Party City customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Party City.

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Viewing Party City customer service reviews 1 - 25 out of 129
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15
Jan

Posted by Rosie d


on 1/15/20 at 7:44PM

I would like to commend a party city employee at your Clifton NJ the store -
Sheena Simms. I came into the store not knowing what to purchase as far as balloons for my granddaughters birthday. Sheena saw the look on my face and put together a beautiful colorful balloon bouquet, which we received many compliments on at her party. She went above and beyond to assist me, and also helped me find other items in the store as well. Sheena was helping other customers as well with a professional attitude and smile. This employee needs to be recognized for a job well done.

16
May

Posted by PJ


on 5/16/18 at 9:18PM

I would like to take a moment to let you know about my experience at the Sugarland location. About a month ago I went in to speak to someone about needing several balloons for my daughter's upcoming college graduation. I spoke to Tamia who was so nice and caring, I wanted 14 bouquets and 20 Mylar letter and number balloons made, I showed her a picture of a simple bouquet, she told me, I think we can, but let me check with a Manager, he came by and said they would do the best they could, I was really excited and paid over $200, and was told when I brought all the Mylar balloons to pay the rest. When I went back, a different cashier proceeded to help me, immediately Michelle who I had no idea was the store manager, took over and VERY RUDELY!!!! told me that she was not responsible for any of the Mylar balloons being damaged because I didn't buy it from them. I was so shocked at her attitude and told her if Party City would have carried the product I wouldn't have to look all over for red letters. She also told me in a rude manner the company doesn't want to do any special things any more!!! I was really taken aback at her behavior!!' As s manager she could've explained it in a polite manner. She also yelled at the cashier who was assisting someone else in front of everyone!! When I went back a third time, I apologized to the cashier for her behavior and was told she does this all the time!!! How can you allow someone to run your store that's so RUDE to customers and employees????? When my daughter went to pick up the balloons, we get to the venue and half the Mylar balloons were tied UPSIDE DOWN!!!!!! I spent half my time re tying them!!!! I spent over $300 on balloons there for a special occasion and I will NEVER go to party city or recommend it to anyone again!!!! What a HORRIBLE experience Michelle made it for us!!! David and Tamia were so helpful but you have to do something about Michelle or I will report her to EEOC

30
Apr

Posted by Katey /Mary


on 4/30/18 at 9:20AM

I just want to say thank you and job well done. Went to pick up my order I had placed on line but there seemed to be a problem with finding it but your staff was great polite yet concerned never questioned if I was wrong but I am sure the thought was there, I just wish I took there names,the store was very busy but all smiling nice to see. Anyway your attendant went and filled the order piece by piece I appreciate all that was done store 1071. TRN 356. REG 4 Ihope that is her # 4/29/2018. 02:52:02 PM THANKS AGAIN. I WILL BE BACK It's. Nice to shop where staff is pleasant regardsless of suitation.

28
Nov

Posted by Karen Brooks


on 11/28/17 at 9:47PM

I went there today 11/28/17 to purchase some party supplies for my son's birthday and tired to use my coupon that was giving to me on my last receipt. I just purchased party supplies about 2 weeks ago. So when I showed the cashier my receipt she scanned it but nothing come off. The coupon was for 30% off. It had a start and end date. I'm not sure what the start date was but I know it was not expired because the end date was 12/23/17. So I asked the cashier why it didn't give me the discount she said she doesn't know but sometimes it gives out coupons that don't work and then to make matters worse she then stated your stuff is so cheap maybe that's why it don't work. I was so pissed at her comment I just left all items and walked out because I didn't want to be rude plus I had my child with me. But she was so unprofessional. Whether I'm spending a dollar or more my discount should have been applied. I don't think I'll be shopping back there again.

