Read the reviews below to see the experience other people have had when dealing with customer service from Burlington Coat Factory.
I went to the store in webster Tx today. I had 2 items. Stood in line for about 25 min and then the cashier took 2 ladies with huge boxes full of clothes and rung them up before me. I asked to speak with the manager and when I did she refused to ring me up for the 2 items I wanted. I was instructed to just go wait in another line. I put my items down and left. I can't understand this sort of customer service and was really upset that I couldn't even buy the items I wanted.
I shop at the Garner NC Burlington often. Recently I had a bad, awkward experience. There was a tall woman working behind the registers but not ringing people up although there was a long line. My cashier was very friendly and polite and the transaction was going well. I'm not sure if the other woman was a manager but she spoke so rudely and disrespectful to the cashier that I thought the young girl was going to cry. I was unsure what to do and apologized to the cashier. It was very uncomfortable. I was shocked that management would allow this type of behavior and assumed it would be handled appropriately. Next time I shopped there, she was still there with the same rude and condescending attitude. As much as I enjoy shopping at Burlington I am tempted to take my business elsewhere to avoid another awkward situation. Is this the culture of how Burlington treats their employees?
The worst customer service ever. Because of the very rude and extremely unprofessional store manger Robert Ferguson, I will never spend my hard earned cash at the Savannah Mall location. The store and the employees will fail with this type of leadership. Shame on you Robert Ferguson....smh
Good afternoon! I was in the Waite park store 10/25/17
Looking for a wool coat. I found limited supply but one I liked just needed to find out if a larger size was available... I made eye contact with an employee, I asked her if she could help me.. she was coming back from her break but helped me anyway... We small talked a bit while she walked me to the front desk and asked the associate to look up the coat to see if maybe another store had it. Unfortunately the cost didn't come up in the system and the manager suggested that it was the only one and there weren't more available. The original girl came back and tried to help but there wasn't anything left to do. I wanted to point out the appreciated attention I got from her... I didn't get her name but she is a really pretty African American woman, short like me 5'3" and had long wavy hair... I would love for her to be recognized for what she did so she knows it was appreciated!
I have been in the new store in Gainesville Ga twice since they opened. The first time I was about blasted out of the store with disgusting and loud music. I gave it a try again the other day and ......no change!!! I complained at the desk when i left ,and of course I was told they couldn't do anything because it was "corporate".. I had a lot of things on my shopping list but left because of the music. I will NOT be back as I have several other stores in the area to shop at. Turn the music down or better yet. OFF!!!!!!!!!!!!!!!!!!
I shopped at the Burlington's in Fairview heights IL and when I say attitude that's all I seen throughout the store everyone seems so upset and unhappy to work there and the cashiers where unprofessional they gossip about other co workers and the way they talk to each other is horrible I remember one cashier by the name Pamela that literally argued with another co worker in front of me and several other customers which made me feel uncomfortable for that worker
I have a complaint about one of the customer service at store in Arlington Heights, Illinois
their address location: Plaza 30 west rand rd. , Arlington heights,il 60004
This staff shouted/yelled at my son who touches the gift wrapping located in front of the cashier , while waiting for me to pay my purchase. This staff named Ray is super rude and no respect to all shoppers, He asked one of the guy who was paying if that's his son which is i look behind and find out he was talking about my son who just touching those gift wrap not even ruining or taking them out of the bin. The man answered : No, thats not my son and i said oh, thats my son, and he said Ray (staff) tell your son not to touch those stuff. And I said to my son come over here no touching. And my son is 4 years old just want to touch the wrapping gift paper and this staff Ray yelled and shouted my son , Hey, do not touch, get out and go to your mother, the whole store can hear his voice because he was so angry and very loud that my husband was waiting at the door heard someone yelling get out and go to your mother, everyone is looking at him and I was yelling at him (Ray) telling him, do not talk to my son like that,. Nobody has the right especially in customer service yelling the son of the customer in a very mean way and my son is such a sweet boy, who got scared with his yelling.
