Potbelly Sandwich Shop customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Potbelly Sandwich Shop.

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Viewing Potbelly Sandwich Shop customer service reviews 1 - 25 out of 30
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03
Aug

Posted by Anonymous


on 8/3/23 at 8:53AM

I have gift cards that their website confirms have balances. However, both cards return as "invalid" when ordering online or in the app. The corporate phone number you provide is useless, it does not get you to a live human after you select "customer service." Instead, you are immediately taken to an automated line where you can leave a message that never results in a callback. Same for using the "Contact Us" option on the website and app. They have a good product, but their customer service is non-existent.

27
Jul

Posted by Irina


on 7/27/23 at 10:51AM

soupe is good, but the quantity is depends on who works, who takes it in the cup.
sometimes, quantity is enough less than usually, it was really disappointing.
one time, I claimed , but I can not claim and request every time.. depend on situation also.
I felt first time very poor soup, very sad. normally I est soup with time, delicious, but today, finish too fast, it was really too few.

I don't want to really come back here . It's sad .
I would like to control for service quantity, more attention , more delicate .

08
Mar

Posted by Anonymous


on 3/8/23 at 4:19PM

Hi! I realize everyone is understaffed. I arrived at the potbelly in terminal B in Boston about 6:05pm. They were finishing up a girls sandwich and when I approached they informed me they were closed. The sign posted of hours of operation said 5am-7pm. I pointed this out to the girl and guy behind the counter. They told me they were understaffed and I could speak to a supervisor. Given the attitude of the girl behind the counter I didn't speak to the
supervisor. She also told me that a worker had been there since 4am. Customer service not at its best.

10
Feb

Posted by Fmsx


on 2/10/23 at 3:35PM

Hello I was in the foxvalley mall shop and I exsperience sickness after I ate sandwich yesterday

02
Nov

Posted by Brandon


on 11/2/22 at 7:18AM

I recently went with some friends to try something new. I expected the food would not be good as I anticipated but in reality it was the opposite. I ordered an Italian sandwich that was very much worth the money that I paid for, the flavors were so immaculate that it made me recommend you to my family and friends. Not just the food but the workers were also very professional and kind. They made me feel like I was at home which made me happy. Pot Belly is now one of my favorite places to eat.

26
Oct

Posted by Juju


on 10/26/22 at 3:12PM

Do not go here!!! Run as far as you can!! The manager Tim is rude and insensitive!! I bought soups which were old and made my son sick I came back for a refund with the soups that I purchased and he refused rather offered I more soups. Please give me my refund!! I work hard for my money and deserve to get what I paid for.

23
Aug

Posted by Anonymous


on 8/23/22 at 8:52AM

They always send me BOGO emails, then the system will not allow any orders. This now happens every single time. They cannot seem to fix their system.

23
Jul

Posted by Taylorhicks


on 7/23/22 at 2:29PM

Max on 7th ave mcdowel is a shift lead I assume or manager and doesn't treat his employees right I heard him tell a girl there to go do dishes when she was busy with my sandwich

19
Sep

Posted by Bhat


on 9/19/21 at 7:14PM

My order was to be ready at 616pm. When I arrived at 620 and waited another 5 minutes before anyone acknowledged me. I told the new guy I was there for pickup. He took my name looked at a few bags and told me that it wasn't quite ready. 10 minutes later I asked again to the gal behind the counter. She told me they hadn't started my order yet. I explained to her it was unacceptable that I am standing and waiting while they continue to make sandwiches for 5 other folks. I ordered on line so I wouldn't have to wait. They started to make my 2 sandwiches, then realized they had not made my shakes. The sandwich line man said he would start my shakes. 3mintues later the gal picked up to cups with tin foil as a lid. I told her I saw those shakes sitting there since I walked in, she handed them to me and told me they would be fine. Absolutely not okay. I requested new shakes to be made. At this point it was 640pm. She did offer me a free cookie...what a joke. None of the 3 employees seemed to really care and that infuriated me. I asked them for a customer service # and the poor new guy told me it was his first day and the other two told me they didn't know it. How absolutely rude and horrible customer service.

