Posted by Nikki
I had a reservation at Hampton Inn Quakertown. The owner has taken money from my acct after I canceled and is refusing to refund me . HELP
Hampton Inn customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Hampton Inn.
07
Oct
03
Jan
Posted by NO
I was at the Hampton inn in Americus Georgia.I was visiting a retired police of 30 years the front desk person Samantha was extremely rude and acted like she wanted to fight me because I asked for a room change...I told the manager Gabby and she told me off and they both are young and just downright rude...I don't have to do anything life will catch to their lies....Please stay other places Hampton Inn hire better people thanks
04
Nov
Posted by Anonymous
Hotels need to have some rooms for people who want a room that an animal hasn't been in. We try to always stay at Hampton Inn
but recently left a Hampton when they didn't have a room that an animal hadn't been in.
Also at our recent stays the only choice for waffles was two flavors
and no plaIn waffle mix. Over a two week period staying at different Hampton Inns the only waffle mixes were flavored. If they are going to offer two choices why can't they have one flavored and one plain. I was told they rotate the flavors but I never got a choice for plain. They should offer the plain every day and rotate the flavors daily.
26
Sep
Posted by Yogo007
What's wrong with this picture? We are sitting in our car in Hoffman Estates Illinois at 8:47 PM. Our room is being cleaned at this time of night. We are tired and getting cranky. I truly believe we deserve an upgrade and a free night. We are paying for two rooms for four nights. What do you think???? Yolanda Ortiz 505-220-0020
03
Aug
27
Jul
Posted by Anonymous
My husband and I spent a week at the Hampton Inn in Clearfield PA. This Hampton is not up to Hampton Inn standards--we have been staying in
your hotels for 25 years, so know what to expect.
Complaints:
Stopped up bathroom drain that could not be fixed and flooded bath
Ripped carpet by bed
Thin towels
Sheets not fitting bed, so by AM were on bare mattress
Valance at window ready to fall
Only made bed twice durning the week's stay
Cleaned room once durning stay
Breakfast selection very limited
Broken desk chair
21
Jul
Posted by TONY
Park city Utah 6609 n landmark dr
We had a lice issue we spent 6 days 8 rooms bill was 7900.00
1 room lice was found no one nos if it was brought in or was thier
When we brought to thier concern brenda Martinez at front desk told us it was are problem deal with it
We left a message for Manager to contact us never happened when we asked brenda if and manger did not contact us she it's not his problem u need to contact him
We had to change all the sheets in 7 rooms we got no help except your front desk laughed at us
We did have parents who showed up to help with situation when Brenda was asked for vacum and trash bags she said maintenance is not in and again laughed at us
I travel with work as does two other parents
What own 2 very large company's that have used Hampden inn exclusively I will tell u this that when media get a hold this we recorded our young ladies cleaning the rooms and getting no help
If Brenda is an employee who represents u shame on you she more concerned with her boy friend
We will go public with the information media is a wonderful tool both positive and negative (but seriously I asked for credit on that room for 6 days and u no the manager never contacted) Brenda again laughed
Lice is serious you run a customer service business your customer service is terrible
26
May
Posted by Anonymous
Had a trip to Naples Florida my friend made a reservation at a Hampton Inn The group I was traveling with thought it was the same Hampton as it turned out I did not have a reservation at the same Hampton Inn tried to canceled my reservation but was denied was charged for one nite was told I could stay with the group I was traveling but asked for senior rate was denied because I did not make a reservation within 24hours. So was charged full price. This Hampton in was not what you see in your adds worn out seat cover in breakfast area rooms needed up graded. The only reason I changed reservation was because I did not want to rent another car. This was a golfing vacation that turned into the trip from hell. The young lady at the front desk could care less if I sleep in the street, the group I was traveling with could not believe I was denied senior discount as it turned out the Hampton inn that I had to cancel was just remodeled and was next to the private golf club where we were playing. I have never been turned down for a senior discount anywhere. At any franchise this is the first. Is it your policy to not give senior discounts or was this franchise just greedy for a few dollars, do I need to stay with a hotel that honors senior discounts. My email address is [email protected] you can track my reservation by my name Adam T Hornberger it was in February Martin Luther weekend. Look forward to hearing from you. Naples in February is not cheap, I saw you adds on tv and that�s why I thought you should address this problem . Oh I had to pay for the one nite I canceled at the other Hampton so my room for the first night was costing me double
28
May
Posted by Anonymous
I called requesting a 2 night stay from Monday June 4 and leaving on Wednesday June 6. I have stayed at that hotel for the last six years and never ran into a problem with any reservation. I am unable to book a reservation too far in advance due to health restrictions. This hotel has over extended themselves in the past. We always requested first floor. They arranged two rooms next to one another and accomadated me with early check-in so that I would have access to a refrigerator for medication. This year I attempted to book a reservation and was told there was no availability for 2 nights but there was only availability for three nights. Why should I have to spend the money for an extra night when it is not needed. If you have three nights availibale, how is it that I cannot book for only 2 nights? The person I spoke with told me in no uncertain terms that I should go elsewhere. I really do not think that your satisfaction scores are high based on the issues I had with your personnel. Based on the above, I have no reason to book another reservation in the future since my encounters with your company were unprofessional and certainly not welcoming. Should you not be able to rectify this situation, you leave me no other choice than to seek my accomodations elsewhere. Should you need to reach me, my cell phone number Thanking you in advance for your prompt attention to this matter. I will look forward to hearing from you regarding the above. Have a nice day.
