Read the reviews below to see the experience other people have had when dealing with customer service from Snap Fitness.
Cody Sestito, club manager, of the SNAP Fitness on 9 Durant Ave. Bethel , CT 06801 did not allow or offer any resources for my father to activate his Silver Sneakers membership. I explained multiple times during the course of Mr. Sestito's and I interface this am at approximately 9:45am on 4/24/2019 that I am my father's power of attorney, healthcare proxy, and caregiver, as he is currently recovering from a stroke. My father, a 76yr old elderly man, needs assistance. I had all the documentation, the silver sneakers member ID, anthem blue cross insurance, medicare ID #, as well as all of his proxy documentation in hand and explained to Mr. Sestito, that I wanted to activate my father's membership. Mr. Sestito replied, "I don't care. How do I know you're not doing this just to use the membership." He offered no other recourse for me at this point upon my inquiry for further assistance; not a regional manager, not a customer service number, not even an email address. I am very disappointed in the level of customer service SNAP FITNESS shows towards it's prospective members, let alone the elderly in the Silver Sneakers program.
Any assitance would be greatly appreciated
The club in Rochester is a total screw up. This week it has been only 50 degrees in there. No disinfection, no towel, floor is a total mess, tvs have not worked in a month. End of the week I am leaving. I have enjoyed this for eight years, slowly everyone is leaving. The phone has been disconnected, Don't answer emails.
I have tried several times by email and the telephone to get receipts for my paid membership since my gym closed and I haven't received any response from either. Now the phone just keeps ringing with no one answering it or just the same standard message. This is so frustrating.
I was at the corey snap this weekend a very cleen place with very very good equipment. I usually go to the snap on 286 in plum. their equipment is rusty, paint chipping off,pins worn out,too much play in seats,makeing it hard to get nice workouts. could use a lot of repairs.owner should take a drive to cory and see that one
Snap Fitness in Hopkins, MN is TERRIBLE!! The worst customer service I have ever encountered!
First thing I work out on my lunch break 3-4 times a week. I tried working with owner (Jennifer) she stated I wasn't going enough to get my insurance credit... Not the case and I seen the same people at gym everyday that got their insurance credit. Doors are usually broken and don't scan your card correctly. Told her this issue, was never fixed and I never received credit for over a year or more. I dropped it because she was impossible to get a hold of her. Then gym was never cleaned, trash overflowing, no wipes or towels ever, no TP in restrooms, giant booger wall in changing room, urine and feces all over in bathrooms. Then there was a glitch in payments and I was locked out of gym for two weeks. Many phone calls and zero response. So I contacted corporate to get in gym I was paying for. The owner (Jennifer) emailed me stating My membership was cancelled effective immediately and I was to never come back to the Hopkins Snap. All because I mentioned something about the extreme dirtiness of the gym. I WOULD NOT recommend this gym to anyone!!! Save your money and go anywhere else! Great way to run a business...
I joined snap fitness in Sandwich Massachusetts a year ago I'm working out of town and I found this gym,and the owner of this club was awesome his gym was nice and clean all the people that work there and lift there were very friendly, he was a very accommodating to me because I go home on weekends and didn't know if I drop it get shut down anytime and he told me no problem . i'm a member of another gym back home in this one blows it away so the owner down here represent your name awesome.I would recommend snap fitness to everyone
Why does no one ever return your phone calls from this company. Turned in my letter to cancel membership 2 months ago (the 30 day notice) and 2 months later still taking payment and not returning calls. Both local and corporate. Great business practices. I wouldn't recommend this gym to ANYONE! â‚©
GARBAGE!!!horrible franchise support , snap is fast growing and going to be run into the ground no questions . Some clubs aren't open and doors don't work ! Can't speak with anyone to ask for help , gyms are run down , corporate doesn't give a damn about bad clubs that snap look horrible , people paying for services that they aren't receiving is called fraud ! Don't waste your money on this garbage !!!
Absolutely terrible customer service!!! The location in ottawa closed without notice, and theyve billed me for 2 months now that the gym isnt even open.. trying to contact someone is impossible to deal with this.. also they sold my friend a full year membership 1 week before they closed.. did i mention theres a note on the front door of snap said they owed tens of thousands of dollars in unpaid rent. This company is a damn joke and i wouldnt recommend it to anyone!!!!
I tried to call corporate a few minutes ago hoping that corporate customer service would be better than Snapfit at Paddock Lake WI, alas, your office appears to be as empty as the local one. Snapfit had a problem processing my credit card because I forgot to inform them when The date on my card was updated. I was sent an email, but I only look at my email every seven to ten days. I did call and miraculously someone answered the Paddock Lake phone and I thought the problem was fixed. I discovered yesterday that my key card has been deactivated. Customer service seems to be a foreign concept at all levels of your corporation. If this problem is not corrected I will be terminating my membership and personal trainer sessions!
I paid 139.63 for a membership that will not let me in the door. My card did not work for the first 2 weeks. then i finally got it working. Now 3 months later, I can't get in the door AGAIN. If I had not paid so much for the membership I would go to another place. I'm very disappointed in the management from day one.
NOT A HAPPY CAMPER AT ALL.I am turning this in to the NM Better Business Bureau.
I also an unhappy SNAP member. I have been a member at the Mattoon Illinois location for well over a year now and possibly 2 years, the gym is way to small for much of anything, the equipment is broke, it is a very judgmental place to work out! I also tried to quit my membership due to me transferring within my job and going to a location where there is no snap fitness, I typed a nice letter with explanation and asked it not pull as of March 1, 2016 I was called at 730 pm last night and told that it will infact pull due to them needing a 30 day notice, the date on my notice is 02/06/2016!!! No that is not 30 days but when I had called to ask what I needed to do to term the membership she simply stated a handwritten notice. So now it will pull as of March 1 and I will pay a membership for a gym I can not use. She did nicely say I am free to use the gym all month of march-Well the problem is I WILL NOT be in the area to use the gym I am paying for. She would not budge and stated it will pull March 1. SNAP you have terrible customer service and you need to put some of your money towards the equipment!
I would like to complain about the disgusting Snap Fitness located on Bank Drive in Mchenry, IL. The place is absolutely kept filthy with over flowing garbage & dirty toilets in bathrooms. Also facility is dirty & smells like B.O. Nobody cleans or wipes anything down. This facility Owner should be fined or be told to adhere to Corporate policies.
I am a member of Snap Fitness on Andrews Rd. In Mentor-on--the-Lake, Ohio, and would like to commend the young man named JOE, who manages the facility when I am there during the early afternoon hours. JOE always greets my sister and me with a warm welcome when we arrive and answers any questions we have in a friendly manner. He also takes wonderful care of the facility, which is ALWAYS clean. I often see him using the vacuum sweeper, making sure the restrooms are clean, and keeping the disinfectant bottles filled with solution.
JOE is an asset to your business.
