Posted by Anonymous
Why even bother to make a comment when they don't even respond. Won't see my butt in any of their stores ever again. Very sad customer service
Harbor Freight Tools customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Harbor Freight Tools.
21
May
26
Nov
29
Jul
07
Mar
Posted by Anonymous
I have been shopping at the Harbor Freight near my house going on four years now and have only been somewhat pleased with your products. But with that being said I have not attempted to return any of the items even though they have failed to perform even for home use. But around a week ago I did mention to one of the employees at the store I shop at, about a set of supposed Titanium Drill bit I purchased awhile back and they keep breaking on me. All I have used them for is to drill hardwood so metal.
The young black woman with whom I was speaking to said for me to bring them back even though I told her its been awhile since the purchase and I doubt I can locate the receipt. Today, March 7th 2018 I attempted to return the drill bits, and I didn't even have to be given my money back, store credit would have been fine. But the young man running the register told me that if I didn't have my receipt then he could not help me, he said he needed proof of purchase. I didn't appreciate being treated like a liar or a thief, these were the only two things this young man could have been assuming. The product case has Harbor Freight as the product producer so if I didn't purchase them from one of your stores then where else could I have come by them. I have purchased many items from you guys, table saw, band saw, bench sander,hand held belt sander, electric drill, and many smaller items, I find it very wrong for me to have been treated in the manner in which I was. I even showed the young man that most of the bits had not even been used. I will never shop at any of your stores again, I would rather pay the higher price at home depot where I have never been treated so rudely. I will be instructing all of my friends, the hobbyist, craftsmen, carpenters, and mechanic's to no longer support your company by buying your products, I and all my friends are kind of like that, if were done wrong we stay away.
26
Nov
Posted by Anonymous
Today I was shopping at your Gaithersburg MD store. I had to use the bathroom. I asked and employee. He rudely said no. I explained that I had to use the bathroom and he said it's for employees only. I kindly stated that by law a public retail establishment must provide an bathroom if a customers ask and I needed to use the bathroom. I asked to speak to the manager and she said I couldnt use it because it was their policy. I asked kindly as I needed to use the bathroom. She again said no. I left the store and now will never shop at any Harbor Freight again
26
Nov
Posted by Anonymous
Today I was shopping at your Gaithersburg MD store. I had to use the bathroom. I asked and employee. He rudely said no. I explained that I had to use the bathroom and he said it's for employees only. I kindly stated that by law a public retail establishment must provide an bathroom if a customers ask and I needed to use the bathroom. I asked to speak to the manager and she said I couldn't use it because it was their policy. I asked kindly as I needed to use the bathroom. She again said no. I left the store and now will never shop at any Harbor Freight again
27
Sep
Posted by Anonymous
I just left the lovely harbor freight store in Merrit island Florida, WHAT AN EXPERIENCE!! 3 people including the supervisor, (jessi) was handling more then a couple issues the cashiers had going on, due to joking, laughing, talking about what they did the night before, we had told them we purchased a 12000 pound wench that broke after pulling a lawn mower, they said if we had the receipt they would do an even swap, sounded good, however they never did the swap, again because they were too busy carrying on about their Buisness, we had told them 5 times that all's we wanted was a swap... still couldn't get that right, the cashier did the refund (without the swap) and then asked for 406.15$ we both looked at each other saying this was suppose to be a swap, she (the cashier) said oh... I forgot.. then called the supervisor up, and said yeah nothing we can do' your gonna have to pay for it, we were both in shock! Never again will this place get my Buisness again! Very poor management!! And how they handled everything!!
09
Jan
Posted by Angry
I spent 660.00 bucks for the 8750 generator after 6 months the engine locks up so I took it back and exchanged it for another one it only lasted 3 months same issue valves burnt up, so I took it back to get my money back they won't give me my money only a store gift card and a new battery for there generator that broke I don't need a gift card I need a generator that will stay running, this is a bunch of crap now I'm setting in the dark with my gift card and a new battery, unbelievable what has happened to business practices! Big conglomerates pushing the mom and pop businesses out was the worst thing that ever happened.