04
Jan
Posted by Anonymous
We stayed at the Hampton Inn, Mount Dora, Florida over the Christmas Holidays. The staff and especially Quesa, the Guest Service Manager and Robert the Assistant General Manager were most helpful and plesant. It was so nice to see them greet everyone with smiles. Both of them went out of their way to help us find Restaurants open during Christmas Eve and Christmas Day. When in the area again, we would stay here.
21
Dec
Posted by Former customer
I booked two rooms a year in advance for a family vacation. When I arrived the girl at the front desk of the Sacramento Natomas Hotel told me I couldnot us US currency to pay. It was Hampton Inns policy not to. I had travelled halfway across the country and brought no credit cards. The girl, who's name was Gao, replied to me that "there are other hotels that do take cash, I should go stay at one of them" Seriously! Thats how you treat customers?
31
Jul
Posted by Anonymous
Stay 7-24-2016. Don't stay at he Hampton In. In Van Horn Tx. They had aroken door front the last time we stayed an it still was not fixsed November2015. The room had a show that dried all night plus the oor in the back was still broken an you could not get out the door near the handycap parking space. That door stuck from the inside an you could not get in that door. I had to walk all the way around the building to the front. Good thing it was not a rainy evening. I will not stay at that place again. I'll drive not her 50 miles if I need to. This hange of hotels use to be the best. Now it's like hotel 6 at the bottom of my list. When you drive over 500 miles a day you want a good not sleep.an the breakfast was BAD! it tasted like it was a day old...
17
Jul
Posted by Anonymous
My name is Frederick
My complaint is I rented a room for three days at your Hampton Inn in St Louis Mo downtown area. July 12-July 14 2016. I called the front desk on July 13, 2016 to request one additional night which would have been July 15, 2016. I was told the hotel was booked for the weekend. I understood that. The desk clerk told me to keep calling because people cancel all the time. I called constantly but no luck. As I was checking out on July 14,2016 the clerk stated they had a King room available. I told him that would not work for me because I had my wife, grandchild, and Handicapped son. The clerk told me to keep checking back. I called a couple hours later and behold a Double had come available. The desk clerk remembered me as I approach the desk. We begin the transaction only to find out the price had went from $149.00 a night to $210.00. I stated to the clerk that I had been calling constantly and I believe that wasn't fair. The manager stated that the prices vary from day to day and the price for the room is $210.00 do you want it or not? I was angry and disappointed because I stay at that particular hotel when I visit home. I understand about the business of making money. The only thing the clerk had to do was tell me the room would be a different price for an additional night.
18
Jun
Posted by Anonymous
I was at ur hotel on 6-18-16 and had an incounter with Fatima Hopkins. This lady is unprofessional very impatient. This about the 439th or 5th Family reunion we've had here and never been treated so rude. She acted like she didn"t want to be there. The $200.00 that was put on the credit card wasn't explain and she said she doesn't have to give a spill on that because it's on the paperwork. My name is DavID Frazier also my wife was charged for an additional room that my daughter paid for. After everything was checked out and there was a mistake not even an apology. Why do u have folk like her working in a front office operation. She need to be in the back so she doesn't have to deal with the public.
