AutoNation customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from AutoNation.

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28
Jun

Posted by DISSAPOINTED/MAD


on 6/28/23 at 4:14PM

AutoNation Chrysler Jeep Arapahoe 9980 E Arapahoe Rd, Englewood, CO 80112. On 06-03-2023 we bought a 2019 Nissan Rogue from them with a extended warranty. On 06-19-2023 we called about canceling, we were told we had to take off work and go in person to cancel because two people only there until 5:00 would have to sign. BS this was just to try to convince us not to cancel. We spent a week asking the finance manager Johnathan Cole to send us proof of the cancelation. What he sent was his request to cancel then telling us 2 weeks. Spoke to the General Manager Ed Absher explaining what had happened he then told us to call a Chris Jackson stating this was Johnathan's manager. We called this person only to have to leave a message. Called back 30 minutes later and talked to him, he states it would take 6-8 weeks to get the refund. Advised this is financed so We are getting interest charges and we expect them to cover, he made a sound then sad it wont be that much interest dont worry about it buddy. This after getting hung up on 4 times asking for Johnathan Cole. I don't know who regulates this but will find out. It is looking like we will need to contact our legal department to handle this. Avoid this place at all cost.

01
May

Posted by Anonymous


on 5/1/20 at 5:01AM

On December 21, 2019 my husband and I went to the AutoNation Ford dealership in Corpus Christi, TX to cancel the extended warranty we purchased for the 2017 Ford Explorer (VIN #1FM5K8HT3HGA86769) we had traded in for a 2019 Ford Ranger in Nov. 2019. The original purchase date on the extended warranty was Feb. 21, 2019 at the AutoNation in Corpus Christi, TX. The finance gentleman completed the paperwork and told us we should be receiving our refund. Well here we are 4 months later and still no refund. This all happened prior to the COVID-19 pandemic.

Since our initial visit on December 21, we have visited the dealership, called Jeff Calvert, Finance Manager numerous times, emailed him and the General Manager Steven Chapman with no response received. Jeff has told us on numerous occasions that he has spoken to the Warranty company and told our "refund" is in the mail. I don't believe this is the case and feel as we are just getting the run around.

We have purchased many vehicles from AutoNation in Houston and Corpus Christi, but with this type of Customer Service I will not be back anytime soon. I will also advise my friends and family to stay clear along with my company which purchases fleet vehicles.

I don't understand why I paid for an extended warranty in good faith, went in person to cancel and am struggling to receive my refund. When I cancelled my extended warranty with Chevrolet, there was no issue and I had my refund within 2 weeks.

