Read the reviews below to see the experience other people have had when dealing with customer service from Radisson.
Check in.
Broken shutters on entry door so people can look straight into room.
TV does not work.
Workers came in and shuffled the channels around and said if green light don't come on after they left then it doesn't work. That it must be some cable problem...no real effort to fix anything.
Toilet roll came flying off the toilet bar ....also broken.
Lamp in bedroom keeps shutting off and coming g on for no reason.
The place is not it kept up or taken care of.
We spent four nights in Raddison on 8 Traders Circle from 10/3 to 10/6. We were very unhappy with our service. First our sheets were only changed out only one time while we were there and that was on Friday afternoon. After that they would come in & just remake our bed and replace towels.. We had to always call to get more toilet paper in our room. I normally stay in Hilton Hotels but we were attending an event in this hotel that's why we agreed to stay here... I never would have believed the service that we received..
I booked this particular radissson based on a family member who stayed when it was freshly remodeled.. Never In he'll I would recommend not stay at this Hell home again, I drove up North for a shower, got off the road and went and was checking in, get to the counter gave my Info, I gave this nut my card, now my reservation price was 439.00 +50.00 fee.. This moron said 639.00.. I said WHAT?!? He repeat it I said wait it's 439.00+ 50.00 he went on to say it's 30% and it falls off and my nephew said what are you charging her that much for, it's only her in the room!! This dummy couldn't explain nothing he calls a manager over and then said o nevermind, like a fool I had no choice he already tied my card and money up so had to stay, he then ask do you have a car I said yes he said it's 9.00 a day😠.. my nephew checked in right after me he said to him o I won't charge you all that because she already paid the fee.. I said What??? So get to room the damn key didn't work had to lug all my stuff back to the front desk and by this time I said out me next to my nephew he said o he got the last room. Lucky my floor and room was quiet, so got up and it didn't sit well with me so went and ask for a manager he take one look and say he over charged you by a lot.. he gave me half off one night and food voulchers.. so Sunday came in from a long day was awaken at 2:30 a.m, by some Idiot kicking a door, it stressed me out because it was so loud thought he was breaking into my room, just as I went to call downstairs, it's stopped.. so took me a sec to go back to sleep, well it was next door to my sister room, she said he slammed doors in his room all Morning, threaten to murder the female that was with him, screamed and Hollard all morning and was tossing furniture around!! So later that morning when I went to check out the same clerk was there, I said to him you over charged me and held all this money on my card and I spoke to your manager, we both me and my nephew went to complain about the disturbance he act like he got an attitude so my nephew said I sense that you're not happy because we're complaining, this moron said well why didn't we call security, then he proceeded to say o well we have just one security guard, that's when we said we're done give us the corporate number and manager, it was one of thee worse experience we ever had, their attitudes were bad, people pay too much to get bad attitudes and service.. I'm done with their properties!!!!
Hello I am attending a conference at the radisson paper Valley in Appleton WI in may and am having problems booking my room. I called at 3:30 today and was told the reservation department was closed. I could call back in the morning at 9 not sure how late they would take reservations because they are training. I tried to book online and it says there is a two night minimum.. it's a one day conference on a Wednesday I only need one night. I was wondering if anyone help?
I Cortney Bradley asked to move rooms because my room on the sixth floor was not receiving wifi. I moved to the first floor and forgot my purse only to find it at the front desk it had been gone through and all the money I had in it was missing. I contacted the SUPERVISOR Barbra and she said that maybe I did not have money in my purse. She was very rude nothing was done about it and she basically tried to make me feel as if I was the one not telling the truth. They know who took it and instead of doing something about it she told me it was impossible that the girl took my money, the same girl who did not report it to her SUPERVISOR who instead brought the purse down to the first floor then gave it to someone els to bring to the front desk
Greetings, During this past weekend I had a wonderful time at the ARABIC Temple #40 and ARABIC Court #95 Ball, which was held at the Radisson Hotel in Cromwell Connecticut. I am writing this to inform upper management, that during my stay at your hotel, one of your employees, who name is LaSHAE, (no last name given) was very helpful to our group, and she definitely was on top of her game by providing top notch service to us. LaSHAE truly provided well appreciated service to the Guest, bringing to realization that there are some employees who still believe in providing excellent customer service. LaSHAE, thanks for all you do. Thank you...