23
Dec
06
Dec
Posted by Roger
Your BIG SALE add has an Earthquake air tool on front page!!! I drove 60 miles one way to be told they only get one in at a time at the store. Could you not have said that in your add.i saw several items on sale no stock. Horiible businesd ethics...wasted 120 miles and time. U should buy local. U will be money ahead in the long run!!!
This is just not good business!!!
Call before you go to the lafayette, Indiana store.
06
Nov
Posted by not sure what you want here
Here in Phoenix AZ at 35ave and Bethany your cashier are talking about doing drugs with you management around customer's I will not be back in your stores ever and the management work harder on trying to flirt with the worker's more then their job not a store I want to take my kid's you guy's should drug test everyone in that store
03
Oct
26
Sep
Posted by A pay
Been to Harbor freight two times in the last two months very very bad customer service seems like all the employees in the store gossip one cashier particular don't like me because I placed a complaint against her with her manager due to bad customer service so the next time I came in the store she told all the employees around her who I was pointing me out and left the register next thing you know a large Mexican mail started making jokes about throwing people out of the store that comment was directed towards me due to the fact she went and pointed me out that is not the way to treat people and that makes my point exactly she does not need to be in customer service later that day I called up to the store and told the manager I have nothing against her and I don't know why she was still being that way all I know is I feel like I'm discriminated against when I walk in there and that's not a good feeling long time customer will not be back in the store I'm talking about is off of North first in Abilene Texas the only Harbor freight in town I have spoke to the manager twice and I can tell he is a good person but I do believe this needs to be addressed because if she has done this to me how many other customers to has she done this to
10
Sep
Posted by Anonymous
Kinda to point. When you have a store and no extra coupon are no kept in store to help one who for get there or something happened to them and was told it was your idea: not to keep extra in store of one who are not apart of mailing address, some people have to drive for hrs to get to one of your store's and all places have extra coupon in store or at check out for comster who dont get them,
03
Sep
Posted by Anonymous
I shopped at the new store in Troy, Ohio yesterday. The cashier was very helpful and informative about how their discounts and coupons work. The acting manager ,as he called himself, Ivan was very rude and condescending to the cashier. There had been misunderstanding about refunds and who was talking on their walkie talkies. He made sure to say to her rudely in front of customers that He was acting as the manger in the store right then. I went to my car and had to find a receipt to feet an additional discount on a prior purchase. I waited in line. A lady a head of me wanted a tools cart. The cashier called for a staff member over the walkie talkies to assist her. Ivan again came up to her and rudely asked for the pull ticket. He General attitude and looks he was giving her was like She was beneath him and could talk down to her. I spoke up when he walked away and told her how rude he was.she said that that was mild compared to how he treats her. If this is the attitude allowed , I won't be shopping at this store much.
13
Aug
Posted by DIANE
After spending 7 days I was released from Moffitt Hospital. We determined that I would need a reached device to be able to survive the next 6 weeks. I remembered seeing your flyer on my table at home. Our be safe we called the store to make sure they were in Stock. On the way home from Moffitt I sent David in to the store. He can't walk & was on a knee scotter. He also just spent 7 days at my bedside. He waits his turn in line.the clerk is busy. She does not greet him just ask for phone. He is confused by coupon on his smartphone. She has no empathy. Tells him to go to the back of the line. Who tells a handicap 60 year old man to go to the back of the line? He finally buys his two grabbers gets the discount and leaves. After giving 40 years of me giving great customer service why couldn't our first experience at harbor freight been a more positive one.
