Discount Tire customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Discount Tire.

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Viewing Discount Tire customer service reviews 1 - 25 out of 53
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08
Sep

Posted by Anonymous


on 9/8/17 at 4:19PM

I went to discount tire in Rio Rancho,N.M. to get my tire checked because the tire pressure light went on. I was in a hurry because I had to take my grandson somewhere. A young man named Jeremy helped me ,was polite,and got me out of there fast.Everytime I go there, I am treated respectfully and every single one of those employees that has ever helped me has made it an enjoyable experience when sometimes it is in a stressful situation. Just wanted to thank you for hiring wonderful employees at the Discount Tire store on Unser in Rio Rancho N.M.

13
Jun

Posted by Trish


on 6/13/17 at 6:20AM

None of the numbers work or no one will pick up the phone! My husband tried to purchase 2 tiers and was immediately called back to tell him they couldn't sell them bc they weren't the right size for his truck (which they were).so tell me why 4 days later the payment went through after it was canceled and he couldn't purchase them anyway.now we are negative 112 plurality 36 overdraft fee!!!!!!

28
Jan

Posted by Anonymous


on 1/28/17 at 7:20PM

My car was left at a store and my keys are in there. The store is currently closed so there is no one there.

26
Jan

Posted by Personal Hell


on 1/26/17 at 5:29PM

As a customer of Discount Tire for decades I have always been treated by courteous professional personnel and fair prices. I must say that with the closest store to my home at 64th at Ward, it has typically been convenient. However with my last set of Michelin tires this store was NEVER able to get them balanced correctly, and even then they make it clear that they are always really too busy to provide any customer service. They encourage you to leave your car unless you can wait one or two hours. Today the tech staring at his computer while I patiently waited finally honored me with his assistance. I asked if he could rotate my tires and with his best little B imitation replied that it first depends on if the tires are even worth it. After inspecting my tires, he found ONE that was not worthy of even touching. ALL THE TIRES WERE WITHIN SPEC but the side was worn unevenly. That typically requires at least probably two new tires in this case. He first claimed that he legally could not work on this tire and after calling him on it, then he claimed that it was store policy. Great way to sell tires you don't need. In any case, the next closest store is at 92nd and Wadsworth and These guys are soo much better, plus they know how to balance tires right the first time. BUYER BEWARE. IT IS WORTH THE EXTRA DRIVE TO GO TO THE NEXT CLOSEST BIG O OR ANY OTHER DISCOUNT STORE. 64TH AND WARD IS TERRIBLE! Their customers are treated like idiots.

01
Dec

Posted by Anonymous


on 12/1/16 at 5:35PM

once the sale is made...and believe me that is their focus..you are unimportant. i purchased 4 tires6 months ago and they were jonny on the spot for the sale. however..recently found a nail in tire and revisited store for repair. sat 4 two hours for this little repair. meanwhile many other walk ins getting service for new tires. i will never purchase from them again. plenty of other tire companies that want repeat customers.they are marginally polite at the front desk for repairs....but after the sale service stinks. this location is vancouver washington.

02
Sep

Posted by Conquer


on 9/2/16 at 2:42AM

Beware Do Not go to discount Tiire in Knightdale NC .I took my Mercedes there omg wrong tires and messed up my rims . Horrible !!!!!! paid $600 for two tires. Customer Service sucks will never go back . They don't let you know when your car is finish 3 hours waiting . Driving home tire sounds awful shaking. Call back less than hour to return the tires. I was told you need pay more money and you have to wait for the tire to come in . Wasting my Time ask when will the tires be in I was told when fedex dellivers them . Wow Bad Customer Services I guess when someone dies the owner will step up until then Do Not waste your time. They should be called Used Discount Tires . For your safety go somewhere else .

09
Aug

Posted by Anonymous


on 8/9/16 at 11:59AM

Been waiting for over a hour to get my tire fixed at 67th ave in Peoria saw three women walk in get help with no appointment get help and leave and I'm still waiting!!!

04
Jul

Posted by Dennis R Brunson, Sr


on 7/4/16 at 9:10PM

My husband purchased four new tires in grand prairie tx in March of 2016, while traveling home to Hot Springs Ar, the bolts and lug nut stem broke on the driver rear side, cause damaged to reat lug nut stem on the wheel driver, we have pictures to support our claim, we contacted the manager at the gp location, Taylor Coe store. , he stated he has submitted all paperwork to corp and as of today July 4, 2016 we have not heard or received any correspondent inregard to this matter. We feel we have waited patiently, we want this matter resolved, this accident could have caused the life of my entire family. We want to be compensated for the inconvenience, we would appreciate any assistant in resolving this matter. Thank you,

15
Apr

Posted by Anonymous


on 4/15/16 at 11:11PM

I was very pleased wih professional help I got from Danny and his staff. I get the same care with Travis and the Richmond store. Danny is with the store on Richmond rd. and Man o war

31
Mar

Posted by Anonymous


on 3/31/16 at 12:51PM

Hi I have comments about the delivery truck on the 27000 Southfield rd lathrop village mi they always park it in the ally's blacking the castommer way for hours

09
Mar

Posted by Robert


on 3/9/16 at 3:23PM

Discount tire had to order a replacement for a defective tire. When it comes I drop everything to come down aND spend over 2 hours while people are put ahead of me, because I was waiting on you to get the replacement. To make things worse it is hard to sit because of back and leg problems, where's the customer CARE. And wait without being told how long ai would have to wait.