Please call me to explain the situation more and investigate this unpleasant and very disturbing attitude of one of your employee. The supervisor of the store give me the managers number and his name and it seems everyone is scared of this employee and he has an anger management issue for yelling loud to a child who is 4 years old. I returned my purchase right there and then and promise not to go back until that staff Ray is still there.
Hello, I generally don't fill out surveys because I find them to be too time consuming, although I did have to file a complaint last week about a different employee, but this isn't about that employee, and this isn't a complaint. I'm writing to ask you to recognize one of your employees as a good worker. On June 11th, 2016 I shopped at your store in Stamford Connecticut, store# 00445, where I received excellent, courteous service from a man named Shalabh. I kept the receipt all this time, so that I could remember to tell you about him. He was just a super nice guy. I hope you are able to keep him hired on. I shop at Burlington twice a month, I didn't see him last week, so I hope he's still there? The reason I'm taking time to write this is that I've lived all over the country and I'm aware that people in this part of the country are short on manners, which is what makes Shalabh stand out all the more! I would just like him to be recognized. Thank you, Kimberly Bush
Hello, I shopped in your store on 7-3-16. And when I went to the register to pay, the cashier was looking at her smart phone. But what upset me is that I stood in front of her for a little while and she didn't seem to want to put her phone down to help me. I know she saw me, yet she just stood there and ignored me. I got mad and spoke up and said "You need to put that down, now." She could have cared less! Her response was, "I have kids to check up on." I wasn't sure if she was being truthful, or trying to get away with being rude and not doing her job? Either way, they get breaks, can't she mess on her phone or check up on her kids then? Truthfully, I wondered if she really had kids? She looked like the type that would feed you a line of bull. I still have the receipt with her name on it. The cashier's name is Witney. The store number is 00445 in Stamford Connecticut. The transaction numbe Please let me know what you intend to do about this? Thanks. Ms. Bush
The store in Cuyahoga falls is terrible. The cashiers are nasty. I had a cashier by the name demetrice and I can tell you I won't be shopping there ever again! Very rude about me wanting a price adjustment for a 5 pack of onesies when there were only 3! Not only that but when I got to the register she did not greet me. I don't know what's going on with this store but the cashiers used to be so welcoming. What happened?
I frequent your store in Flemington, NJ.
Every time I need to use the handicapped dressing room it is blocked. I must move things staff have purposely used to block off half the dressing rooms, and unfortunately the half being blocked off contains the handicapped area.
In addition, the door closing the handicapped area has a a broken lock for well over a year.
Over the last two years, I have spoken with at least four managers regarding this, either at the store or in person.
Each assured me that the problem would immediately be resolved, yet every visit thereafter resulted in me having to remove the rolling racks of blockades time and time again. This past Wednesday, I was blocked access again.
As a disabled person, under law, I should have access to the dressing room for disabled customers dressing room.
Most managers told me that one staff member wished to only have one side of the dressing room open, and they would address the situation with her.
However when I was leaving the handicapped dressing room a few days ago, I asked an assistant, Nicole, why that area was blocked, she told me it was because an older staff member who runs that area only wants half of the dressing rooms open, unfortunately the handicapped one is not located in the open section.
To add insult to injury, about eighteen months ago, after I cleared a path into the handicapped room, secured the broken unlocking door with tissues, and was trying on clothes; a sales assistant banged on the door to tell me that I had to vacate.
I asked why and was told a mother and daughter wanted to use it.
I was shocked and uncomfortable. In a breaking voice, I got out that I was handicapped and need to finish, and I would be done in about five minutes.
I was told to hurry up!
Later that day, I called the store manager, someone who was substituting for the regular one who had recently had a child.
I am frustrated.