Very bad customer satisfaction they didn't have towels in the poo area didn't even acknowledge me when I wsd told there's a early check in the staff was mummbling stuff as I walked away I would not recommend this raddison in Whitier California very horrible
My friends and I stayed at the Radisson Memorial Day weekend. The first night we arrived very late and they no longer had a double room. They were very accommodating and provided us with two king size rooms. The problem started the next day. My friends and I had places to go and things to do. We had to pack all of our belongings and put them in storage until they could provide us a double room. This limited my ability to be able to go anywhere or do anything because the reservation was under my name and my friends would not be able to check in without me. We were not able to check into the second room until after 3 o'clock . Once we got the double room, the air conditioner wasn't working, the phone was not plugged up, were no light in half of the lamps in the room and I had to wait 40 minutes for them to bring me an iron and an ironing board. This made us late to the functions we were attending that night. The staff behind the desk said the third floor was newly renovated and these were unfortunate glitches. They apologized but for me I will never stay there again it felt like my whole weekend was inconvenienced.
In August of 2015 i experienced a form of racism by security manager Bryan Costello at the Valley Forge Radisson in PA. I contacted and emailed customer service and never got a response. I also found out the report I filed the night of the incident was not entered into the system. He manager who took my report and Bryan I later found out are friends so it was never reported. I left the hot and stayed at a competing hotel chain as a result. I will never stay there again and every organization that I come in contact with that is thinking of hosting there i will be sure to let them know how unprofessionally i was treated and handled.
I'm staying in a ridisson hotel Orlando Florida 2900 park way blvd Kissimmee fl 34747 I came to have a nice vacation with my family ,main door not close good bathroom door don't close at all plus all that bee don't have water since 8 am came back from the parks and is 6 pm still no water they said they testing the pipe , I wash my teeth with battle of water and my face same my wife and kids. Now my kids needs to go to the bathroom and they said they still testing the pipe I will never stay in this ridisson again.
My dad is a busy businessman and his customers come first, so I would like you to know how I saw this pan out.
Your “motto” which is on signage throughout your venue is “Yes we can”! I am afraid I counted the number of times that we were told “no we can’t” often followed by “its on your contract”.
Per your website:
At Radisson®, we are passionate about our "Yes I Can!" TM service philosophy which empowers employees to make sure that you are completely satisfied with your stay. You and your attendees will enjoy:
This was not by any means the experience our wedding party, the family or our guests had. This statement tells me as a consumer that all your employees are empowered to make the guests experience the best it can be. Now your employees from a “service” standpoint really do uphold your promise, however your management team shoots it down, not allowing them to make it right. The employees were only able to do their jobs, not make a better experience for your guests, the managers actually created a very uncomfortable experience. Our experience was a complete lack of execution of your statement.
The experience that I personally had with your management staff was horrible. Every manager that I spoke with from the set up, to during the wedding/reception brought up the “contract”, I am not sure if that is how they are trained but with my experience with your events managers across the country, I have to believe that it is. In the summer of 2012 I helped plan a wedding for my cousin and his fiancé in Madison, Wisconsin and the service during the set up of the wedding, although not nearly as bad as this, was not good. They also kept referring to the “contract”.
Working for a large insurance company I can defiantly understand the “contract”, however I also recognize this to be a high stress time for my customers and do my best not to act in a non-empathetic way during their time of stress. This was a couples wedding day, a day that they and their family will remember for ever. This day’s memories are fogged by the stress and terrible service given by your management staff.
With that said there were two engaged couples in the wedding party that will no longer be using the Radisson for their venue. In addition to that the DJ will not recommend your facility, in-fact I am sure he will discourage it, as well as the bakers who brought the cake, they said they have never ran into such rude event coordinators. No one could believe the rude treatment and how unorganized a company of your size was on the day of the wedding, that had been in the works for over 7 months (and paid for).
I have attached pictures of them setting up the room for the next group while our party tried to take pictures….keep in mind we only took pictures for less then 30 minutes. The pictures include the fact that all the profession pictures will have tables in the corners and some are in plain sight, hopefully will not cost extra for cropping them and using software to fix them.. The buffet and plates are behind the bride and groom while greeting guests (I cannot believe this is a normal practice), as other wedding party is attempting to get ready around them. There is one with bride, groom, maid of honor and best man that you can see your manager setting up tables with blue centerpieces (the color of the next wedding). It was overall a horrible place to take photos and not what was agreed on prior to the day. The bride was also upset because of the way she was being treated as she was taking her wedding photos.
I hope that this e-mail upsets you enough to act on it. Please get back to me on your intentions to resolve this issue.