25
Nov

Posted by Ligaya Luansing


on 11/25/17 at 6:45PM

I was trying to place an order

Gave shipping & billing information

And received error message

Please email me back at
Thank you

09
Nov

Posted by Anonymous


on 11/9/17 at 8:29AM

Human resoces dept I use to work for your company recently, would you please email me a paper stating i dont work there anymore. My name is brittany conklin it was the boca raton fl location please email me

31
Oct

Posted by Laceyb4 @ aol .com


on 10/31/17 at 5:51AM

I bought a jake the pirate costume from party city the hat is a disgrace is not made right or sized right does not fit Its horrible there are many complaints about that hat. It�¢ï¿½ï¿½s a toddler 3-4 and the hat is like infant size. So we have a costume with no hat Your clerk in the store didnt know what he was doing costumes were stuffed back in bags after being tried on by customers like rags he said he didnt have time to fix them I am very disgusted with this and yes its halloween so its wear it or have nothing and a very upset child !!! The store was in jensen beach store 350. Bought on 10/7 and put up cause he wanted to wear it Its a shame the hat was a disgrace. I paid 29.99 for it and I am not happy at all The hat was not made right At all very poorly made And I think I deserve my money back. And dont tell me a hat Because it has ruined the whole costume Ill be waiting your reply. Ty

30
Oct

Posted by Anonymous


on 10/30/17 at 8:33AM

I was visiting a store on yesterday in the Memphis area that was located off Poplar Ave. I made a purchased but clearly spoke to a manager of the store about their policy and it was explained to me and when I returned to the store to return merchandise he act as if he and I never spoke about anything. I think this is poor customer service as well as poor management skills.

26
Oct

Posted by Courtney


on 10/26/17 at 12:50PM

10/26/17
Tony was the rudest customer service agent I have ever dealt with. EVER !!!
And to make the matter worse he did not even know who to connect me with who could offer help.

I ordered several hundred dollars of items online, which were to be shipped to my address. Not only did Party City NOT ship a single item, they charged my credit card immediately, and now Tony's advice to me was for me to dispute the charge with my bank.......... I did not create this error, nor did my bank, so why should I be expected to handle this situation???

Save yourself time and aggravation, order from another source, like we did :-)

15
Sep

Posted by Anonymous


on 9/15/17 at 7:42AM

Called the 1-800 customer service # and there is no option to speak with a live person. I tried every option available but it is only prerecorded instructions.

Horrible!

05
Sep

Posted by Anonymous


on 9/5/17 at 7:31AM

Shipped me product that did not match the description and there is NO WAY to get a live human being on the phone. Store would not help. I will NOT buy anything online at Party City again.

12
Aug

Posted by Stacy


on 8/12/17 at 9:25AM

Hi I was in your store yesterday in Waterberry Connecticut I have the worst customer service experience I have ever had in any store the employee plus the manager I think her name is Veronica was very rude to me a pain customer just because I had a few question about my order I would appreciate if someone could get in touch with me as soon as possible I was charge for items they did not even put in my bags the cashier was slamming the stuff down on the corner simple because she had to do avoid

08
Apr

Posted by Anonymous


on 4/8/17 at 10:33AM

I was just in the store on Josey and Trinity Mills and i had purchased ballons in Lewisville but instead of someone letting me know that i had to go through a register as a walk in I stood in line for 2o minutes because it was only one person getting ballons blown up...two ladies blowing up ballons and NEVER said a word...

01
Apr

Posted by Anonymous


on 4/1/17 at 4:56PM

Worst customer service ever will not spend my money ever at St Clairsville Ohio store I waited in line at a register that had the light on for 20 minutes then the manager who checked me out was rude I can spend my money anywhere but not at Party City and will be spreading the word

13
Mar

Posted by Arlene


on 3/13/17 at 12:03PM

No good service where is my money i need help

02
Mar

Posted by Anonymous


on 3/2/17 at 8:55PM

the difference in two stores!! I went to Party city Forestville Md to get some party supplies and one couldnt find anyone too help me!! Walked up to manager on duty who only pointed and acted like we were disturbing him!!! Couldnt find what we were looking for so asked another person name tag was Tom! Same results we were disturbing him!!! Passed us on to someone else so walked out of store!!! We went to Waldorf store was greeted coming in by Art! we asked him for some help and he told us what we were looking for you didnt have so he went on to say sometimes think outside the box and procedded to help put together our Party needs!! He was up on a ladder and came down to help us!! No pointing no passing off to someone else! we ended up spending over a hundred dollars!!! but didnt mind because he was on point with all his suggestions!! what a difference a store makes and great customer service makes!!! we will return to Party City but not Forrestville!!!!! even the cashiers are friendly!!!! Great management!! Hope he gets thumbs up!!!!!

