Read the reviews below to see the experience other people have had when dealing with customer service from Ramada.
Pathetic experience ..
Did booking days before n specifically booked the rooms on higher level with river view....for which paid more also....
But when arrived at hotel....got to hear that rooms not available...also the staff so un cooperate
Wifi..sucks...when did complains ...staff at reception replies that bcoz many users use together problem arises...n on hearing this I was like .....am I in ramada.???
Ramada hotel in Hollywood Florida located on Harrison st.. didn't have anywhere to stay anymore so I reserved a overnight 10/31/2019 to 11/1/2019 and they canceled it due to no money on my card, so I brought cash and right when my boyfriend and I walked in the manager immediately said "you guys should go somewhere else" no reason or anything for saying it, didn't ask our age or anything at alll.. the overnight was 85$ and she made a new reservation which was 137$ FOR A OVERNIGHT .. not saying the hotel is bad but the manager is RACIST and HATES GAY PEOPLE 💯 she called my boyfriend a lowlife because we couldn't afford the overnight .. disgusting
Ramada hotel on 7770 south Peoria is the worst hotel disgusting, they don't change the sheets on the bed, I will not send my animals at this hotel. Front desk worst, gym lots of flies, pool disgusting worst, room disgusting. They don't change the sheets after each customer. Everything about this hotel disgusting and please change your name to Motel. It is not all about the money but make your customers happy. RAMADA Is the worst hotel in the world and disgusting 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮
We reserved 2 rooms and one was available at ckeckin. We were informed both would be available by 3 earlier in the day. It is now 6:30 and still no room available. They have indicated they don't know when the other will be ready! Come on. We would like to just leave but already have one room occupied. I understand conditions beyond someone's control but they should be working with us. I'm frustrated with this business model.
This is a first for me as I have never contacted a hotel or business to voice a positive or negative concern before.,But in our case I thought I needed to respond and let someone know about our stay at the Ramada in Salt Lake City airport location on June 22. Upon arrival at 4 o'clock in the afternoon we were notified that our room was not ready or cleaned yet and looking around noticed others standing around in the lobby we're in the same predicament. First off I could not understand the woman behind the counter as she spoke broken English (assuming she was from India or Pakistan) After a 20 minute wait we were given the keys to our room, and walking down the hallway towards our room we were overtaken by a pungent smell coming out of the carpeting. When we entered the room we both noticed all the chip marks and missing paint throughout the bathroom and bedroom area. The blow dryer in the bathroom kept falling off the wall, and the towel rack above the toilet only had one bracket holding it up, the sink drained very slowly, and the air conditioning could not be raised or lowered so the room was a little too warm for our liking. The refrigerator control had been removed, so the bottled water we put in there barely stayed cold. The door only had one lock on the handle as the security lock had been removed, and even though The carpeting appeared to be clean, We decided not to walk around in bare feet because it's outdated appearance as the whole room look to be 20+ years old. The next morning when we went down to get some fruit and juice for breakfast we could not find a clean table to sit out, so we clean one ourselves. We paid $120 to stay at this hotel which was ridiculous for it's appearance and obviously we will never stay there again. Since returning home my girlfriend and I have both got on Facebook and notified friends and family about our experience and advised everyone not to stay at that hotel. Extremely disappointed and thought someone should be informed and hopefully do something about this, thank you.
Jaymes at Ramada inn in salt lake City treats his guess like crap! He is very very rude and very ignorant! He has also likes to start fights with the employees at the front desk in front of customers. And this is the Ramada Inn at 2455 South State Street in Salt Lake City Utah. I suggest anybody who comes near this place stay away they are very ignorant very rude and have no understanding towards customer. They also allow a truck with a trailer attached to take up 12 parking spots so we can not Park here. I will not stay here again! And I will tell all my friends to stay away from this place! Very very bad customer service!
2nd March 2018, Ramada, Birchanger, UK (Stansted Airport)
After Ramada refused a booking made through their agent Gala Hotels, Gala then refused to give us our money back because Ramada won't refund them.