16
May
Posted by Ginger
Stayed at the Hampton Inn from May 15 to May 15th. Traveled 2 hrs, to find my hotel room dirty! Had to wait another 20 min to speak to manager, and actually, had to go to him at the front desk to speak with him. It took another 30 min for room to get cleaned. The breakfast was iffy. Not sure how those eggs were made. The only positive aspect were the 2 valet employees, Shelton and Bertram. They wererofeaaional and helpful. They even kept an eye on my brother, who suffers from slighjt dementia, every time he would walk outside.This Hampton Inn is in need of another associate manager, at least, a better housekeeping supervisor, and better cooking staff.
01
Apr
Posted by MR
The experience our family had at the Hampton on the 2 nights spent here. We had to cut our stay short here and go to another hotel, the employees seemed to be trained to say and repeat the same thing, over and over, to try and convince people everything is o.k. when it's not. My family of 3 arrived later in the evening on 3/25/16, booking a room after 9:30 p.m. It should've been a red flag to leave right there an then when a man came down from his guest room to complain about the television and remote control not working. But it was late and we were exhausted. I will try to make this short, the reason for our stay at a hotel was a bathroom faucet broke, flooded the bathroom, 911 had to be called, the furnace and water had to be turned off. But I never expected this hotel to be a nightmare and more broken than our home having problems. I have never needed to write a letter of this kind, but it's really upsetting to know we complain and had issues and nothing was done or any apologies were issued, I found some of the employees lack customer service or how to talk to people.
Here is a list of everything that we experience from the moment we arrived and what was wrong with the room we stayed in, which was room #314.
-From the get go the key card didn't work to open the door, it took 2 or 3 times putting in and taking it out just to open the door.
-Our television didn't work, it didn't turn on and on the second day when it did turn on, most channels didn't have voice, and it was all broken in the back, which I mention to the girl at the counter, the very next morning.
-The mini fridge made a horrible loud sound constantly, and it wasn't even getting anything cold.
-The microwave button when pushed, stayed pushed in, couldn't close the door, it just wouldn't close, we had to keep pushing the button, to get it to close.
-The handle from the shower was completely broken, comes off easily, (I have videos and pictures of mostly everything written here, let me know if I can send them to anyone).
-Our neighbors from room #312 were very loud, we let this go because we don't let much bother us, and we just ignored it, like everything else, which we really shouldn't of, because it just got worse, and if anyone has ever lived in apartment buildings knows it's loud with all sorts of people.
The next morning we went to eat, we were ok, except for the amount of people getting food, there was barely any seating, I stood up the entire time while feeding my son, also I found it ridiculously absurd that there was only one waffle machine and we had to wait in line and wait while others make theirs, this should be already made, it would be quicker and less messy, every time I went to check, there was 4 people waiting in line, it takes about 4 minutes to fully cook the waffle, do the math. The people over serving themselves, taking most of the food or dropping them on the floor was purely disgusting, I know the hotel has no control of these ignorant people, but the food, table and floor need to be checked constantly. Food was all over the place, it was gross and dangerous.
Later I went to the pool with my 5 year old son only to find more ignorant people, adults with their kids jumping, diving, splashing and doing flips, my question is why have a camera and not come and make them leave, there are rules for a reason, we could've gotten hurt, after 30 minutes we left. We did not enjoy this at all, having water splashed into our ears. There should be more signs and an employee to stop the behavior and remove these types of people so everyone can enjoy themselves.
Has the ice machine on the third floor been fixed yet? It seems a long time to be broken, it's a hassle needing to go to another floor just to get ice. I hope it's fixed by now.