05
Mar

Posted by Anonymous


on 3/5/16 at 6:07PM

I purchased snow tires and rims in November. Discount tires said they would put on my all season tires in the spring for free. We knew that two of the tires would need to be replaced soon, and we discussed it with them when we bought the snow tires. They said the tires could get us by a little longer. However when we went to swap out the snow tires for the all season tires, they refused to put them on because they were worn. I don't think it is there right to refuse a service that they said they would do and tell me I had to buy new tires in order for them put my tires back on.

24
Jan

Posted by Joseph


on 1/24/16 at 10:23AM

Purchased my Michlen tires 30 months ago and have 13,000 miles on them. They are all weather cracked.
They were all warantee replaced at 90% of value.. I had to pay the 10%. However I had to pay for balance, tax, installation and disposal. Is this fair.. Should not Michlen pick up that tab?

11
Dec

Posted by Sully


on 12/11/15 at 1:48PM

I stopped at your store on Hampton off of I25 in Denver to get a check on a light indicating low pressure on my VW Beetle. Your associate, Paul, greeted me as if I was the most important customer to come into the store ever. We chatted as he checked the problem as if he had known me for years. We discussed Denver, the Broncos and my car. The reason I write this is not often do I come across Customer Service personnel the likes of Paul. I will be back and Congratulations for having employees like Paul.

30
Nov

Posted by SCOTTY


on 11/30/15 at 2:57PM

at the begining of november after several trips into your store in waite park minnesota without recieving any help at all, i tryed calling your store and after 4 days someone finaly answerd. i told them i needed 4 tires gave them the size they said 3 to 5 days and said they would call when they came in. this was november third. i called 2 weeks later not hearing from them . they said the will be in the next day, AND i didnt need to call anymore they would call me when they are in. as of yet which is december 3rd i have yet to recieve a call. NICE.

14
Nov

Posted by Klynnestone


on 11/14/15 at 3:09PM

Discount tire removed a spacer from the back tires of our boat trailer, we drove that day 75mi on the highway, the tires rubbed against the bearings creating friction and causing the bearings to break and the tire to come off the trailer. Stranded we were told they would "help" by filing a claim with their claims department. My entire families lives were in jeapordy and that's how they "help". Don't ever buy tired from them.

21
Sep

Posted by Anonymous


on 9/21/15 at 1:57PM

I am NOT happy I just went to the location in Knightdale and got two new tires the salesman by the name of Chris was excellent in helping me I left the store after about an hour and pay $264 I stopped to get my car clean just afterwards unfortunately the guy that cleaned my car could hear air coming out the left rear tire Ameli went back to Discount Tire and received excellent assistance from a gentleman by the name of Randy it took about 45 minutes but they are able to fix the problem because apparently the air valve was pinched causing it to let the air leak out slowly the reason I'm upset is because not once did the manager ever say anything to me and he was well aware of the problem he did not address the situation and tell me he was sorry or even offer me a little bit of a discount but fortunately wendy was very helpful and kept me updated on what was going on

19
Sep

Posted by mneikirk


on 9/19/15 at 7:10AM

Im really disappointed in discount tire I needed a tire changed because a blow out they said the tire was too old and couldn't change it !!! Then I go back to another location because I had a low tire and they said they couldn't air up my spare. ??? Whats up discount tire ,?? Ive been 2 times and both times I got turned away. I will never go back to any of the discount tire locations. And I will make sure to post this on facebook as well to let everyone know not to go to discount tire.

12
Sep

Posted by Dee Tee


on 9/12/15 at 7:38PM

I just purchased two tires from sales associate, Mr. William Vasas out of the Canton, MI, store for my 2009 Chevy Impala.  Previously, I purchased 4 tires for this same vehicle from Discount Tire in Canton, MI. I advised Mr. Vasas that I wanted the two new tires placed and to place the two new tires on the front of my vehicle and in turn he proceeded to badger me as to why did I want them placed in the rear since he highly recommended placement in the rear. He was rude to me and I can only assume it was because I did not agree with him which caused me to be stern with him. I was forced to remind him that I was the customer and to honor my wishes. I am not sure based on my interaction with this sales associate if I will ever return to Discount Tire or recommend this store for tire services to any of my family or friends in the future. Mr. Vasas needs to be retrained or at least reminded that the customers should be treated more respectfully and he should practice maintaining his professionalism when dealing with customers.  He tried to bully me and then belittle me in lobby of the store since he was the so called "tire expert" and I wasn't. I did not appreciate that. He also told me that I had only 10% tire life on the two tires I elected not to have replaced. To my dismay, the tire technician who actually installed my two new tires informed me that my two other tires had 40% to 50% life left on them. Not only was Mr. Vasas rude, but he was apparently dishonest as well.