We're not really surprised at this as Ramada ignore our emails asking for assistance; all of them.
Ramada if you actually read these comments and care, here's the recording of your clerk refusing our booking, the one you won't tell Gala you refused. We've put it on YouTube as it's too big to email you:
Hotels.com
Ramada Arcata
Feb 23 - Feb 24
Real-time Feedback
Check-in
Lobby Slow Check-in Rude Staff employees talking
Room
Few Amenities View Noisy Not What I Booked
Location
Noisy Inconvenient
The tv does not work. The show time does not work. I was told we had a private balcony over looking the garden. No garden, no balcony. The manager sage is very rude and insisted coming in our room to fix our tv then could not fix it. Not given the services or service I paid for. Chris the manager was talk I g about personal business with employee and rude to his female staff. I thought meukey was very very nice and should be in charge. Not a rude loud person who does not respect the privacy or atmosphere on the lobby.
Steven Dulin
We will address this directly
Ramada Arcata Mar 9, 3:34pm
Thank you
Steven Dulin Mar 9, 3:54pm
Well after thinking about your abusive manners towards women. You have an Iraq, Middle Eastern abusive mentality towards Americans, Women customers, Wyndham, and Ramada. You are rude to your staff. You are rude and lie to your customers. You do not know how to manage a facility, you do not respect Wyndham or Ramada or the Company that made those companies famous and sought after. You are a nuisance to Arcata, and I would like to see you take your abusive middle eastern mentality and leave California. I believe women have equal rights. I niece Meukey, the sweet girl who you are mean and rude to along with the other girls who need a job and take your garbage, she should be in charge. Not some loud mouth uneducated no customer service skills guy who is from the middleeast and does not respect American, Women, or American companies. And your, you are a private owner and Ramada or Wyndham has no authority over the say so of your hotel, like you say, and you teach your staff to say. You do not have to follow Ramada or Wyndham policy, you are a private owner. That is garbage. I wanted to stay at a nice Ramada, a nice American Company, not a company run by with an abusive mentality towards Americans and females, who does not follow company policy. Then you want that company to handle your complaint and send you business. I say go back to Days I Arabia or where ever you come from Dubai, who cares. Just leave the company alone if you do not care about the identity of that company and you only care about you just like a male egotistical narcissist. Plus you could not fix my tv. You lied about having a garden. You lied about having a balcony, the pool is not even on the property. Your breakfast was , the girls were nice, but I can see you got them trained like obedient dogs. And you control the food too. You refused to fix my tv, refused to send maintenance, came Sage came in my room 15 minutes could not fix tv. Promised a discount and a maintenance personal. I got neither, only treated like garbage, and told because you were able to fix the tv after I left, that I was not entitled to compensation. The list goes on and on. The guts constantly smoking pot right by the no smoking sign. The kids playing loud music at breakfast. The noisy room. I mean, I stayed there before Ramada bought it, when the management was nice, during the remodel, and those are clean walls, but thin, that hotel, is not designed as and has no business architecturally
Steven Dulin Mar 11, 10:55pm
Well after thinking about your abusive manners towards women. You have an Iraq, Middle Eastern abusive mentality towards Americans, Women customers, Wyndham, and Ramada. You are rude to your staff. You are rude and lie to your customers. You do not know how to manage a facility, you do not respect Wyndham or Ramada or the Company that made those companies famous and sought after. You are a nuisance to Arcata, and I would like to see you take your abusive middle eastern mentality and leave California. I believe women have equal rights. I like Meukey, the sweet girl who you are mean and rude to along with the other girls who need a job and take your garbage, she should be in charge. Not some loud mouth uneducated no customer service skills guy who is from the middleast and does not respect American, Women, or American companies. And your, you are a private owner and Ramada or Wyndham has no authority over the say so of your hotel, like you say, and you teach your staff to say. You do not have to follow Ramada or Wyndham policy, you are a private owner. That is garbage. I wanted to stay at a nice Ramada, a nice American Company, not a company run by with an abusive mentality towards Americans and females, who does not follow company policy. Then you want that company to handle your complaint and send you business. I say go back to Dubai I Arabia or where ever