The night of 3/26/16 we were very disturbed by the chaos going on next door, again room #312, all I can say it sounded like we were in the ghetto', constantly knocking on door, people running back and forth in the hallways, doors slamming, and the language used was just unbelievable, we tried to have the t.v. as loud as we could so we wouldn't hear them, but no such luck, you can imagine the language used, it went something like this mother f!*er this and mother f!*er that, Fu*k this Sh!t', etc. Lots of laughing, arguing, I can only assume they were drunk and didn't care to be considerate, this went on for hours, from around 11:30 p.m. until after 3 a.m. in the morning, we tried to call the service desk, but guess what else didn't work?, if you guessed the phone, that is correct, we couldn't even make an emergency call, the entire phone didn't work, completely useless, I have a short video on this if you need to check it out. I don't think it was safe coming out of our room with a 5 year old to complain about a bunch of drunk, disorderly people at 12, 1, 2, or 3 o'clock in the morning, do you? But someone (a man) did knock on their door after 12 a.m. to tell them to keep it down, so it's hard to believe that when my husband complained early morning the next day, the woman behind the counter told him, they had no complains. I've seen people complain, about other things, but complaining, I also saw and heard 2 maids speaking in Spanish complaining about a man, and how sick and tired they were of him, I'm Hispanic, and it's funny how people assume no one is listening, especially in other languages they think no one understands. The next morning of 3/27/16 when my husband complained and said we were checking out, at 7 in the morning our internet was cut off, this I'm sure was out of spite, it would be a few hours before we left and my husband works all day in the computer, that is his job, the lady said, it was automatically cut off, we were having problems with internet since day one here. He had to make many trips from the 3rd floor to the desk because the internet was bad. I'd like to mention that I hope the phone is thrown out and replaced with a new working phone in room #314.
We have stayed in other states (Ohio, Las Vegas, Georgia, Colorado, Canada), and have never encountered such a disgusting hotel, more broken than anything I've ever seen before, bad customer service, and an overall terrible nightmare of experience, we couldn't stay another day, we went to the Hyatt next door to spend the next 3 days and 2 nights and it was heaven compared to the Hampton, it was quieter, much more spacious and cheaper, and for breakfast, the waffles were already made, a higher quality of everything, including the customer service.
The young lady my husband complain to and the person I spoke to about the t.v., was often on her cell phone, and seemed bothered if she needed to answer a phone call or having to get up to talk to a person, this took valuable time away from her cell phone, which by the way they should be banned from work.
This past week, we have been dealing with house insurance, plumbers, HVAC, cleaning crews, adjuster, phone calls speaking to people, and we have a long way to go. Just an idea of what we have been doing, and why this letter has been delayed, the hotel should've been an oasis, to escape what we were dealing with and going thru a lot, losing a lot when the flood occurred, instead it was the complete opposite, we know that we will never stay at a Hampton, (this one especially), it will be a Hyatt, this hotel should be ashamed of themselves for high prices, terrible, broken guest room, and poor customer service. I would like to mention the young lady my husband spoke to wasn't wearing a name tag, and if she did, it was not wearable, because neither one of us knows her name, unlike the other girls name tag was big and clear. In the future when a guest complains, instead of making excuses, trying to hide or lie, try to find other accommodations to find a resolution, and apologize with sincerity, this way guests may want to stay instead of running away. It seems like we are wasting time knowing nothing will be done, I am thinking of submitting a complaint to the BBB.
This was from the Hampton Inn & Suites
Hoffman Estates IL 60169
11
Feb
Posted by Anonymous
My wife and I stayed two nights at your inn off Seminole trail north of Charlottesville while my daughter had spinal cord surgery at uva. We stayed Monday and Tuesday nights in room 500. We had ac heat heart problems both nights. Sounded like the fan blades were striking the cage. It was available for repairs ask day Tuesday.we did not return until 9 pm. At 1:30 am it started again, blew cold air, but we just endured the problem. Yesterday at checkout I brought it up so that the next occupant would not have a problem. I am filing this because of what followed that did not alarm me until I had a decent rest at home last night. The desk clerk apologized-told me I would get a refund for the second night, and told me to just sign this form, which I did without reading, maybe since a guy standing a little behind me started talking about how he would fix it if it took all day. In the confusion I walked out to get to the hospital. Now I realize I never got a checkout statement nor a copy of what I signed. The possibility occurs to me that I was scammed.
Would you look into this, send me my statement with the refund noted, and a copy of whatever I signed. If you detect any fraud let me know so that I can change my credit card number before any damage is done. Thank you.
22
Jan
Posted by Pihackettlady
We just wanted to say a big Thank You to your wonderful staff at your Hampton Inn, 16201 Swingley Ridge Road, Chesterfield, MO. 63017. Jason Bradshaw and Cindy Witengier were so kind and courteous to us. We called the hotel on 1/20/2016 to see if we could check in earlier than 3pm as our furnace went out completely and it was 8 degrees outside. We waited for the furnace technician and got the bad news and had to have a new furnace installed the next day. Jason said to come over as they would have a room. It was about 1 pm. and we checked in. You also have a very nice General manager, Chuck Meckfessel.