30
Jan

Posted by Sharmin


on 1/30/21 at 4:45PM

Your store located on Halsted in homewood Illinois has horrible customer service. I was left on hold for 45 min regarding a food item I did not receive. My husband decided to drive back up there and speak to the manager, this was jan 30th about 3:30pm. My husband explained to the manager that he came through the drive thru, didn't receive what he ordered, and that they still had him on hold. The manager looked at the phone and said oh yea you are.Just a terrible display of customer service for a manager and she couldn't care less.

21
Dec

Posted by FREQUENTTRAVLS


on 12/21/20 at 7:36AM

Why does Potbelly Customer Service not respond in a timely manner? It has been over a week when I made a complaint about a store that takes online order but is closed. There is no way to get a refund??

10
Sep

Posted by Anonymous


on 9/10/20 at 3:01PM

I went to potbellies sandwich shop in Kettering Ohio for the first time today. Regrettably I didn't get a receipt put in the bag since they charged me without giving me the mac and cheese which I ordered. I faced some pretty unhappy children at home. A 20 minute drive is not worth going back.

17
Nov

Posted by Ty'Nelle


on 11/17/19 at 8:51PM

We are in a hotel and we ordered through Door Dash. Soup, sandwich & chili from the Hyde park location. No spoons or forks are in the bag. We called the store and the very rude girl who answered the phone had to nerve to ask, Aren't you at home? Like that matters. Who delivers soup and chili without spoons. IT'S DELIVERY!The manager took the phone very quickly as I was fussing about her unacceptable behavior and said that they couldn't get back to us. Truly not the way you want to end your night when you have had such a hard week.

04
Nov

Posted by Aunt Reet


on 11/4/19 at 2:31PM

I was very disappointed today. I stopped at the store right near Union Station in Chicago. I planned on eating a sandwich on the train on my ride home.

I ordered the Prime Rib sandwich and I told the young man who waited on me how much I hated horseradish. I asked him to use ranch dressing instead and he said "ok".

I started eating my sandwich and all of a sudden - horseradish Ick.

There was nothing I could do about going back because the train had already pulled out of the station.

What a disappointment!!!

11
Oct

Posted by Patricia L


on 10/11/19 at 6:02PM

Yelp!
I left a Yelp review. I visited the shop on West Broad and Cox Road in Short Pump/Richmond Va.

Your employee Chris is a great asset, he is professional, knowledgeable, sincerely willing to get the customer exactly what they want! He upsells, recommends menu items and he has really cool customer service skills,
I'm an executive manager with 150 employees so trust me when I tell you he is great! I almost offered him a job at my Transportation company.
How we, the make and female working with him today absolutely do not have adequate customer service skills!
I hope you consider retraining them. The area your store is in has a lot of competition.

15
Sep

Posted by The truth


on 9/15/19 at 8:28PM

Potbelly Sandwich Shop in Harrisonburg, VA is being run by a group of middle schoolers who are more worried about non business information than anything else. The females there are absolutely ridiculous! For example they all leave another restaurant together with the manager to work at potbelly now their clique! Then go and put BAD reviews on their old restaurant site and say go to potbelly instead??? Come on that is so unprofessional! They dont use any safety techniques when it comes to themselves. And the worst, they talk about the other employees there for example one employee has a parent close to death and they think it's a joke. Disgusting in every way!

08
Jun

Posted by Jan


on 6/8/19 at 1:43AM

The Pot Belly in South Loop (off of Roosevelt rd) in Chicago is so dirty. The doors, the soda counter, with the tea strainer laying around getting exposed to more dirt. Boxes in hallway piled up very close to where customers have to sit. Employees talking loud bout personal issues & their appearance makes u lose ur appetite. I can't believe Pot Belly cant train managers how to keep up a restaurant, especially in the South Loop. Where do u get these pp.

14
May

Posted by Pam


on 5/14/19 at 9:30AM

Looked at Potbelly menu and decided not to give them my business. I didn't visit the restaurant in Short Pump VA store. Very limited menu. Disgraceful!