12
Sep

Posted by shorty


on 9/12/19 at 4:38PM

Everything started off great.
I originally purchased a car from Autonation Henderson in Las Vegas Nevada. The car was a 2015 hyundai, during the test drive i was advised that the blind spot sensor was probably not on hence why it didn't work during the test drive. i was also advised that the car had a recall on it, now this recall was not recent, i asked them to fix the recall before i picked up the car but they assured me that this wasnt a big deal and i can take it into hyundai to get it done. i had the car for 3 days, i started to notice the breaks were squeaky, the blind spot was not working even after it was turned on. i took it to hynundai for the recall and was advised that the car needed to have the bumper taken off and inspected, since after 2 hours of diagnostics they couldnt figure out why the blind spot wasnt working. i decited it was best to return the car, i did not feel satisfied in the purchase or safe, know,this is where it all starts. i returned the car before there 5 day/240 miles, no questions asked return policy. i asked about my a refund of the deposit i originally placed when i bought the car which was $1,000, i was advised they didnt know how long but will call, 2 weeks went by and no call, however i continued to receive emails about the car as it was still in my possession. i called autonation henderson and got the run arround from a few agents about my refund, then finally emailed one of the managers advising i would like a status update on my refund and if i didnt have it by the end of the week i would take legal action, all of a sudden within 24 hours my check was ready. The manager, matt apologized and advised it wastn processed in time and etc, i advised it was fine and would go pick up my check. 24 hours after this i get a notification that the loan is not showing on my credit report. i called matt again and advised that i would like this off my record, and its basically fraud since i haven't/dont have the car and this is ridiculous. Matt instead of reassuring me that he would take care of this and it will be handled properly, yelled at me and advised me i was being nasty and i was not speaking to him as a human, and he dishes out what he gets and no one was trying to screw me, mind you the car was purchased end of August, its now September 12. Matt continued to yell at me and actually hung up- he advised i didnt know the policy on buying a car and that it takes time to process canceling the loan. i called the finance company directly, they advised they do not have a check from autonation and can not cancel my loan. Matt advised it takes 10 days to process the check on the finance company side, but again, they arent even aware of it. As it stands i have a financial dept for the returned car- and no reassurance this will fall off my record. How does this sound like a reputable company? how can i rest assured im not being screwed? I do hope that this falls of my record or i will be taking legal action. this is wrong. I work in customer service personally, and never have i heard or been spoken to they way management from automation spoke to me. They are truly unprofessional, oh in addition Matt was upset that i had written a bad yelp review and filled a complaint with the BBB or advised i would take legal action that he hung up on me.. i would not encourage anyone to do business with this company, at least not at this location.

04
Sep

Posted by Anonymous


on 9/4/19 at 1:45PM

your service suck stole my son money

30
Apr

Posted by Anonymous


on 4/30/19 at 3:56PM

I brought my car in for specific issues, only one of three were resolved. The service advisor was lazy and clearly incompetent. The service provider called to tell me my car was ready, it was not. The service advisor told me my car was washed, it was not. The reason this was important is because I had inquired about a leak in my car. The service advisor specifically said "when they washed my car, they could not locate the leak." Well, you can't find the leak if you DID NOT wash the car. She even lied a second time to claim that my car was dirty because of the surrounding construction (not true). It was obvious it was NOT washed. She lied about the alerts being on as being normal. I asked for the technician and he agreed that the alerts should NOT have been on. He later admitted that he needed to reset the system. Service advisor never admitted or apologized for her mistakes. I left with a dirty car two hours later. In addition to all of this, my personal email AND phone number were incorrect on my invoice. I had to call them to have them both corrected. Disappointed at the negligence and lack of attention at the Autonation Acura Service Stevens Creek facility.

23
Jul

Posted by Oacar73120


on 7/23/18 at 5:06PM

Automation Chevrolet Denver North

I'd like to know the status of my vehicle reapers. Has, service Mgr, general mgr Rich and your Florida office will not return my calls. I dropped off my truck Thursday night for a Friday appt. I need a loaner or my truck back. Your service dept needs to be shut down. This is my experience each time I bring 1 of our trucks in.

19
May

Posted by Jdawg


on 5/19/18 at 7:04AM

After being told yes we will sell you this truck for 33,000 I drive 60 miles one way to be lied to by union city auto nation of Georgia after that far lie I was told well we will give you a fully loaded ford xlt it was not what I wanted but after the drive I was convinced only to go sit for another hour to be told another lie well we can't do that either. I got up and walked out with a check for 33000 dollars these idiots let me walk over 2000 dollars after all the lies they told me. I will never use automation again even if they were selling cars for a dollar very bad company and even worse employees how are y'all still in business

03
May

Posted by Auto Nation


on 5/3/18 at 11:32PM

My truck is now at Auto Nation collision shop in Houston Texas 610 freeway, because of the rude, racist, dishonesty, lying by their representative, I am very worried that I will be treated fairly and the work will be done in a timely, and proper manner. I had also consider buy a car from Auto Nation, but now I worry if this a bad ideal. Base on my internet search it appears that there are many have experienced the same rude dishonest , lying, behavior of your employees,I add, in my experience, racist, bigotry. Discrimination, based on past law suit, rudeness is of Auto Nation history and nature.

