Posted by Genie
No paper received this morning
Within the last month,
No paper
Paper, no magazine
Houston Chronicle received in place of NYT
New York Times customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from New York Times.
27
Aug
25
Jan
08
Sep
Posted by clio
At least for the past year and a half my delivery of the Sunday paper has been inefficient and inconsistent. I call and complain, talk to ever pleasant reps who promise re-delivery which NEVER happens. Except this week when, amazingly,I did get a delivery. I had asked for the Saturday delivery which includes the NYT magazine and arts & leisure section. Instead I got two copies of the paper--one labeled for me and the other to another person. Both had only the Sat. news section, the Sat. arts/leisure, and a special men's magazine. You've, for sure, earned another angry customer. In my experience your delivery service is getting worse-not better, I'm getting long-winded, but I depend on the Times and I'm not sure how to get it delivered to me.
26
Aug
Posted by Joe Fox from West Hartford
After NOT receiving today's paper, I emailed customer support and a return email indicated I wold receive the issue between 10 and 2. NO show. I know the original stop was made because I received my WSJ (which earns 5 stars for superior customer support and communications). After 2 PM I called NYTimes customer support. The only authorized response was a credit for today;s paper or redelivery tomorrow. I have no way to contact the local delivery system. Great paper but it's not quite the same when you can't access local delivery. I have had a string of delivery issues.
Also, it would be great to receive an emailed confirmation re: suspensions (like the WSJ). NYTimes: I know you can do better. Thanks. Help and RSVP
20
Aug
17
Aug
Posted by Anonymous
This comment concerns home delivery. We have not gotten our paper for the entire week, and although we have telephoned daily to explain the problem, there has been no movement. The person I spoke to yesterday said they were "building a case" but the person I spoke to today didn't seem to know about it. Please help!
05
Aug
Posted by Anonymous
I have been complaining for years about my home delivery to no avail. The daily paper is never delivered on time, and ANYTIME I have had a vacation hold, the papers pile up on my driveway. Customer service only emails the delivery service, but the delivery service doesn't read emails. my paper has been suspended since the middle of June, and has appeared on my driveway ever since. every call to customer service is a 20 minute wait listening to offensive music. How does one suspend delivery service? I am a customer for well over 40 years, pay my bill on time, and have to deal with ineffectual representatives and a home delivery service is awful. this is shameful
29
Jul
Posted by Anonymous
Your paper is great! - Home delivery is mostly great. But to report a missed paper is impossible - called three times, "Sorry for your problem, what is it?" -- please repeat your problem, please repeat your problem, please repeat your problem, -- I will transfer you to a representative. Hello, this is an unauthorized line >> and it hung up.
I also tried the online reporting - it seems that "TODAY's" missing paper should not be reported until AFTER 6:00 pm. So much for the morning delivery!
27
Jul
Posted by Kwikoff
Why do you make it so damn hard to cancel a subscription? I have spent almost 30 minutes trying to do so. Your digital newspaper is too difficult to use. Your newspaper has changed since I first subscribed and I do not find it interesting. You don't need my phone number or anything else.
08
Jul
Posted by Anonymous
You have a serious customer service phone problem. Paper not delivered today....phone system does not work to report. Automatic service could "not understand" commands; wait for agent never materialized; successive call dropped. What happened to the old system of reporting a problem?
01
Jul
29
Jun
Posted by Phyllis
My husband and I didn't get the Saturday or Sunday paper. Put on hold to talk to human being, live agent for more than a half hour before I gave up. Pressed wrong button and now I'm not going to get the weekend paper at all. I'm furious. How dare you. You're in the business of communication, why not do so on your robotic message indicating there is a problem.
19
May
Posted by Anonymous
Hello...
I am a subscriber. I did not get the Sunday Times and at 8:15 a.m. received an e-mail that I would get it on Monday due to production problems.
No one wants the Sunday paper on Monday...or any paper the next day. Obviously I could buy that paper on time a bit from my house.
Please credit my account for the Sunday Paper.
Your online problem site would not allow me to report this.
Thank you.