On A Daily Basis The Store Just Doesn't Appreciate Their Workers. They Cheat You On Your Hours And Your Money. Is The Worst Managed Bcf There Is.management Never Takes Time To Even Talk To Any Of The Employees They Don't Care About Nothing But Making Threir Own Selves Look Good. Receiving Sup.sucks Store Manager Sucks. Hopefully One Day The Correct Executive Will Come Through Recognize The True Individuals That Are Keeping The Store In Tact... Shannon St. Manager Worthless Beatriz Asst. Manager Childish And Immature Social Skills None. Jamie Manager Yells To Much For No Apparent Reason And Doesn't Know Anything At All. Debbie The One That Left Seems To Have Been The Only One In Her Right Frame Of Mind. Unorganized ~ Unethical ~ Non Communicative ~ Selfish ~ Style Of Store Management.
Ordered a baby crib last week and they still haven't processed our order. My wife is due anytime and we will not have a crib for our new born to sleep in. We have contacted customer service 4 times now and they keep on giving us the run around. They charged us the full amount yet they don't know why they can't process order yet...
Over the weekend I went to Burlington Coat Factory in Coral Springs Fl. The experience on my first shopping expeeience there at that location was great, as far as with customer service. Well the two gifts that I bought from there, the basketball thing that you hang on door. And a pair of Rialto lady shoes. Well, I return the items but without a receipt. I had a extremely hard time for a simply exchanged. I felt racial profiled. I had to see three people before finally getting a gift card exchange. The moment when one of the employees saw me texting and asking kindly what is their names. Then suddenly I begin to instantly get results. It's sad how they judge people, not all but a few. I just want you to know this. I went to the Burlington in Coral Springs Florida.
Wow! Called for assistance and was waiting to talk to a live customer service person and got hung up on! Confirms my belief that companies that relie on automation are fools! I long for the days when you dial your phone and when it is answewed you get a human voice saying HELLO!!!
I just want to submit a comment. Every year at Burlington which happens to be my favorite store becomes very hectic and at times rude by customer service. I absolutely dread it, but this year you have Woman that works there by the name Suzie. She has made my whole experience this year a great one. She is always kind and patient and takes time to think of the customers in line. Every time I get to the register she is quick and so friendly she answers all my questions and bags my merchandise with Care. She always tells me she looks forward to seeing me again soon. Since I've known of her working there I have been back at the store about a good five times this month. I refuse to go on anyone else's line no matter how long the wait is. I thank you Burlington management for employing such a great loving person.
I think the Burlington store on Blanding Blvd, Jacksonville, Fl needs to be remodeled or organized differently. I like shopping at Burlington, but this store seems so unorganized and untidy. I have been shopping at this store for over 12 years, and the organization/decor in the store has not always been this bad. It seems like there has been a slow deterioration in this store over the past 2-3 years. This store is approximately 10 minutes(by car) away from my home. Sometimes I will go to another Burlington store that is 20 minutes away because it is so much nicer. Someone needs to make a change!!!!!
This was my first experience visiting your Rogers, Arkansas store. My God, this store looked terrible. There was clothing thrown on the floor, under display racks, trash on the floor, product codes ripped off product. Your shrinkage must be atrocious. You have alot of product walking right out the front door. The store had NOT been zoned, and was NOT being zoned. I walked around the entire store for quite a while. Not one time did I encounter a member of Management. I found an associate with a radio and head set on, I asked her to speak to the Store Manager. Did I get the Store Manager?, no I got some Assistant, who's name was Corey. I told him my issue with store, the appearance of the store, and the long lines at the check out register's. I asked him if they, the Store Management team practiced servant leadership, and his response was, Yes they do. I have a CSM Supervisor up front and if she needs help she will radio me. It was quite apparent to me this man didnt have a clue of what I was talking about nor did he care. He simply called somebody on the radio and walked off. At no point did he ever walk up front to check things out for himself. Nor did he pay any attention to the condition of his store. I must say, this being my first experience of ever stepping foot inside this store left a lasting impression, I will never be back. These clowns you all have as Managers spend more time sitting in their asses in the office rather than rolling their shirt sleeves up and getting busy. They are the type order people around, their associates, rather than getting off their lazy asses and leading by example which is the paramount to servant leadership.