03
May

Posted by KELLY


on 5/3/18 at 2:38PM

Unbelievable, Traded Truck In On New Used Truck, Had A Few Items That Needed Switched Over, Never Got Done, Nobody Knows, Nobody Cares, They Owe Me Money And Owe Me The Items That Got Misplaced Or Stolen!! My Next Stop Will Be The Police Station And File A Complaint For Steeling!!

27
Apr

Posted by Richard McClendon


on 4/27/18 at 9:54PM

Hands down the worst customer service experience in my life. The predatory maintenance practices by automation dodge of Fort Worth has turned this life long Dodge guy into a anything but a dodge guy. I started experiencing drivetrain vibrations in my 2012 Dodge Ram 3500 DRW 2+ weeks ago and took my truck into automation dodge DFW as the differential was rebuilt there in June 2017 and was still under warranty. They determined that the carrier bearing was bad and replaced it at no cost as it was covered under the warranty. It took 2 days to replace the carrier bearing (normally a 1 hour job) It seems my service advisor had quit that day and my vehicle was lost in the shuffle. I tried to call the service dept (during normal working hours) that same day and was unable to reach anyone until the next day. I went into dodge the next day and talked to the service manager and was able to get my truck repaired. I went in to retrieve my vehicle and drove it down the road only to discover the truck still had the drivetrain vibrations. I took it back to the service department and was able to get the shop foreman to ride with me during the road test and recommended I have them change the front wheel bearings and that my tires were worn and causing the vibrations, Ok, I'll play along. Instead of giving them $1800.00-$1900.00 to change the front wheel bearings and take 2-3 days, I purchased the wheel bearings myself and replaced them in 2 hours (same day) for $800.00 then had a new set of tires mounted and balanced at a local reputable tire shop. Drove the truck and as expected, the vibration is still there. At this point, I'm not going back to this place. Then I get a customer survey. I completed the survey (more like vented) and started my new vehicle search thinking that was that and I would never hear from them again when all of the sudden, I get a call from the service advisor. He was very polite and seemed sincere in wanting to 'Win me back' he said and repair my vehicle. So I take the truck back in and talked with the service advisor. I stated my concern that the differential is about to go out again and that was where they need to focus their search. I left my truck and waited. I get a call the next day saying they have found the problem and if I could come in, we could discuss a plan of action. We walk back to the shop where and my truck is on the lift with the drive shaft removed and the differential service plug removed. The technician showed me the differential service plug to confirm that there wasnt any large chips/pieces of metal that would indicate if the differential was indeed wearing/failing and we did a hand check of the back lash and it did feel within tolerances 6 to 10 thousands. However, the cover was not removed so we could perform a thorough inspection. And any experienced drivetrain technician knows if the the crush Sleeve wasnt properly torqued during the rebuild this can cause vibrations over time. Autonation was focused on the driveshaft and I received the hard sell to replace the drive shaft @ a cost of $1600.00 dollars. I made it very clear, If this didnt fix the problem, I wasnt going to pay for a driveshaft that I didnt need. The service manager stated...and I quote 'I've been doing for over 30 years and I know these Duallys and I have seen this before and this will indeed fix the problem'. I agreed to replace the drive shaft...what else could I do? As we walked back to the front I'm contemplating spending more money on a truck with 159000 miles and told them to hold off on replacing the shaft. I informed the service manager that I would like my truck put back together and I would be trading it in. After 2 attempts to trade the truck in and being informed that the vibration would have to be repaired or I could basically give them the truck for pennies on the dollar. So I took my truck back to autonation and informed the service manager that he could go ahead and replace the driveshaft as discussed earlier. I get the call the next day that my vehicle was ready and that the vibration was gone. I show up to pay for my repairs and take my truck when the service manager stated he wanted me to test drive the vehicle and make sure I was happy with it before I paid. I drove the truck only to discover that the vibration was still there, it was as if nothing haad been done at all. I go back to autonation and informed the manager that my truck was indeed not fixed. Now I have the shop foreman going on the test drive with me and once we start passing through 60Mph and up to 75Mph the vibration and noise say everything that needs to be said. It is my hunch that the vehicle wasnt properly test driven or I wouldnt have gotten a call that my truck was fixed. Once back in the service department, it is self evident that these people are out of their element and dont want me or my truck in their establishment. I informed the service manager that I want my old (but still good) driveshaft. The service manager told me he would have to ask the parts manager if that was something he could do. About 5-10 minutes pass and the service manager says that I now own the driveshaft and that the parts manager is in a meeting for a couple of hours but he relayed to the service manager that he would call me before close of business that day and I could leave my vehicle there until the next day. The parts manager never called. I waited until noon the next day anticipating a call that never came, so I drove back to autonation to retrieve my vehicle. I'm an old mechanic from the 80's/90's, was even a service manager for a while. Just WOW! What else can I say. When I would get stumped on a repair we would collaborate with other repair facilities to try and get to the problem so a reasonable course of action can be decided upon. But here is the real travesty. If I weren't a mechanic already and was able to perform some of the dealer recommended repairs myself, these people would have had me spend we over $6000.00 dollars replacing parts on a hunch. As it stands now I'm only out about $4000.00, no problem, right? I had that laying on the floor of the house, all I had to do was pick it up. I dont bad mouth businesses or people...but, if you need anything other than basic services, be careful with this particular dealership. Their lack of experience will cost some (like me) a lot of money. You see, I use this truck in my business, if it isn't rolling,I'm not getting paid. This little circus really cost me closer to $10,000 in repairs and lost wages. Thank you Autonation Dodge DFW, please dont call me....ever. And I would like to thank you for educating me, I learned a lot these last 2+ weeks. V/R Richard R McClendon