Sincerely very disappointed customer,


David T.



Sent from my T-Mobile 4G LTE Device

03
Sep

Posted by David


on 9/3/15 at 6:35AM

I went to an NTB (National Tire & Battery) with a coupon for an oil change and a tire rotation. They said they could do the oil change but not the tire rotation because my front two tires on my van were smaller than the rear tires and were showing bald spots on the edges. I took my van back to my Discount Tires in Cedar Hill, TX, where the front two tires were put on. The manager, Jaymie Gaddis, looked at my tires, checked his computer, saw that an employee had installed the wrong size tires FOUR YEARS EARLIER, and said it was their mistake and they would make it right. He then proceeded to check the Discount Tire inventory and had two new tires of proper size put on as rear tires and moved my old back tires to the front. The cost to me was ABSOLUTELY FREE! Discount Tires has always taken care of me and managers like Jaymie Gaddis of Cedar Hill, TX, are the reason why I will continue to be a loyal Discount Tire customer.

05
Aug

Posted by hill


on 8/5/15 at 6:33PM

I came to Discount Tire because I needed tires I ask you the same size tire they sold me a smaller tire when I noticed a difference they came out to my tires and told me I actually have bigger tires on my van so I got my neighbors opinion, he said smaller. I went to Firestone and ask them they sold me a different smaller tire. no one amswers the phone to fix the problem and now the last guy is leaving they wont fix this. On eastern nv.

15
Jul

Posted by Anonymous


on 7/15/15 at 4:29PM

bought 4 235 75 15 for 91 ford f-150 . needed the old tire for trailer. the ribs were totally destroyed on the old tire. can not use them. I think the old tire could have been removed without damage. the used tires still usable tread left and would cost about $25.00 per tire. I think I Discount Tire should be responsible. called manager at discount tire longview Texas.BryceMatthews basically said,tough luck can't help you.I have always bought my tires at Discount Tire.Was not treated as a valuable customer. will post the transaction on facebook

27
Feb

Posted by Anonymous


on 2/27/15 at 3:38PM

I just came from Discount Tire on Longpoint DR in Houston, TX and asked for an air check because I did have a low tire and am getting ready for a long road trip. I was in the service lane for air checks and was told that it would be 35-40 minutes before they could check the air in my tires. Really???? 35-40 minutes for an air check. How disturbing. I have been a customer for many years and have never been treated with such unprofessionalism. This is way to much. This particular location seems to be getting worse and worse with customer service. This is enough to discourage me from having any further interaction with he company itself. It was indeed that bad.

10
Jan

Posted by Anonymous


on 1/10/15 at 11:10PM

Sales rep Tyler tried to sale me miss match tires. Did not offer to put the same type of tire on my car. Told me the tires were not available,didn't make a white wall any more. Did not give me an option nor inform me rhat they were mixing the tire up. After all of this, he had the white wall on-sight, had to take off black walls and replace with two white walls. This cost me hours in waiting time. Poor customer service.....very disappointed. Call a week ahead and was told the tires I need was available. Tyler works at the

21
Nov

Posted by Feebeemeea


on 11/21/14 at 8:55PM

To whom it may concern,
My name is Renee.I wanted to share my experiences with Discount Tire.
I have been going to your shop for several years. Everytime I walk into your shop I'm always greeted with a pleasant knowledgeable employees. They have always be flexible when it comes to making appointment's and time spent doing the job. Everytime I pull up to get my air pressure checked I never wait long.The employees always try their best to explain everything while making the sale. I have purchased a several sets of tires and I have sent several new business to discount tire. With all of that said I had to go to discount tire today because my tire was flat when I was heading to work. I had to leave my truck at your shop for several hours because the wait was 3 1/2 hours and i had to go to work.Someone left a message saying my truck was done. When I got there the manager said the cost to fix my tire is FREE. I asked why and he said we take care of our good clients. WOW!!! What a nice thing to happen specially around the holidays. I wanted to thank everyone who paid it forward.

On another note.....I had mentioned I have sent new business to your store a few times.may setting up some type of referral program. I do it with my clients and it really helps to increase business and keep my long time client's. I use a point and a percentage system. Just something to think about.

Thank you again for the fantastic customer service at your Round Lake IL. Discount Tire

Renee

Viewing Discount Tire customer service reviews 1 - 25 out of 53
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