08
Aug
17
Jul
Posted by Indyguy
I'm trying to get taken off of their 'what's your phone number' question at checkout. Called and reached someone offshore who told me I had reached sales. I told her that 1. The Harbor Freight website only gave this number and 2. The Automated attendant didn't give me an option for 'plain jane' 'generic' customer service so this was the best fit. She wasn't amused. After going back and forth about the subject removing me from the cashiers list of questions she told me she couldn't do anything and told me to call Corporate. I told her that the website didn't reveal that contact info and even if it did I wasn't going to call, that's her job. She wasn't amused again. Talked to an offshore supervisor that told me a district manager would call me 'during normal business hours'... I told her I worked during 'normal business hours' so I could afford to buy their products and wanted a call after normal business hours. Guess we'll see how it shakes out. I guess in the end if they don't call after 5:00 pm EST or continue to harass me I'll just move on to another supplier...
12
Jun
20
May
Posted by Anonymous
I have bought merchandise on the corporate level and a personal level for years. I occasionally get requests to rate and review products I have purchased. In general the product rate well. The one major thing for years that is a negative with your products is the labels not being properly and securely placed on the product. As an example on your 12 volt jump start units the label was coming off within 2 days after coming out of the box is mostly lose it looks like a five-year-old device sitting on the shelf. The same for the grinder that I just bought and my compressor from about a year ago. There must be something better to use rather than flour and water as many of these labels do not stick to the larger products.
11
Apr
Posted by contact help
Harbor freight will send a mailing label to mail the generator I bought to corporate, then mail me a different generator with a different product number which is the generator that can accept the high altitude kit. All this even though my generator had an instruction sheet for a high altitude kit for the generator I bought.
11
Apr
Posted by contact help
Santa Fe store at least had some nice employees. However, most of them are not very knowledgeable either. (Amarillo store is the worst[3800 feet])I bought a generator which requires a high altitude kit to operate above 3000 feet (and which was sold at a location above 3000 feet) and to not void the warranty, which an installation sheet was included in the owner's manual but no kit was supplied. After an hour on the phone and being disconnected once and transferred twice and going from regular customer service to corporate customer service, nobody can do anything for me. What a racquet!! :-(
24
Feb
Posted by Anonymous
Today while shopping here at the Farmington, NM store, I couldn't help but notice that there was a local religious radio station "Christian" music and bible based study information being played out as well
.Religion and religious beliefs should be more of an individual choices and not for subjecting your customers to while they happen to be shopping inside your store for your products and not what a shift manager belives is her responsibility to educate her customers about. What a poor business practice and disrespectful attitude towards whatever faith and belief system or none at all. When I brought it up to the supervisor, I received a very rude response that I would have expected from a young child than a supervisor of a successful business chain of stores. So which is Harbor Frieght going to do, either a religious "old time religion " bookstore or a hardware and tools business .
15
Feb
Posted by Danny
I went into store and arrived to cashier from behind standing in line and the manager that was at the cashier said to the oncoming customer can I help you to the customer that arrived to register about 10 seconds after I arrived. I started to ask if this where tool and at the moment he used a loud tone of voice with me stating that I should get in line. I told him I was there first and the other gentlemen that arrived said for me to go first. I was very upset at the treatment and when I finally arrived to cashier with the professional manager he said well I didn't see you. I thought you both were together. I told him really, you pretty much just told me to "get in line." I also told him there was another product that did not work and I would just buy it now and return other tomorrow. He said you can come tomorrow. So I went to get the product and came back in line again!!!!! I don't understand how he became manager when he treats customer rudely and does not have the capacity to say ok get the product and I will help you. No, I had to wait again. He does not deserve the title manager and he never even apologize. The day before I had another bad experience. I really do not want to return to this store again.
06
Feb
Posted by Anonymous
I am so so upset! Harbor Freight Winston Salem NC was the rudest people I have ever met. Been in there shopping lots and never had service like this. We was in there prolly 3 1/2 hours deciding on a welder. Needed much help so we got help from customers. I finally got asked help when I realized they were closing. Had no idea they were already closing at 8pm? Wow! So the mgr props up on boxes and stares my husband down while the girl at the door is puffing! As we leave after spending 400.00 not one could say thank you have a good night. Instead pulls the door shut and runs! Hmm never again for me there. And we were great shoppers there! How rude
