Visionworks customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Visionworks.

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Viewing Visionworks customer service reviews 1 - 25 out of 39
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25
May

Posted by Anonymous


on 5/25/23 at 6:40AM

hi, my wife and I having been going to Vision Works in Newnan Ga for about 15 years. the past few experiences have not been pleasant or helpful. we both went theres about 3 weeks ago, on different days and the people there did not seem to know what the were doing. The supervisors were very rude and short with us on the phone... I was told my contacts would be in 3-4 days... after 5 days I called to be told the system was down that day and she would order them now... 8 days later i called and the supervisor was so rude to me and told me I was never told 4-5 days and it would be weeks before my contacts would come in ... My wife's contacts are a problem and she cant see with them... when she asked to talk to a doctor she was told 'that's impossible". We will never go there again... even though we have spent money there for these contacts we are going to start over somewhere else.. I wanted you to know how poorly this store is being run.

25
Feb

Posted by GammaJ915


on 2/25/23 at 1:39PM

I recently purchased regular vision and prescription sunglasses, but I was not offered the buy one, get one promotion that is promoted in the store. I was charged full price for both. I've only ever used visionworks, but I am very disappointed that I was not offered the discounted price.
I may look elsewhere the next time I need new glasses.

14
Nov

Posted by Tracey


on 11/14/22 at 9:32AM

Whatever you have going on with your customer service is ridiculous!! I used to be able to contact my area store directly. Not possible anymore! You call the 800 number only to wait on hold for 5 minutes and then you hear a recording that says I reached after business hours and hung up on! I had to use my lunch to drive to the store to ask why my sons glasses were taking so long. After being there for some time, they looked on their "computers" only to see that the manufacture never was sent the frames. So, if I hadn't gone in there to ask, they would have never known that there was an issue. It will now be over three weeks before my son gets his glasses! Visionworks, you used to be great! Now, I shall reserve my words. The people in my local store are great! It is your lack of communication, your lack of actual customer service. I had to search the internet just to find this site to give a comment. Why do you large corporations use a computer for everything. It was nice when we could speak to a person that knew us and we know them. Why do you take that away from us? Why can't someone, some company just do it differently? Maybe you think it is easier for you, up in your big office, but for the people that work in your store, it's not easier for them. It's harder, because by the time people go in to actually talk to a person, they are frustrated and angry. Step out of the office and go visit some of your stores and the people who work for you to make it possible for you to get your big paychecks and fancy offices. You have NO clue!

02
Nov

Posted by Elizabeth


on 11/2/22 at 11:16AM

Just wanted to report on the EXCELLENT customer service I received from Cody (service rep) and Lisa ( Cody's supervisor) today. Both employees treated me with the utmost respect and consideration in regards to my request for my patient records. Hopefully, Lisa's involvement with my situation will expediate the fulfillment of my records. I was told via an automated email response that the estimated turnaround time for a patient records request is 8-10 weeks. Waiting that long for my patient records would put my sight in jeopardy and delay my treatment plan. Visionworks needs more employees like Cody and Lisa.

28
Oct

Posted by Mary Ellen


on 10/28/22 at 7:48AM

I have used vision works 3 years running. Each year has been worse than the year before. There is NO customer service, there are few employees working in the Rockville Centre store so you wait and wait for service. I waited 1 and 1/2 hours just to submit my vision works contact lens prescription and make payment for the order in a standing room only area of the shop. I did get to listen to many complaints from customers waiting for missing orders. Forget about them picking up a phone! In the future I will not be using this store.

14
Sep

Posted by Anonymous


on 9/14/22 at 4:52AM

I am a Visionworks customer, I recently entered you store:
1003 Fairlawn Ave, #24A
Laurel, MD20707, to request assistance with purchasing a second pair of glasses and the OS Greg Brick was extremely unprofessional and rude and wasn't will or able to assist with the task. And, your General Manager, Savita failed to reprimand him and was just as incompetent as your OS. I will no longer be using Visionworks, you customer service and professionalism is simply horrible and disrespectful to your customers, clients and patients! Yes, I am one of you patients, no longer!