14
May
27
Jan
10
Jan
17
Nov
Posted by Anonymous
A month ago I RE-sibscribed; since then, the electronic version has NOT appeared one my computer screen each morning as it had for ten years; one rep told me neither she nor her manager could find my account; another told me I was found, everything corrected, and I would begin receiving the e-edition. My former email address was [email protected], but inn January, 11 months ago, NYTimes was notified of there new email - Lavonnebouchez @gmailcom - and I received the morning e-edition. You posted a charge, a promotional EIGHT DOLLARS to my charge card instantly, but it is all,ost a month ago and NOT A SINGLE THING HAS HAPPENED IN TERMS OF DELIVERY OF THE E-EDITION EACH MORNING. LaVonne Bouchez
25
Sep
Posted by [email protected]
I am a digital subscriber. Today, I was locked out of any more articles. I entered my email and password--"not recognized."
So, where IS my account?! And, the choice of waiting "ten minutes on the line," or a second day call back is frustrating in both instances. Never was able to speak to a person.
12
Sep
24
Jun
Posted by Anonymous
if you cannot fulfill delivery it is fraudulent to offer the service. For the last 6-8 wks it always is an adventure whether i get my paper. If the District Mgr cannot find reliable workers he should del it himself--as mine did when i was boy.
The "last mile" simply has to be done; if you cannot then pack your bags and get another job.
09
Jun
Posted by Anonymous
What is happening your circulation fulfillment on Manhattan West Side? Two Sundays in a row, after 8:30 PM and no newspapers on any newsstand in the 70s. You are hurting the poor newsstand guys and infuriating customers who want the early edition Sat. eve, so what the hell is the point of that? In addition, the early subscription copies are being left in the lobby rather than being brought to the door, raising same question again.
Thanks for your attention.
17
May
Posted by Loline
I'm very frustrated with the NY Times digital service. I have not been receiving my early morning edition for about three weeks. The first time I called, I was told that there was a problem and my account was marked "no issue" and they were "working on it." The next time I called, they were still working on it, but I was to cancel all NY Times newsletters as part of the "fix." This morning, the representative didn't know why I had been instructed to cancel any newsletters, and urged me to re-sign up for those. As for why I wasn't receiving the early morning edition, she was almost evasive. I inquired about when it was going to be "fixed" and she couldn't say. I've tried to find out if it is just my account designated "no issue" or are there others, even many others? I tried to find out what I was paying for at this point and even that answer seemed cryptic to me.
20
Mar
Posted by Jeff
I thought I had a problem because I miss at least one delivery every month. But reading all these comments makes me realize that delivering the paper is a problem everywhere. It's not rocket science, but the constant change in delivery personel makes throwing a paper near a door a major problem. Customer Service is always pleasant, polite, and sympathetic. But they also are ineffectual. And no one will ever tell me the name and phone number of who is responsible for delivering my paper. Not a way to run a successful business. Sad to read about so many threats to cancel. There must be a better way, but there just doesn't seem to be any accountability. I pay my bill every month, and I wish you could deliver my paper on the day it is printed.
25
Feb
Posted by Anonymous
I have a subscription for delivery of the NYT to my door. I recently notified the Times that my address for delivery would change for a month to my vacation home address. FOR THREE DAYS my Times has not been delivered at that address. The address change was tendered well in time for an orderly address change.
Each day I have not received the Times I have called the 800 number and been assured and reassured and reassured that the missing newspaper would be delivered by 10 AM. NONSENSE. I HAVE RECEIVED NO NEWSPAPER ANY OF THOSE DAYS. My vacation address is on a street where nearly everybody has a newspaper delivered. The people who are working for you by delivering the paper locally are incompetent and making liars of you. They should be cashiered and you should hire new deliverers. I have been having troubles such as the above for years whilst on vacation at the same address, and the people who handle my complaints are giving assurances they cannot perform and thus they have become liars, too. Your circulation manager needs to look into the company he has hired to do this work and FIRE them. The location of this incompetence is: Venice Florida. The address to which my newspaper is not delivered is My account . My name is Paul Evelti. I am VERY UNHAPPY WITH the way you are dealing wth me.