I took my fiance shopping in the Modesto Ca BCF yesterday. What a mistake! Filthy, unkept store, seemed like a garbage dump in a third world country. Restrooms were disgusting and smelled of urine even before entering. Store staff were grumpy and frowning. You obviously don't care about safety or quality.
my last two visit in the downtown Brooklyn location is probably the most Terrible customer service i have ever experience. Nasty and rude cashier kristina, and this guy who call himself a socall manager Damian has no knowledge on how to manage should be fire.she definitely shouldn't have any contact with customers. We spend over 2000 in that store and the experience we got was definitely an unacceptable and unhuman. We will never shop there in the future.
I like shopping at Burlington Coat Factory. I like the variety and types of items in the store, and the great price deals. I live in Henderson, Nevada so the store on Stephanie Street is where I like to go. Recently I bought a pair of sneakers, and waited a while to actually wear them, although I had tried them on in the store (it's still been sandal weather here). I had only walked 2 blocks in them, when I realized that they were hurting my foot, so although I didn't have the receipt or tag, I had given my phone number at the store. It turns out that I didn't get them at Burlington (I was across town and had stopped at another store on the way back, but I forgot!). When I went in to Burlington, 2 women helped me out by looking up my past purchases, and by trying to find the item number of the shoes, since there were no more on the shelf. Finally I remembered that I had purchased the shoes somewhere else. I felt foolish for taking up their time, but Shea and Raiveen (I asked for their names) were so kind and friendly and helpful, that I actually felt good when I left the store, despite what had happened. Then I remembered another reason that I like shopping at Burlington Coat Factory - the honest-to-goodness helpfulness and friendliness of the staff. (I think this is the wrong place to post this, but I didn't purchase anything my last visit to get a receipt to take the survey.)
At approx. 6:15 P.M. I entered the checkout line at your Orlando store. At approx.6:30 I was instructed to cashier 9.
Cashier 9 was having a problem and was.t clear of a CUSTOMET. Cashier 8 cleared.I asked cashier 8 if I could pay at which time I wad told no. The apparent manager was aware of the situation and seemed confused while I was passed up on paying. Cashier 9 lied a.d insinuated I cut the line. I left without a purchase. Is this customer service...or racial discrimination?
Just dealt with an amazing employee at the Burlington coat store located in Braintree Ma.. She went out of her way to locate a blouse that I wanted. She called six different stores to locate this item! She was amazing!! I hope she gets the recognition she deserves!! Her name is Kristina Thank you! I will be returning to this store again because of her!!!
Today, I when your 00290 got my layaway out realize clothing I already had and took them back to the store. The bottom of my receipt clearly stated refund if you have a receipt within 30 days. Return to store clerk and manager stated only gift card in lieu of money I paid earlier today. Later she referred me to some faded print on back of receipt. I feel your policy deceitful to the public and I don't like doing business with deceitful companys. If you clearly print refund in 30 days on front then have hidden policies to your benefit this is deception to the public. This statement should be clearly stated. I will never make purchases at such place and will advise others to be aware of deception.
Today, I when your 00290 got my layaway out realize clothing I already had and took them back to the store. The bottom of my receipt clearly stated refund if you have a receipt within 30 days. Return to store clerk and manager stated only gift card in lieu of money I paid earlier today. Later she referred me to some faded print on back of receipt. I feel your policy deceitful to the public and I don't like doing business with deceitful companys. If you clearly print refund in 30 days on front then have hidden policies to your benefit this is deception to the public. This statement should be clearly stated. I will never make purchases at such place and will advise others to be aware of deception.