25
Apr

Posted by Jp


on 4/25/18 at 7:38AM

AutoNation Hyundai in Buford, Ga is very irresponsible and won't take action for there mistake. Took my car in for a recall and of a light fixture that wouldn't turn off on the right headlamp. They did a diagnostic and while they inspected the junction box and took it off it created a spark. They put it back on and only said that it was recommended to replace it. I was told my car was ready for pick up so I drove off. A few miles down the road my junction box went up in smoke and all computer systems malfunctioned. My steering wheel locked up and the horn wouldn't turn off. All this was happening while I was driving down the highway.

24
Apr

Posted by Alla


on 4/24/18 at 8:25PM

I have a Honda Odyssey 2012. After bringing my car to repair a recall issue (2nd row seats) in march 2018 the door on the side of repair started making load popping noises. I contacted the Dealership ( Auto nation Honda in Costa Mesa, CA) 3 times, left 3 voice messages with the Service Manager Steve - and never got a response. Then today April 24 my Honda ket broke. I called the service department in teh same Costa Mesa dealership and spoke with Jeff regarding repairs and making an appointment. Jeff was extremely rude, and condescending. I told him that I would mention his rudeness in the survey that I would get after the service, and also asked to be transferred to Steve the service manager, on whose voice mail I left a message, asking to be contacted about Jeff's rudeness. About half an hour later Steve called my husband's phone number (even though I left my name and my phone number) and told my husband not to come to the scheduled by me appointment, stating that he was concerned that they may receive low satisfaction score on the survey, thus he suggested to go to a different dealership. And that was the only reason why he suggested to do that. our satisfaction and

23
Mar

Posted by Anonymous


on 3/23/18 at 9:04AM

Horrific. AutoNation Littleton Colorado. After receiving a recall notice for potential fuel leak in our Ford, I scheduled an appointment to have the work done. The dealership confirmed the appointment by email. After inconveniencing my family for over an hour to ensure a replacement car would be available for the day, I arrived at the dealership - early - to have the work done. The service manager then informed that the parts were not available. He said he tried to call the night before to cancel the appointment, but there was NO record of any such call or voicemail on my phone. It was confirmed he had the correct number on the service order.