Thank you again,
Patti and Mike Hackett
14
Jan
02
Jan
Posted by mnv2008
Made reservation thru bookit.com for Hampton Inn s.r. 50 in clermont fl, try to check into hotel and get told that my reserv. Was cancelled due to card declined...my card wasn't declined It clearly showed on my acct that the money was paid, front desk asked mgr who is in back room and mgr said I can get a 1 bed room with 5 people for more money, I said you want me to pay more $ for less. My 3 kids on the floor. No way, and magically my phone dings with refund to my acct for the price I paid when reserv was made....they totally scammed people and booking.com just so they can charge walk ins more money as it was new years eve and all hotels were booked solid for almost 50 miles. So i was in convinced by rude front desk, and manager, not to mention I had to go almost 1 hr drive just to get hotel that didn't offer breakfast, so I will never recommend or stay at Hampton Inn again, very unprofessional. And if my card was declined why did they issue a refund??? Total bull on their part...they aren't just handing out refunds to declined cards!
26
Dec
Posted by Unhappy Hampton Guest
Hampton Inn Grand Rapids north has very poor management. Reserved a banquette room over 30 days advance and when I arrived I was told reservation was canceled. No phone call or email from the hotel. We had two vehicles loaded and 30 guest on their way. Keep in mind Christmas Day so very stressful. When front desk gave us keys for banquette room it was a disaster. Trash everywhere from prior party. Had to wAite 45 minutes for staff to clean up for us. Oh yea we helped also just move things along quicker. Front desk Robert was professional apologizing for ruining the start of our Christmas party. Even after all this I still was charged full price. Called GM of this hotel this morning and still waiting for call back.
25
Dec
Posted by Anonymous
On Saturday Dec. 19 we called the Hampton in Dumfries Virginia from New Jersey for a reservation. The young lady on the phone was very nice. We explained that we were about 2 hrs away and needed a room with two beds as we are handicapped. She told us there were plenty of rooms and an elevator would second floor be alright.Told her yes. Arrived about 7 PM only room available one bed third floor. I asked her what happened to our room second floor? I explained the one bed was not acceptable. She left for about 5 minutes came back with I assume a male manager.He yelled in my face DO YOU HAVE A RESERVATION? I said yes. He said NO YOU DO NOT. We did not have a great conversation after that. All I can say is this manager is in the wrong profession. No people skills,no personality,nothing.Never had a bad experience at a Hampton before. My wife and I like the Hampton Inns.
08
Sep
Posted by Anonymous
Booked a room through expedia on august 29th for a one night stay for sept 5 for my cousins wedding. Arrived at hotel around 3:30 to find I didnt have a room. Hotel tried to blame expedia but i had made this reservation a week before. Had booked a room for 3 adults. Said they could give me a room with a king size bed. No rollaways available. Had to take the room because it was labor day weekend and I had to be at a wedding at 6. Called expedia when i got to my room and they said it wasnt there fault because there were plenty of rooms available when i called. Expedia called the hotel to talk to them and they apologized and gave me 50 dollars off my bill. Which i feel like was not enough! I called down and ask for manager but he would never get on the phone. I had my 86 year mother with me and my sister and it wasnt easy sleeping in the same bed. I felt like they real didnt even care..very bad experience and i will never ever go to that hotel..and there manager is a coward...
05
Sep
Posted by Lisa Brian Dugan
Hello
We are from okc and came to Mulvain KS to stay at the Hampton at Kansas star casino
We were excited to stay at a nice hotel
I had checked with the hotel previous to getting here about the breakfast and if it was the brunch in the casino I was told yes it was
When we checked in we were told it was not
We came here planning on watching the noter dame game and relaxing in our room
Nbc would not come in on the tv in the room
I called the front desk and was told to try the channel in ten minutes
Still wouldn't come in it was however come in in the breakfast area
We had to watch the game with noise from kids running around in the area
The chairs were uncomfortable and the TV was blurry
We are so disappointed as we don't go out of town much since its expensive and I am handicapped
We both wanted to have a quite comfortable stay and neither happened
05
Sep
Posted by Debra
We stayed at the Hampton in Oklahoma City down town . My husband has copd ant the air was not working right and we reported it the night we checked in about 7:30pm and they came to fix it at 9:30 the next morning. The rooms were about have the size of all the others we had stayed at and the water pressure was terrible.
