This is too familiar and unprofessional.
Professionalism obviously, is not your strong suite.
I have requested - by replying to the text sender, to stop the familiarity, but it will not stop.
06
Jun
Posted by Anonymous
Worst Company Ever For Over A Month Now Their Message Say They Are Fixing Something In Couple Hours. Plus I Have 3 Lines With Them That Got Cancelled For Non Payment When I Have Auto Debit. They Have My Money For All 3 Lines Twice Coz I Had To Pay Again To Use The Phones And They Lied To Me Telling Me They Will Refund The Money Still Nothing. And Don't Ask Me Why The Prices Are So Different On One Line They Charge Me $43.87 Another 42.13 And The Last One 40.00 Wtf?
05
Jun
Posted by Anonymous
First they took eight days to port in my no.and then it works like morning to 9 o clock at night and then it says NO SERVICES and these people have no customer service after that and so you r without a phone at night and if any emergency occur only God can help.
Next day morning you have to explain 10 people that what is the problem and be prepared that you can hear that the customer executive can tell you that it is not her job to fix ur phone.
and you have follow that every day.
so if you have extra time to waste buy
SIMPLE MOBILE.