11
Jun

Posted by sunnyO2021


on 6/11/21 at 7:47AM

the aboslute worse customer service ever !!!!

19
Mar

Posted by Anonymous


on 3/19/21 at 1:18PM

i went into your store and was spokin to very rudely ,over the years i have spent thousands of dollars on glasses for me and my family. the store was in weston ma

22
Jan

Posted by Tressa


on 1/22/21 at 11:28AM

I had a 12pm appointment and two people with appointments after me were seen before me. This is after I had been waiting over an hour. When I spoke with a representative his attitude was so nonchalant. I cancel my appointment and no one there seem to care. I very disappointed with the non serve I received from your company.

06
Dec

Posted by Anonymous


on 12/6/20 at 4:02PM

I've been going to vision works for the last 6 years. You had an Asst manager that was promoted to manager of another store in Antioch, TN. Someone has messed up firing her. She was a person who really cared about her costumers. She is the reason I started wearing my glasses all the time like I was supposed to.I would drive 20 miles to go to her store when there was another store 5 miles from me. That manager in murfreesboro, TN. Is a horses back side. He treats people like crap. I had to get replacement lenses one time there and there were not right and he said just take them with you any way. I said what for. Can't see out of them. The only reason he is doing good is because of location. You fired the wrong one.I would not ever go back to that store. He could care less weather you use that store or not and with an attitude like that I and others will be going somewhere else. Times are tough and when you have people like that sooner or later you will probably close that store because costumers should be treated better. You loss with that manager fired. I will answer the following for the murfreesboro store.

27
Oct

Posted by Not Happy


on 10/27/19 at 3:34PM

I will never do business with Visionworks again wasn't happy when I received transition lenses I ordered a pair of sunglasses at the same time and when I discovered my regular glasses were darkening outside I called to tell them I hadn't wanted this type of lens because I can't see when going inside because it takes time for the lenses to adjust to different lighting. I called the Elks River location and was told they could be replaced for an additional $100 and be without them for 2 weeks If I wanted thieve I wouldn't have purchased a pair of sunglasses. I then was told that lenses that darken outdoors aren't for driving. I tell never do business there again. I really like the optometrist tho

20
Aug

Posted by Linda


on 8/20/19 at 1:35PM

I am very dissatisfied with my recent purchase of glasses through Vision Works in Grapevine, Texas for the second time. Had a previous experience a few years ago, where the high dollarlens I paid for were made with cheap glass or plastic while i paid for the best lens.My doctor contracted the Corporate and they replaced them.Now,here I am again. I got new glasses about a week ago and paid $367 for them and once again they sent lens with waves in them and I could not walk streightin them. If this is not corrected at once, I am going to contact the BBB. This is a shady business and I will not use them again if these new lens are not what I ordered and paid for.L

30
Jan

Posted by None


on 1/30/18 at 2:12PM

I am so angry..I took my mentally challenged 23 year old daughter to her first appt at Visionworks. Our appt was at 3:15 so we arrived at 2:50..we did the first appt paperwork and the girl did the preliminary testing and we we re waiting. After we were sitting there about 20 minutes an older man came in looking for what I guess was a female technician who the girl at the desk told him was called to another store due to a call off..he got upset and said he wished he had been called and said he wanted to see the doctor he had a 3:15 appt. She told him he was after us. The doctor came out and called his name...I said excuse me..we were next and he said no you are after him. That was 3:20..
AT 3:40, we walked out...never have I felt more disrespected and belittled...my time and my daughter's time is nothing? Anyone asking my opinion on Visionworks will hear my story..0 stars..0 rating...0 return...