Regards,
Dear Sir or Madam,
I want to inform you that my last stay at Park in by Radisson in Dortmund was very dissapointed
When we booked our room it was mentioned that the check in time was 15,00.
We arrived at 15.05 and at the front desk there where 3 ladies working so I gave my reservation paper and they told us to go to the bar and wait there for about ten minutes, after 15 minutes i went back, I left my husband at the bar because he has a handicap and it is very difficult for him to walk,the other lady from the front desk ask again our name and said we should wait for ten minutes because the room was not ready,this scenario went on for one hour and a half,between some bus tour arrived and they had immidately their room,on our reservation was mentioned we would get a welcome drink and a cityplan well I did not see any of it, during we were waiting we had to pay our drink even,we had a drive by car from 4 hours to reach the hotel so we were kind of tired and then have to wait like that it is scandelous
Also the parking in front of the hotel there was space for about 7 cars and a bus which was completely full,and if there would come a free space should pay 13,50 euro but this is a space just on the street and in fact not comfortable
I went to park my car finally behind the corner and because my husband has a card from disabled person we could stay there for free but it was trouble to unload to enter the hotel because I had to go twice up and down
The room was clean but cold and very difficult to adjust temperature
The breakfast buffet was very difficult to look for everything and in fact for a radisson hotel not satisfying
Also for people wich normally do not speak german it is not good feeling because the staff does not speak English,French or Dutch,I did not try Spanish
I can say only this very very dissapointed
I sent this message to the customer service twice, but I did not get any replay to it:
Dear Sir or Madan,
I wanted to inform you that I was not satisfied with my stay at your hotel. Please share my experience during a 4 days stay:
1.First the room safe was not working. I called the front desk and it got repaired after a while.
2.The panoramic glass elevator did not work. After 2 days it got repaired
3.The shower was only warm, even on max temperature. The next day it was ok again
4.The internet did not work stable, 2 emails got lost that I wrote online. So I stopped doing that
5.The coffee whitener 3 times contained pieces instead of powder, so I bougt some milk
6.Your freezer turned my milk into a 1 kilo ice block over night. So no milk
7.The notes paper was not refilled after I had used the last sheet, so I used my own paper
8.On your homepage it is stated. „beach access“, however this is not true. There is no beach access from your hotel. One has to walk all the way down the public road.
This 8 issues in 4 days are way too much to be 100% satisfied. But when I informed the staff at the from desk on checkout, I was told that now there was nothing that could be done, I should have complained earlier and above all I had the lowest rate already and therfor it could not be reduced further. This was very disappointing.
Ronald S.
Germany
I had a terrible experience in the Radisson Los Angeles Airport on ocotber 17. When I was checking in, my dauther tripped with the line separators an a pole came down and hurt her finger pretty bad. I asked for a dr., there was no dr. They sent me a guy with some firt aid kit which he didn't even know how to use it or what he had in there. I tried to go to an emergency place people told me was a block away but there were no taxis, and of course nobody tried to help or even ask. Finally the guy in the valet parking lent us his car with a guy who helped in the valet parking, of course they were mexican, a little human touch. We got to emergencies where we spent 8 hours. My 3 year old daughter got 4 sutures and had to inmovilize her finger since she had the bone broken. The hotel people never asked how she was doing, but the check in lobby was full of blood. I placed a claim with security so I could get a refund on what I spent in emergencies, Craig Careon told me he would get in touch with me after one week, I never heard from him. I have tried to call but never got an answer, and I don't have his email address. I have one from Mytzia Garcia but I never got an answer from her either. The way the people from the hotel reacted is far from human behavior, I am pretty mad at the radisson chain, and still I want my refund since I had a terrible experience with you. I hope I get an answer finally from somebody. Thank you
I was sent an email from the Radisson to comment on my recent stay and what is needed to improve any sistuations at the Radisson. On August 1-3, my family had our 100th reunion at the Radisson. When I checked in on Aug.1,2008 it took 4 rooms to get me right.1.The Radisson should always know who is staying in the Hotel.2. When reservations are made 2 months in advance there should be no problems with checking in. 3. Always make sure that the employee's no how to correct a problem.4.When checking out do not ask for credit card again when you have given to the clerk when checking in.5.When the customer give you the room that they are checking out of , match them to whatever and however they checked in. When I checked out I gave Michelle my name and she checked me out in another name and my card was charged twice for two different rooms when I only had one room.