01
Mar

Posted by Anonymous


on 3/1/17 at 7:11PM

I did not get my full balloon order on 3-1-2017.The manager or whoever waited on my son. They were bought and paid for. The number 9 was not in the packaage, and paid for a balloon bag that I never received. Since January with the Grandkids Birthdays there has been a problem. I work customer service so I know how to respect the business. In January the order was not ready, in Febuary the line was 10 deep and no one helped the girl behind the counter a ex employee walked in and was answering the phone and said that is why she quit no one will help.I had to wait 22 minutes while getting my balloon order while no one helped this young lady.And she was taking everybody in front of me. In March here I paid for the number 9 balloon the manager says it was not. They have a lot of issues in Fenton and not friendly at all. Word of mouth goes a long way and u know just one person here but I will not be back not will my family. I spent I know I spent 180.00 there in last 3 months not again in this store I hope the other store would treat you better. Janine Turnbull

25
Feb

Posted by Anonymous


on 2/25/17 at 8:21AM

Your anaheim store is really rude and unprofessional. And the lady I spoke to yesterday on the 24th says she was the manager.your company might want to rethink that. You've lost this customer forever.

24
Feb

Posted by Karen


on 2/24/17 at 1:49PM

If you ate associated with Just Candy .com please contact me back asap. I had a horrible experience with them. The customer service rep would not give me the name of the general manager to complain. This is ruining my daughter's baby shower. Someone told me to call you as you are associated with them. Thank you. Karen

11
Feb

Posted by Anonymous


on 2/11/17 at 6:25PM

Never received my paycheck but they sent me W2s. Worst place to work ever.

27
Jan

Posted by Anonymous


on 1/27/17 at 4:53PM

I just left your South Philadelphia store because one of your employees were rude to my family and I.

21
Jan

Posted by Anonymous


on 1/21/17 at 4:26PM

Party city in exton p.a just refused my purchase just like tbat. I will report to the bbetter Business burrow..

19
Dec

Posted by Anonymous


on 12/19/16 at 3:46PM

I went to the Party City store at Southtown in Bloomington, MN just now to return a Christmas ugly sweater. I was told returns are not allowed 7 days before a holiday. If today is counted it IS 7 days. However, on Saturday we had heavy snow and on Sunday(yesterday) it was -19. All weather reports said to stay inside. I didn't even go to church as is my practice on Sunday. The manager was aloof and said, "Well, that's what it says on receipt." I would think exceptions could be made for extreme weather conditions. Please give me a call to discuss this matter. I tried to contact customer service by phone and wasn't successful. Thank you.



Judy Harvey

16
Dec

Posted by Shirley Head


on 12/16/16 at 9:58AM

Hello:



I had an upsetting event happen at one of your stores.
I waked in to return something and there was a very long line. I am disabled with a spinal condition. I had a cane. I saw am employee come to the registers. I explained I need help. ( I really became stuck and had to leave to my car to get a walker and leave the line do to my condition) she raised her voice and me and said, " I can't let you cut in line in front of all these people!" I truly need help and it wasn't out of her way to help me do to my disability. She was rude and cold. I told the manager after I was got to the front of the line. She was understanding and I asked from the employee to apologize to me. She repeated she can't let me cut! This girl is about 17 - 20 maybe. Does your store no have a policy to not help a person needing extra assistance? I promise I do not carry a cane to cut in lines. I became in a situation because I had no handicap parking as well. If this is not exceptable to corporate, please do something about this issue. I do know know her name but the manager knows. This happened yesterday.

Thanks so much,



I don't use email much. Can you call me please and leave a message if I do not answer

07
Dec

Posted by Babym001


on 12/7/16 at 8:17AM

Staff is very rude and I found out that one of the franchise's may actually be violating tax exempt laws and they were not very receptive as it as an employee. I have been trying to contact that office as well as the accounting office to get an EIN number. I was told by the accounting of store 127 that she was not required to give it to me and she didn't feel like giving it to me period getting ahold of anybody in order to go above this has been extremely difficult. It seems that very rude staff is a common denominator and acceptable. It's amazing how you can go into the store as a customer and see the Sparkle and the shine and when you work there you find out just how inappropriate they really are.

Viewing Party City customer service reviews 1 - 25 out of 129
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