26
Apr

Posted by Anonymous


on 4/26/19 at 7:18AM

Went to potbelly on Roosevelt in Chicago was dirty,trash bags
in the store on the floor . At 9:00 am no oatmeal. Customer in front of me got the last and it took 20mintues for her to get it. Customers left because of no oatmeal. I know Potbelly is better than this.

16
Apr

Posted by Anonymous


on 4/16/19 at 6:56AM

I took my Husband to the store in Grandville, MI for his first visit and we ended up walking out. It was Saturday 04/13 around 5pm. The female who started to take our order was so rude. She started arguing with us about the bread. I could not believe this staff member was actually arguing with me. It was to the point where I was freightened of her. She looked like she was going to become violent. My Husband said we need to leave this place. We told her never mind and started walking out. She was yelling at us as we walked out. I still have a hard time believing this happened. We went right next door to another sandwich shop and the what a difference. The staff was quick and helpful. We will never go back to Potbelly again in Grandville, MI. Something should be done about her.

10
Jul

Posted by Horrible service


on 7/10/18 at 6:39PM

I Just Had The Worst Experience At A potbelly located at 1459 W. Taylor in Chicago IL.... Was there two days in a row and the second day experience was worst then the day prior... Completely rude employees both days.... Had no idea what was in the powerhouse salad....i asked for chick peas and they said it would be extra.... Received a total of five... Then I explained they forgot the humas and she replied sometimes they include humas and sometimes they don't... It changes...

The attitude from all the employees is enough to me to never enter that store again... Very disappointed... I'm a big fan of potbelly store.... Just not that one.... Never again...

15
Nov

Posted by Anonymous


on 11/15/17 at 9:56AM

I am so disappointed to learn today that the famous Chicken Pot Pie Soup that everyone raves about is no longer going to be offered at Pot Belly's Sandwich shop. I had been told earlier in the season that it would be returning to the soup line up around Thanksgiving.

Even the employees in our local store are disappointed that it will not be available. You guys had the corner on the market for that soup.

I was disappointed in January last year that it was considered just a seasonal soup and I had to wait until this fall, only to find out it will not be available at all. Please reconsider!!

Thank you.

09
Nov

Posted by Anonymous


on 11/9/17 at 12:07AM

Had high hopes when Potbelly opened, have eaten at various locations weekly for many years, food usually good, shakes a great deal, like the diversity of staff, accumulated several hundred shares of company stock over this time...yesterday I experienced unfriendly, disengaged staff, tried to point it out to no avail (I was pushier than usual, not my best moment), so I left, ate sandwich in car and called the 312 customer service number...got recorded message, a really bad one... suggesting I could get in touch with them via social media...I left a message (no return call yet)
Discouraged investor who dumped my stock prior to yesterday's closing

23
Oct

Posted by Anonymous


on 10/23/17 at 2:23PM

I watch a commercial for pot belly on tv if you down load your app today only so I did much to my surprise the app didn't work so the manager at the store had me purchase the so call free pastrami sandwich she said she had no knowledge off the app and then said sometimes it works and some time it don't quite rude I think you owe me apology and a sandwich

14
Jul

Posted by Anonymous


on 7/14/17 at 11:37AM

Today I went to potbelly in the building where I work. I work at 900 n. Michigan. The bloomingdales building. I stopped coming in here because of the service and the way the sandwiches are made. I have worked in this building for three years for the office towers, just to give u a background. The service was amazing except for the Hispanic young lady who works there. I don't know her name but her hair is dyed a reddish brown with black roots. Not sure if she is a manager, team lead or what but she is very much extremely rude as hell. She rolls her eyes, she makes snide comments. Customers are very much aware of this. I used to work at McDonald's for 9 years before I started working in this building, so I am very much aware of customer service. She has no customer service skills what so ever. I think her name starts with a N. she needs to be re-trained..

Viewing Potbelly Sandwich Shop customer service reviews 1 - 25 out of 30
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