you come from Dubai, who cares. Just leave the company alone if you do not care about the identity of that company and you only care about you just like a male egotistical narcissist. Plus you could not fix my tv. You lied about having a garden. You lied about having a balcony, the pool is not even on the property. Your breakfast was , the girls were nice, but I can see you got them trained like obedient dogs. And you control the food too. You refused to fix my tv, refused to send maintenance, came Sage came in my room 15 minutes could not fix tv. Promised a discount and a maintenance personal. I got neither, only treated like garbage, and told because you were able to fix the tv after I left, that I was not entitled to compensation. The list goes on and on. The guys constantly smoking pot right by the no smoking sign. The kids playing loud music at breakfast. The noisy room. I mean, I stayed there before Ramada bought it, when the management was nice, during the remodel, and those are clean walls, but thin, that hotel, is not designed as and has no business arxhitechturelly
Steven Dulin Mar 11, 10:55pm
nor managerierly being m
Steven Dulin Mar 11, 10:56pm
marketed as a Ramada. Ramada, are inexpensive very quiet polite beautiful hotels. You are noisy managers owners, this hotel is a cheap hotel construction, and the ambiance is all wrong. This is a low class hotel with a spiffy nice paint job. That is good. But it is poorly run and has no business being called a Ramada.
Steven Dulin Mar 11, 10:58pm
Overnight front desk clerk Chris at the Ramada Inn Toms River,Nj,08753 .was very rude and appeared to be racist . He refused my boyfriend and myself service, stated he would call the cops if we kept harassing him. We were simply asking policy questions since he was trying to turn us away the minute we came in and he had to actually make a reservation. A simple talk' is how this will be handled by management . We the customer were not valued and sent away despite hav g correct means to pay for the room . Staff was very rude and not very knowledgeable , I.e, him calling the cops when he couldn't answer simple policy questions. Security apologized for the rudeness of the face of the Ramada brand that night . We are very thankful and gracious to them. Afraid to return for fear this man will mistreat is once again.
Ramada Inn. Please access The Ramada Inn Downtown Kissimmee. Stayed one night to catch a flight out of MCO 12/29/17. Booked on Trivago. Check in front desk treated me like I had done something wrong and refused to answer any of my requests or concerns. I was told that I would have to call Trivago. An Artic blast made Orlando very cold. Room heater did not work. We slept in our clothes. The room phone was disconnected and no phone cord found. Bath tub was painted over damage areas. One pillow had multiple blood and dried body fluids. Two of four lamps were not working. Hair on bath counter. Tub spout not connected. Did I mention we were freezing. Two full beds even though I had a printed confirmation for One. All these complaints were met with a deaf ear.
The room was overly noisy. Could not sleep because I heard traffic all night long. Was tired from not sleeping and was late to my appointment I could not shower properly and could not iron due to dirt. For the price this is insane. I called the front desk and the lady at the desk said we are next to the freeway and there is nothing I can do. I should have asked for a refund and find somewhere else but not knowing L.A. and no car, what else could I have done? I felt like I was at a drag strip getting ready for a race. Could not talk on the phone, because it was too loud and my family kept saying I can't hear you when a vehicle was passing by. Now I know why it was so loud. The window was open by the last guest so they could smoke. Look at the window it is absolutely dirty. Don't recommend this place it is also not safe for single females, it's outside not in doors like most Ramada. To top it off they had a stand off here in Hawthorne as well at a bank and the sirens were blaring for hours. The room is pretty decent but not like other Ramadas. The sheets had bodily fluids you know what I mean from a long night of passion from days ago. They simply did not change the sheets or wash them properly not sure which one. Guess what I am not done to put icing on the cake I got up to take a shower and the water was cold. Maintenance came and did nothing and agreed that the water was cold. Boy oh boy what a night I've had. : [
We were charged on our card for the room after we paid cash and given a receipt...We paid twice for our one night stay at the Ramada Inn 1000 Olive St. San Luis Obispo, Ca. we were given a receipt that the charges on our card were reversed...Received our credit card statement today...and we were charged & lied too! We want that charge reversed now and we are seriosly thinking about complaining to the FTC and The San Luis Obispo Chamber of Commerce too!