This was the second debacle with this dealership. The first incident concerned lies from the sales department. Always try to give people a second chance.

This dealership is horrible at both sales and service. Avoid.

19
Mar

Posted by Kevin


on 3/19/18 at 7:01PM

AutoNation Park Meadows in CO has the worst customer service I have ever experienced. The GM there called me and told me to never contact the dealership again. He was the rudest, most unprofessional person I have ever dealt with. Once they had my money that the last the ever wanted to hear from me. All I wanted was some windshield wipers that worked.
This experience has soures me on your company forever. The GM, I think his name is Mark should be fired. I cant even imagine how he reached that position with his attitude

13
Mar

Posted by Ken


on 3/13/18 at 9:33AM

Yesterday 3-13-2018 I experiences probably the worst display of customer service in quite some time. Between your Autonation Ford in Englewood CO and your Autonation Honda in Westminster CO. My daughter purchased a Honda CRV last Wednesday, it died in her garage Saturday, Spent 4 hours yesterday trying to get it taken care of. I actually spoke with no less that 10 people, got transfered to voice mail 30 times, received no return call from 7 of them, Got the run around on who was going to repair it and whos' responsibility it was and who was going to pay for it. Meanwhile my daughter is without transportation. It seriously was a huge unorganized mess! Your only saving grace was your service managers at Ford Jordan and at Honda Ken. While I will never recommend Autonation in the future to anyone, you should commend these two employees for handling a situation your managers and other associate found to be outside their idea of and responsibility for any level of customer service or satisfaction. What is your policy " Once the car is sold and out the door we don't have to care anymore"

01
Mar

Posted by carguru


on 3/1/18 at 7:53PM

AutoNation Hyundai dealership in the DFW area [located in North Richland Hills off loop 820] are thieves! Did a test drive on Nov. 11 and filled out the required form for a $50 VISA gift card.

Here it is 3 months + later and still NO $50 VISA card after numerous phone calls and emails. Dealership ignored me for months and finally they told me Hyundai Hdq. owes me the $50 VISA card. Hdq. says this is a local dealership promotion and they owe me $50!

Bunch of thieves!

25
Feb

Posted by Anonymous


on 2/25/18 at 8:17PM

The Waco, Texas Mercedes Dealership is by far the worst auto dealership I have ever encountered. The sales people are too busy sitting at their computers to help customers. The service department is beyond pathetic, that is IF you can get your car in. Will not be back. I gave you three chances and they were all equally terrible.

14
Feb

Posted by Anonymous


on 2/14/18 at 3:57PM

absolutely the worst.. customer service doesn't exist-just robo calls one after another. DO NO PURCHASE from this company!!!!
.

23
Jan

Posted by Vanessa Cobb


on 1/23/18 at 9:27AM

Worst customer service ever.Trying to find a number to call corporate. Vanessa Cobb