12
Dec

Posted by Betty


on 12/12/17 at 7:53PM

Wife ordered two separate and different frames for two pairs of glasses from Visionworks in the Valley View Mall in La Crosse Wisconsin, salesperson was "Betty". When glasses arrived (3 days early) the order was made out for two of the same glasses, Betty admitted that she made the mistake and ordered them wrong. Betty said she restocked the frames after placing the order but those frames (that were not ordered) could not be found, wife very disappointed and forced to select a less desirable frame. Incidentally, this is the same salesperson who refused to let my wife select a different pair of glasses two years earlier when the ones she ordered would not adjust after two attempts. On a brighter note, the doctor that conducted the exam was very good and professional. Betty needs to retire.

08
Aug

Posted by Dmrobinson


on 8/8/17 at 4:33PM

2x last week (no call back)Lw- 3×1 day 08/08 2have 2 have a pair of glasses purchased in 01/2016, 03,07,n 09 all but jan n julys was i at store a paid 4 over the phone.ive been tryin t2do the same 4past 2weeks. vision works obviously doesnt do very good on job or company knowledge training so their instore customer serv are worthless. they can't or som1sorder & see what they had is a pain & just reorder them 4them asking them like the other people have then there's a problem?! Customers being left on the phone on hold4 over 15MINs!!?.U7 customer service is unqualified as your employees to represent ur company n know nothing about how to their job VISIONWORKS FAULT
Dawn Robinson ju

18
Mar

Posted by Anonymous


on 3/18/17 at 8:59AM

I received the worst service with your Fayetteville Ga.location. I order glasses and was told they would be ready in two weeks. After two weeks my glasses where not ready. They were not even ordered. I was told by the lab manager that my glasses would be order and ready by Friday. Well Friday came and you guessed it no glasses. I asked to speak to a manager to no avail. I was told I would get a call Saturday morning from the manager at 10am but once again to no avail. I called back to the store and requested a refund and they told me my glasses were in the store. I came to the store and you guessed it no glasses. The General Manager sat with me and explained she was new (30 days) and would be cleaning house. I should not have been told that nor is that my business. I am suffering with headaches because I don't have my glasses and all I get is I'm sorry. This is not the way to treat a Loyal customer. I will not be back.

28
Oct

Posted by Anonymous


on 10/28/16 at 2:54PM

I had two very bad experiences at vision works.
The first time I could not see far with the glasses and could not drive on the highway.
I went back multiple times and every time they said they fixed them, but I was never able to see with that pair and went back to my old pair.
Later, I met one of the salespeople and expressed my frustration and told him that I had a new prescription. he told me to go back and promised to help me. I went back with a new prescription and a note from the eye doctor to to match the curve and the lens material to old glasses. They did not follow the doctor's order and I went back to Key-Whitman and they spent almost two hours and they found out that the vision works people did not follow any of the doctor's order and used discontinued material. They did not match progressive base curve or lens material. I went to other optical stores and they confirmed the same thing.I spent almost $1,000 on two pairs that I cannot use and I am still dealing with them and they will not fix both pairs. I believe I will seek other actions after I exerted all my energy with them.

07
Oct

Posted by Anonymous


on 10/7/16 at 3:40PM

Not happy at all with the service at the Haddonfield Road office in Cherry Hill, NJ. I made a purchase of over 400 dollars for glasses and I was not even fitted. The man that waited on me handed me my glasses, I put them on and he asked me if I could see the small print written on a card on the table I was sitting at. I said "yes", he then proceeded to hand me my case and started to walk away. I had to ask him twice if he could tell me if my eyesight had worsened, he asked me if I had bought glasses there before. I said no but you can check my old pair which he then did. Never said thank you for coming in etc, not a word. I am going back on tomorrow to had them adjusted but you lost me as a repeat customer. My husband was going to make an appointment so you lost his business too.