My stay in the Ramada in Davenport orlando was a living nightmare. We had issues from the beginning not to mention when i tried to complain to the front desk about many issues purchase room had, they offered us another room which was #201 which by the way reeked of mold, he stated the tv works so you and your pregnant wife and kids can stay in this room. That alone is a serious hazardous issue & a major health issue, which we did not stay in and went back to our broken down room the t.v eventually started working the following day so we were basically spending the 1st night in the room staring at the walls that were staind with God knows what and the sad part is the kids could not do anything, or entertain them selves with out watching TV even though we paid in full for a full serviced room that was not what we received nor given. The air conditioning unit in our room had 1 out of the 4 vents blowing air since the others were so clogged up with dust & dirt the air could not blow through it.The sink counter in the room had a huge Crack right in the front of it that the kids could have gotten cut or scraped on it if they were to rub against it and it was held up by a screw that was drilled in from the top of it to hold it in place as shown in the pictures. the drain in the bathtub to hold water and fill it or let it drain was broken, the water in the tub when showering would not drain therefore we had to shower and have dirty water up over the ankles and higher depending on how long the shower would take but the hotel had no Hot water the bath in after running the water on all the way hot for over 10 minutes it got warm but no more than that wich I found out it was not just my room when checking out since another lady was complaining to the manager about it at check out and the manager laughed and said we should have giving it more time to heat up. the shower handle to turn the water on was completely loose when turned it actually fell of the wall when I was turning it. there was dark brown stains on the shower curtain hope it was not feces. The water in the sink where the counter had a crack in it made a loud disturbing noise as the water that came out of it was white and pasty as it came out the sink disgustingly I had to stop my youngest child as he tried to drink from it, thankfully I stopped him before he did because he would have gotten severely sick if he did. Also the shower head would not move when I tried to set it to shower and it was only spraying water directly on the shower wall so we had to bath up against the wall for the water to wash us when trying to move it away it would not guessing from the rust behind the wall. I spoke to the hotel attendant and showed him all these problems the first night and told him to call the hotel manager and he said yeah sure Okay and laughed then walked away from the room. the following day I approached him about it to see what the manager said about the situation and how it would be fixed and he told me nothing since he did not call him to relay the message at all nor did he document it in the system, for it to be notated. The locking mechanism on the exterior doors to get in the hotel with the key card did not work and are kept unlocked so any random person could walk in to it at any given time to do as they like. This need to be reported to the better business Bureau and a speacial hazmat matter team to come into the facility and check for up to date permits as I'm sure they are not the hotel must be shut down and closed to be condemned until further inspection as it is quickly falling apart and decaying. Among many other issues I saw at this hotel these are the ones that need to be looked in to first as a high priority.
We stayed at the Ramada at exit 19 queensbury ny on 2/18/17 the room we had was horrible, no heat, brown water and the hair dryer did not work, the staff did their best but rooms should be checked more frequently to be sure everything worked, we were given a discount on our room but the room should have been free with some sort of compensation, thank you- Karen cole 22 noble , the reservation was under Aidan O'Connor, same address and
I stayed in your Ramada in mystic CT on 11/4/16 - 11/6/16. They put a hold on the money on my card and said it will be off when i check out. Well it's now the 16th of November and they have not taken the hold off and when I call they tell me they will take it off and they don't. That is $229.00 of my money that they won't take the hold off. I'm getting real pissed off now. I'm about to talk to my lawyer about this so I can get my money back.