21
Jan

Posted by Remona Banks


on 1/21/18 at 5:00PM

I purchased a car from AutoNation and October of 2017 and January 2018 the truck stop running i only had the truck 2 months so on Monday January 15th I had the car dropped off at Mercedes-Benz Greenway i got a call from the service guy over at Mercedes-Benz Greenway Plaza telling me that my warranty didn't cover the part that was needed to fix my truck so I intern went over to AutoNation Chrysler Jeep and Dodge at 1515 Southwest Freeway I spoke with Jose which is the guy that I signed all my paperwork with he and turn one spoke with another guy he never told me the guys name but he gave the guy my contract and stuff the person that he gave the paperwork to look at the paperwork look at me throw it up on his desk and proceeded to start looking at his phone never speaking to me asking me what we never asked me what was wrong or anything so I told Jose to give me my paperwork back and that I will call my finance company and let him know that the truck has stopped running and I feel $1,400 to have this truck fixed when I've only had it 2 months then I was told by my brother to call the general manager I'm thinking his name is Brian Gretchen I do know the first name is Brian but anyway I left Braun several messages today is January 21st of 2018 and Brian has not as of yet called me back so I can turn call one of the sales managers I think it is his name is Richard Smith and he said he would try to see it what was going on or when I call for Richard Smith Friday which was January 20th I was so rudely told Richard Smith no longer Cedar and the guy hung up before I could say anything else and he never said his name but my thing is I don't care who no longer works there who do work there if your general manager you should contact the customer back I mean that's just good customer service and this is not the first car I bought from them I bought a car back in April from them and it was totaled and they still haven't did the paperwork on the warranty that wasn't used on that to get the check out it's still just sitting there when you call nobody answered a lot of returns a phone calls and when you go there to talk about it you said in the lobby to 3 hours while they're sitting there looking at you like you don't exist I feel each and every one of them needs to be replaced with someone that's going to have good customer service I guess they're just there for a paycheck cuz once you buy a car from them if it stops I've learned that they're not going to get it fixed for you because they went so far as to tell the Mercedes-Benz dealership if the warranty company doesn't cover the cost of the repairs they will not be paying for any repairs for my truck now once again I've only had this truck to months it shouldn't have quit working and I'm not the only one that had a problem with him my sister got a car a month before I did and only drove her car one week and it's just getting it back this month in January and she bought it at the first part of October these people are a big rip off and I will not stop here letting people know my next step is to get me an attorney to see what I can do to get my truck fixed my mom passed January 20th and I don't have transportation to get around in because I wasn't offered a loaner car

08
Jan

Posted by Anonymous


on 1/8/18 at 2:04PM

Do anyone have Nissan autonation corporate number

11
Dec

Posted by Bob


on 12/11/17 at 5:59PM

Subaru Auto Nation - Denver Area: Regardless of what is said during the sales process, AN takes no responsibility for any issues that arise post purchase. As was plainly stated by Matt Smith (General Manager - AN Subaru) when I raised a question regarding a $145 suspension repair 1300 miles and 100 days post purchase - "You will need to cover any issues related to the sale, used cars are sold as is...). Therefore, if you are looking to purchase a used car from a large dealership vs. individual assuming there is some additional integrity in the purchase, I would steer clear of AN. Note: I have purchased cars of similar value from competitors such as Carmax with absolutely no issues if a concern was raised.)

I would also mention, that I had originally called AN - Subaru regarding the repair ~60 days post purchase, however they recommended I take the car to AN Nissan for repair.

12
Oct

Posted by Anonymous


on 10/12/17 at 11:23AM

Auto nation does not respect our service personnel active or retired. They lie even when their own words are in print. The Valencia dealership managed by Steve jones is the most dishonest and disrespectful. Their company does not respond to valid complaints. No one should patronize this dealership. I hope people will join my family in voicing their views against this disrespect and not refer or patronize this dealership.

04
Sep

Posted by Anonymous


on 9/4/17 at 9:05PM

There is no customer service. I have been trying to rectify a financial issue where a director stole 6000.00 in my wages. I have worked with the local branch AN Ford in corpus. Jerry salazar stole the money in July Aug & Sept of 2015.

The dealership also threatened me with termination of my contract if I didn't let the dealership off the hook by myself assuming 7000.00 in negativity equity on a auto that wasn't even mine. Brad nor Bruce were rational that day. I had a solution but they were so afraid corporate would find out they wouldn't even give me a chance to present my case. Between Navy Army and autonation coercing me into a predatory loan I will start here.

29
Aug

Posted by Smellswell


on 8/29/17 at 9:42PM

I was a contractor and customer at an ford corpus. A manager stole 6000.00 from my wages. I have all documents to prove my case. I have called customer service 4 times now. Fred Vincent,. There are forcing me into a corner that ends badly for me.



Thanks



Fred Vincent

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