20
Sep

Posted by Mojobee


on 9/20/16 at 6:27PM

I ordered a pair of glasses from you after breaking the only good pair I have. My others are 2 years old and not strong enough. I was told 10 days but that they always come in before that. When I called to check today, they told me I now would have to wait until 10/3. Really, first of all, I got no call informing me of this, secondly, this was your fault, you should do everything to honor the original date. Also, I told the sales person when I bought the new glasses that my only other pair was 2 years old and not very good. Tonight, she offers a temporary pair to help me out until 10/3. Why not offer this immediately? Only after my order got screwed up did she offer any help. I am so disgusted right now I am thinking of going in tomorrow and just getting my money back and going somewhere else. Apparently, customer service is not a high priority with your company. You know, word of mouth is your best or worst advertising. My opinion is pretty poor right now and I am not afraid to tell people how upset I am.

30
Aug

Posted by Anonymous


on 8/30/16 at 9:02AM

Had a 10:15 am appt at your Easton, PA RT 248 location
Saw the eye dr almost a hour ago. 2 "techs' with FOURTEEN patients waiting! They said they are short staffed because of death in the family. Today my husband is the patient. I was here a week ago and spent about 2 hours... Same thing loads of patients and 1 tech. So was there a death last week as well. We will never return to Visionworks again.
..

12
Jul

Posted by Anonymous


on 7/12/16 at 5:40PM

The most unprofessional, irresponsible people. The visonworks clinic in Bowling Green Kentucky on Scottsville road has the worst customer service I have experienced in this lovely town. The so called manager, CORNELLOUIS, is an arrogant man that does not even understand the most minimun about customer satisfaction. What a shame because Dr. James Buckner is an excellent doctor, but with such terrible manager, I doubt it that I will be coming back. And I'll make sure I'll let all my friends know about my terrible experience with the "manager.

14
Jun

Posted by Anonymous


on 6/14/16 at 6:44PM

the worst eyeglass experience ive had. Cheapest lenses. Scratching, dust collecting etc

15
May

Posted by Anonymous


on 5/15/16 at 10:17PM

I went today, May 15, 2016 at the location at the Forum. I had paid in full for 2 pair of glasses ($500.) and I wanted to get them and also get them adjusted. Alicia "helped" me, but she plainly didn't want to. I left my glasses there and plan on going back tomorrow to get another person to help me. It's not "right around the corner" from where I live- so I'm not very pleased with the customer service I received.

03
May

Posted by Anonymous


on 5/3/16 at 1:44PM

Following procedures presented to us by your staff to resolve getting three pairs of eyeglasses, correct, properly fitted and adjusted, two pairs ultimately had to be returned and the third, reground to my original prescription.



If it had not been for your Assistant Manager Angela working with your representative, Barry, in recognizing and re-meditating the problem, it would not have been solved.



Based on your Optometrist's (2) eye exam, your staff tried repeatedly. to remedy this situation but in the end only to be thwarted by your Manager, Christine. She was judgmental, curt, abrasive, uncooperative, insulting and rude. In short, Christine tried unsuccessfully to put the onus on me. She took a positive experience and made it extremely confrontational.

27
Apr

Posted by Jess617


on 4/27/16 at 1:02PM

I purchased transition lenses and new frames on March 12th 2016 from the Plattsburgh location. I picked them up on March 25th. The transition coating started to spiderweb not even 2 weeks later. They ordered new lenses and replaced them at no cost April 23rd. Unfortunately the new lenses are also flawed. The spiderweb pattern started appearing 2 days later and there seem to be imperfections around the lenses where they were cut. When I brought that to their attention I was told that I would have to pay out of pocket for new lenses. How is this fair? The error is on their end. I've been wearing glasses most of my life and have never had any issues with lenses. The lenses were poorly cut and coated. An employees inexperience shouldn't cost me money. So based on their lack of customer service skills I can either deal with the defective lenses for a year or go elsewhere to get the kind of quality I deserve and pay out of pocket. I would like some sort of resolution to this problem.

Viewing Visionworks customer service reviews 1 - 25 out of 39
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