I have tried to contact the Manager at Ramada in Birmingham, AL several times. I called Corporate office and sent in a complaint. The manager emailed me and asked if he could resolve my issues... and that is the last. He has not yet to email me back or contact me. I would like a refund for 10/6/2016. I did not stay. I have been trying to cancel sine 10/5. Thank you
To Whom It May Concern,
I stayed at the Ramada in Albany, NY on 9/30/16. I have been a return client of Ramada for many years and it has always been an excellent experience but this time, not so much. They said all their luggage dollys had been stolen so we had to hand carry e erything to the room. The lobby was unkempt, the staff a bit frazzled. We had resevered a room with two queen beds but upon checking in they said all they had was a room with one king which we took just to find it was one double bed. The room was clean but all the lamps were unplugged. We had to move the bed to plug in the lamps. So I was disappointed in the overall experience. I am hoping this was an isolated event.
Room was dirty, bathroom wasn't stocked,toilet seat should be replaced,TV kept fading in and out on all channels, dog crap everywhere outside our sliding glass door of our room (GROSS!),and couldn't get Wi-Fi to stay connected. Paid a spendy room rate , considering the condition of the room.I cleaned rooms for 3 .1/2 years, and inspected for 5 years.People are NOT doing their jobs!! I feel Ramada Inn owes us compensation of the cost of our room or a couple free nights in a CLEAN room! VERY DISGUSTED & DISAPPOINTED GUEST!
My friends have just checked into the Ramada hotel at Frankfurt tonight, date being 14/09/16. The night manager was rude, racist and disrespectful, he decided to ignore them while they stood waiting for 5 minutes, assisted a Caucasian visitor who walked in after them and then when my friend tried to draw attention the manager merely waved his hand as though he was shooing away an animal. I find that to be absolutely disgusting behaviour and appalling in the way of customer service skills. The management clearly needs to be reviewed urgently as I am sure a housekeeping staff would have had a more pleasant and professional manner than was displayed towards my friends by this so called manager. I would strongly advise people to avoid staying at this hotel in Frankfurt until these issues have been addressed.
We stayed at the Ramada in Mackinac City,MI. The room had a horrible smell, dead bugs everywhere mold in the bathroom around the tub, the toilet and the ceiling. we had just come off a 60 mile backpacking trip and were exhausted so we decided to tough it out. During the night my husband went to flip his pillow over and saw a couple of dark spots on it, thinking it was bugs he flipped the light on to find it was blood spots. Clearly they did not change the sheets or pillow cases. Immediately the next morning we took the pillow to the front desk and showed the woman there she immediately called the manager on his cell phone. My husband explained the situation and instantly the manager accused him of bleeding onto the pillow. He said "how do i know thats not from you" my husband told him you can come in and look none of us have cuts none of us are bleeding the sheets and cases were not changed. the manager said "you don't know that, how do i even know that? i will have housekeeping get you a new pillow when they get in" we told him no we're leaving, he simply said "ok" it was very apparent he didn't care. We never asked for money back or a discount but the manager kept repeating over and over "I'm not giving you a discount if that's what you're trying to get" finally my husband got mad and said "i never even mentioned the word discount" the manager said "good you're not getting one" and hung up on him!!! WOW!!! how is he still employed? what wonderful customer service skills no wonder why the place looks the way it does... pool/jacuzzi were nasty too i strongly recommend you DO NOT stay here you will be disappointed.
I was recently a guest from August 13 to August 14 at the Ramada Limited in Norfolk, Virginia. My itinerary number I was terribly disappointed in the lack of cleanliness of my room. The room itself was at best "shabby." The bathroom had obviously not been cleaned as the toilet seat had a large amount of old, dried urine on it. The toilet bowl was filthy. The shower was also quite dirty. The telephone, both receiver and base were also quite dirty. I called the main desk to complain and a serviceman came to the room and cleaned everything with Clorox bleach and then apologized for the "inconvenience." I have never before experienced such lack of cleanliness in any hotel/ motel I have visited. If it had not been that I got to the motel rather late in the evening, I most certainly would have left to find lodging elsewhere. I will probably never again book rooms in a Ramada again and will advise family and friends to do likewise. Your company should be ashamed to have a motel as careless about cleanliness in your corporate group.
Marlene Goodman
